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Reviews of Mercure Shanghai Hongqiao SOHO

4 out of 5
Mercure Shanghai Hongqiao SOHO
99 Fuquan Road, Shanghai, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 114 reviews" "
Rating 8 - Good. 47 out of 114 reviews" "
Rating 6 - Okay. 8 out of 114 reviews" "
Rating 4 - Poor. 4 out of 114 reviews" "
Rating 2 - Terrible. 0 out of 114 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was just OK. Took a long time for some reason. But, they did let me check in early. Maybe that is why it took so long. New building construction next door. Jack hammers operated until 1am. Hotel says sorry and will give you earplugs. Early Dec and room was very hot. Had to have window open to cool off. Metro close by as is a bus station. McDonald's across the street and convenience stores close, too.
Stayed 4 nights in Dec 2019
Response from GM: Nick Yuan on 13 Dec 2019
Dear guest, Thank you for choosing to stay at the Mercure Shanghai Hongqiao Soho. Thank you very much for your stay and your valuable review. We attach great importance to the problems you have pointed out, and in the follow-up, your satisfaction is our greatest motivation, we will continue to make persistent efforts to maintain a high quality service for a better experience. Sincerely， we look forward to your visit again, to believe we will definitely give you a better experience. thank you for your support! General Manager: Nick Yuan

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from GM: Nick Yuan on 13 Dec 2019
尊敬的宾客:感谢您选择入住上海携程美居酒店。感谢您给予我们的好评以及对我们服务的肯定。酒店全体员工热忱期待您的再次光临，谢谢！总经理：袁超

10/10 Excellent

Somchai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from GM: Nick Yuan on 12 Dec 2019
尊敬的宾客:感谢您选择入住上海携程美居酒店。感谢您给予我们的好评以及对我们服务的肯定。酒店全体员工热忱期待您的再次光临，谢谢！总经理：袁超

8/10 Good

lorraine

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, but no English speaking staff
The hotel was very clean and room was spacious and comfortable. It’s situated close to the Metro and takes about 20 minutes to get into the centre. There’s not much nearby in terms of places to eat or shop. But there is a MCDonalds over the road. The reception staff speak very little English so not ideal if you need anything. However, overall it’s a good price for a nice hotel.
Stayed 2 nights in Oct 2019
Response from GM: Nick Yuan on 21 Nov 2019
Dear customer，thank you for staying Mercure Shanghai Hongqiao Soho. We are very glad to heard that you like our hotel with the employees and the service. We look forward to see you again sincerely. Have a good day, thank you. GM: Nick Yuan

10/10 Excellent

Verified traveller

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and i will come again next time . Thr price is reasonable and value for money thr room is big for a single person stay
Stayed 1 night in Sep 2019
Response from GM: Nick Yuan on 3 Oct 2019
Dear customer，thank you for staying Mercure Shanghai Hongqiao Soho. We are very glad to heard that you like our hotel with the employees and the service. We look forward to see you again sincerely. Have a good day, thank you. GM: Nick Yuan

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was a nice place to stay with friendly and helpful staff and local to transport
Stayed 9 nights in Aug 2019
Response from GM:Nick Yuan on 13 Sep 2019
Dear customer，thank you for staying Mercure Shanghai Hongqiao Soho. We are very glad to heard that you like our hotel with the employees and the service. We look forward to see you again sincerely. Have a good day, thank you.

6/10 Okay

Lina

cleanness and details
Saw a small bug climbing in the bathroom. The bathroom’s toilet made over complex and can’t flush at 4am. Had to call service to fix it. Gym has no towels no tv control. Small things just add up to make it not have 3 or 4 star rating for the price you paid.
Stayed 1 night in Aug 2019
Response from GM:Kelvin Xue on 9 Sep 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. The issues you pointed out are very important to us and are following up with the housekeeping department. We will continue to work hard to improve the service quality and accommodation environment of the hotel, and improve the quality of services to make you have a better experience. Sincerely look forward to your visit again and wish you a happy working life, thank you!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice near airport
Close to airport. Clean hotel with some high tech upgrades
Stayed 1 night in Jul 2019
Response from Kelvin Xue on 3 Aug 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. Our hotel location makes it easily accessible by subway. Only 3 minutes walk to the subway station. Go to the downtown、Hongqiao airport、Hongqiao Railway Station are very convenience. Hope the good location will give you a good feeling. We sincerely look forward to see you . Have a good day, thank you. GM: Kelvin Xue

