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"Room was clean and refurbished but let down by the bathroom The toilet was badly located and toiletries insufficient ( particularly as there was nowhere to shower in spa) due to no changing rooms being available Parts of the hotel have been refurbished and are lovely although often just superficial but the other parts are very tired and and unloved. Spa - the areas which were available were very good and clean but again doors were lacking in cleanliness and if you look closer corners are missed and left unclean Breakfast - was ok choice was fair but coffee was extremely poor. All staff who we interacted with were very pleasant and friendly - particularly Michelle on reception and the lady in spa at 4.30 Overall wonderful location - mainly clean and friendly staff I appreciate there is a lot of refurbishment happening with the spa and infinity pool - but it does appear that other areas are in decline."

"We go away a lot and this is the nicest hotel with the nicest staff we’ve ever stayed at. Cleanliness was spot on and the hotel food is amazing. Special mention to Sid who works at the pub bar who goes out of his way to chat to guests and makes you feel very welcome promoting a relaxing stay. We were pleasantly surprised with the prices of food and drinks. Hot tub worked well, clearly well maintained and keeps its temperature. Don’t hesitate to spend the money to stay here."

"Breakfast was ok but when items ran out they were slow to be replaced, never enough croissants always ran out."

"When we arrived the reception staff was so lovely. We were travelling with my 10 month old son and they were so kind and attentive to him. It was so appreciated. The room was great, nice big bed and a cot for my baby. I like that the shower was separate from the bath too. I used the spa. Sauna and steam room are great and the changing rooms were clean and well equipped "

"A beautiful hotel and we were well looked after from start to finish. The Staff were friendly and helpful, rooms are exquisitely furnished. Breakfast was treat !"

"The man on reception "

"Such a beautiful hotel , staff were very friendly and the breakfast overlooking the lake was stunning "

"Room was clean.Parking was easy.The bar was bright welcoming with pleasant staff."