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"I stay here often and sometimes for extended times like over a week. Staff the last few years have been wonderful and welcoming. But lately… not so much. Signs say no smoking, but there are always people outside by the doors smoking. It once felt like a true “home away from home” to now people bragging they stay for $50 a night… where do I f"

"Excellent rooms. Clean and spacious"

"Caitlyn came to our table last night and spent about 25 minutes with us, sharing her story about how she became a team member at The Ritz-Carlton. Even while taking the time to connect with us, she was still seamlessly managing the entire restaurant; truly impressive to watch. I don’t know where you found her, but you need about seven more like her across your properties. She’s far beyond first class; she’s in a league of her own. She truly elevated our evening and made our visit unforgettable. We will absolutely be back because of her. Kimberly is an absolute standout; truly extraordinary. Her smile and laugh are so infectious that if you’re having a bad day, she’ll instantly turn it around. Whoever had the insight to place her at the front of the house is a genius, because her caring and loving nature shines through in every interaction. Her personal touch has a way of soothing even the most stressed guest and makes everyone feel genuinely welcome. "