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, like it except here’s nothing much at surrounding area.
Stayed 1 night in Jun 2019
Response from Kelvin Xue on 27 Jun 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. Our hotel location makes it easily accessible by subway. Only 3 minutes walk to the subway station. Go to the downtown、Hongqiao airport、Hongqiao Railway Station are very convenience. Hope the good location will give you a good feeling. We sincerely look forward to see you . Have a good day, thank you. GM: Kelvin Xue

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and environment. Beautiful room with unique help computer system.
Stayed 1 night in May 2019
Response from Kevin Xue on 4 Jun 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. We are very glad to heard that you liked our hotel .We sincerely look forward to see you . Have a good day, thank you. GM: Kevin Xue

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aussie Aussie Aussie
Great location on line 2. 40min from downtown. BUt no pool.
Stayed 6 nights in May 2019
Response from GM:Kelvin Xue on 2 Aug 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. Our hotel location makes it easy to access the subway. Only 3-minute-walk to the subway station. Going to the downtown、Hongqiao airport、Hongqiao Railway Station and big shopping centers is very convenient. Hope the good location will give you a good feel.We attach great importance to your opinions. We will strengthen the training of our staffs to improve our service. Although we have no swimming pool, we have the gym to strength your body . We sincerely look forward to see you again. Have a good day, thank you. GM: Kelvin Xue

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Kelvin Xue on 19 May 2019
尊敬的宾客:感谢您选择入住上海携程美居酒店。我们十分感谢您对我们酒店服务的认可，您的满意是我们的努力和追求。衷心期待您的再次入住，谢谢！总经理：薛军

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in May 2019
Response from GM:Kelvin Xue on 13 Jun 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. We sincerely look forward to see you . Have a good day, thank you. GM: Kelvin Xue

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Good location which is close to metro station connecting to airports.
Stayed 12 nights in Apr 2019
Response from GM:Kelvin Xue on 4 May 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. Our hotel location makes it easily accessible by subway. Only 3 minutes walk to the subway station. Go to the downtown、Hongqiao airport、Hongqiao Railway Station are very convenience. Hope the good location will give you a good feeling. We sincerely look forward to see you . Have a good day, thank you.

8/10 Good

Lou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to Hongqiao station very convenient
We needed to be next to the high speed station Hongqiao as we were getting in late on a long bullet travel journey. Very convenient. Room as you’d expect, clean, businesslike and spacious.
Stayed 1 night in Apr 2019
Response from GM:Kelvin Xue on 13 Jun 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. Our hotel location makes it easily accessible by subway. Only 3 minutes walk to the subway station. Go to the downtown、Hongqiao airport、Hongqiao Railway Station are very convenience. Hope the good location will give you a good feeling. We sincerely look forward to see you . Have a good day, thank you.

6/10 Okay

Cheung, Burnaby, BC, Canada

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is new and very nice, but very hot in room! Couldn't sleep well during the night as air conditioning cannot be adjusted to cooler condition, also cigarette smells came in the room from outside the door. We stayed for 5 nights and finally on the last night we got sore throat and sinus problem, because of the cigarette smell, and probably from the heat, too! Anyway, thanks to the helpful staff, especially thanks to May at the front desk............... She gave a big help arranging the taxis for the 8 of us when we were leaving for the airport.
Stayed 5 nights in Mar 2019
Response from GM:Kelvin Xue on 2 May 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. Our hotel location makes it easily accessible by subway. Only 3 minutes walk to the subway station. Go to the downtown、Hongqiao airport、Hongqiao Railway Station are very convenience. Hope the good location will give you a good feeling.We attach great importance to your opinions. We will strengthen the training of our staff to improve our service. We sincerely look forward to see you . Have a good day, thank you.

6/10 Okay

Bojack, Seattle

Travelled with family
Liked: Amenities
Disliked: Staff & service
Yeah I know the price is low, compare to the facility, I was trying to give at least 4 star, however, lots of bad stuff happened: 1. Room service. No room service? Call them ask for some ICE and told me 'I'm busy, why don't you come down to save time'. Ok, come down and wait 6mins for their ice to me. 2. clean: bathroom even have last guest remaining dirty stuff. 3. AC, NO Air Conditioner for cold. So hot and cannot even sleep
Stayed 1 night in Apr 2019
Response from GM:Kelvin Xue on 30 Apr 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho.We attach great importance to the problems you pointed out and follow-up treatment. Your satisfaction is our greatest motivation. We will continue to make efforts to maintain the quality of service so that you have a better experience. We sincerely look forward to seeing you again and wish you a pleasant working life. Thank you.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Posh!
Very posh and beautiful hotel. Service is great. The walls are paper thin. There isn't much in the area, but the wonton shop and McDonald's across the street were good. There is a very good tiny restaurant pass Subway for carry out. Will stay again if I fly out of HongQiao again.
Stayed 1 night in Mar 2019
Response from GM:Kelvin Xue on 3 May 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. We are very glad to heard that you liked our hotel with the employees and the service.We sincerely look forward to see you . Have a good day, thank you.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from GM:Kelvin Xue on 30 Apr 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. We sincerely look forward to see you . Have a good day, thank you.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from GM:Kelvin Xue on 30 Apr 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. We sincerely look forward to see you . Have a good day, thank you.

10/10 Excellent

Angelico Dornelles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and location
Great. The room is spacious. All the attendants are really working their best to make you feel welcome. I really recommend the place.
Stayed 1 night in Jan 2019
Response from GM:Kelvin Xue on 30 Jan 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. We are very glad to heard that you liked our hotel with the employees and the service.We sincerely look forward to see you . Have a good day, thank you.

8/10 Good

NAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean, close to metro (line 2), 10mins from Hongqiao airport and high-speed train station, technologically innovative amenities
Stayed 1 night in Dec 2018
Response from GM:Kelvin Xue on 30 Jan 2019
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. We are very glad to heard that you liked our hotel .We sincerely look forward to see you . Have a good day, thank you.

10/10 Excellent

Erik Cristobal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018
Response from GM:Kelvin Xue on 24 Nov 2018
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. We sincerely look forward to see you . Have a good day, thank you.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Kelvin Xue on 31 Oct 2018
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. We sincerely look forward to see you . Have a good day, thank you. GM: Kelvin Xue

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean and bright comfortable rooms.
The hotel was very new and therefore clean and comfortable - however, because it was new staffs were not well trained yet but acceptable, at least friendly. Room was very practically made, almost too simple but also can say efficient. Few complaints. First, the shower room door did not close very well therefore even though the shower was not strong enough some amount of water made the floor wet. Second, entering the room turns on the TV automatically and starts a little piece of music. It will finish soon but the TV kept on - I'd prefer not have this. Unlike other hotels in China the room was with enough light, no problem for working or reading book. Nice tweak with the switch near to the bed with several settings such as for reading and liked especially the one for sleeping which turned off all the light of the room but not everything at the same time so that you have little time to put your book on the side table. Very well thought. Unfortunately, the area is new and not for shopping, therefore, you may struggle to eat around the place but as it is very near from the metro station, and near to the Hongqiao airport, very ideal just for staying. There was a robot in the lobby which supposedly bringing some items to your room, next time hope to see him working.
Stayed 4 nights in Oct 2018
Response from Kelvin Xue on 31 Oct 2018
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. Our hotel location makes it easily accessible by subway. Only 3 minutes walk to the subway station. Go to the downtown、Hongqiao airport、Hongqiao Railway Station are very convenience. Hope the good location will give you a good feeling. We sincerely look forward to see you . Have a good day, thank you.

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new property near Metro station growing area
Great new hotel with exceptional location being just almost across the street from the Metro station making it extremely convenient to get around. There are a number of restaurants in the area with even a McDonalds and Wonton place across the street. There is a huge new development being built nearby with even an Ikea but noise was not an issue for us but I suspect as it progresses, it may be a factor so ask to be away from the construction facing side
Stayed 5 nights in Sep 2018
Response from Kelvin Xue on 13 Oct 2018
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. We are very glad to heard that you liked our hotel .We sincerely look forward to see you . Have a good day, thank you. GM: Kelvin Xue

8/10 Good

caan kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is very nice and new
Stayed 1 night in Jul 2018
Response from Bruce on 5 Aug 2018
Dear Caan Kent. Thanks a lot for staying at Mercure Shanghai Hongqiao soho. It is our honor to see such a great guest like you . Looking forward to your next visit !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel with excellent staff
Service is nice. Staff is very professional. Hotel is new.
Stayed 2 nights in Jul 2018
Response from Kate on 1 Aug 2018
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho.Thank you for your recognition of the service and facilities. We sincerely look forward to see you . Have a good day, thank you.

8/10 Good

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is not too bad
It was not too bad for the price, area is kind of far from the city center, other than that everything is fine.
Stayed 7 nights in Jul 2018
Response from Kate on 1 Aug 2018
Dear customer，thank you for staying Mercue Shanghai Hongqiao Soho. Our hotel location makes it easily accessible by subway. Only 3 minutes walk to the subway station. Go to the downtown、Hongqiao airport、Hongqiao Railway Station are very convenience. Hope the good location will give you a good feeling. We sincerely look forward to see you . Have a good day, thank you.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Wu on 22 Jun 2018
Thank you very much!

10/10 Excellent

TAKASAKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from GM: Nick Yuan on 24 Jan 2020
尊敬的宾客:感谢您选择入住上海携程美居酒店。感谢您给予我们的好评以及对我们服务的肯定。酒店全体员工热忱期待您的再次光临，谢谢！总经理：袁超

10/10 Excellent

Hsin Tung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨舒適
去年出差入住此飯店，覺得很舒適也很乾淨，所以再次選擇
Stayed 1 night in Dec 2019
Response from GM: Nick Yuan on 24 Jan 2020
尊敬的宾客：感谢您选择入住上海携程美居酒店。听到您对我们工作的肯定十分开心，能得到您的肯定是我酒店最大的荣幸！我们一直致力于为每一位宾客提供舒适的入住环境和细致、周到的服务。很开心我们的努力得到了您的认可，看到宾客满意的笑容是我们付出辛勤汗水后最大的回报！衷心期待您的再次光临，祝您生活愉快！总经理：袁超

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from GM: Nick Yuan on 30 Dec 2019
Dear customer，thank you for staying Mercure Shanghai Hongqiao Soho. We are very glad to heard that you like our hotel with the employees and the service. We look forward to see you again sincerely. Have a good day, thank you. GM: Nick Yuan

4/10 Poor

aline

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
the worst international hotel I have done in China for the past 15 years. totally unpersonnal, no bar at 8PM. staff don't care or provide us help.only rooms are ok...but rest has no interest...and novotel nearby almost same!!!!!
Stayed 1 night in Dec 2019
Response from GM: Nick Yuan on 16 Dec 2019
Dear guest, Thank you for choosing to stay at the Mercure Shanghai Hongqiao Soho. Thank you very much for your stay and your valuable review. We attach great importance to the problems you have pointed out, and in the follow-up, your satisfaction is our greatest motivation, we will continue to make persistent efforts to maintain a high quality service for a better experience. Sincerely， we look forward to your visit again, to believe we will definitely give you a better experience. thank you for your support! General Manager: Nick Yuan

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
翌日朝便のため虹橋空港に近いこのホテルに宿泊。
Stayed 1 night in Dec 2019
Response from GM:Nick Yuan on 8 Dec 2019
ホテルは地下鉄で簡単にアクセスできる理想的な場所にあります。 地下鉄駅から徒歩3分。 ダウンタウン、虹橋空港、虹橋駅に簡単にアクセスできます。 あなたの仕事がうまくいくことを願っています。 またお会いできるのを楽しみにしています。

10/10 Excellent

Serafin C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación para ferias, desayuno insípido
Excelente ubicación a unos pasos de la estación del metro SongHong Road de la línea 2
Stayed 5 nights in Nov 2019
Response from GM: Nick Yuan on 30 Nov 2019
Estimado cliente, gracias por hospedarse en Mercue Shanghai Hongqiao Soho. La ubicación de nuestro hotel facilita el acceso al metro. A solo 3 minutos a pie de la estación de metro. Ir al centro, al aeropuerto de Hongqiao, a la estación de trenes de Hongqiao y a los grandes centros comerciales es muy conveniente. Espero que la buena ubicación le dé una buena sensación. Damos gran importancia a sus opiniones. Fortaleceremos la capacitación de nuestro personal para mejorar nuestro servicio. Esperamos sinceramente volver a verlo. Que tenga un buen día, gracias usted GM: Nick Yuan

10/10 Excellent

HyeJun

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店很漂亮，新及整潔. 小度很好玩, 服務員及清潔員態度親切, 在地鐵站出口對面, 交通方便, 附近亦不嘈吵
Stayed 3 nights in Oct 2019
Response from GM: Nick Yuan on 24 Oct 2019
尊敬的宾客:感谢您选择入住上海携程美居酒店。我们十分感谢您对我们酒店服务的认可，您的满意是我们的努力和追求。衷心期待您的再次入住，谢谢！总经理：袁超

8/10 Good

Chienyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from GM: Nick Yuan on 2 Oct 2019
尊敬的宾客:感谢您选择入住上海携程美居酒店。感谢您给予我们的好评以及对我们服务的肯定。酒店全体员工热忱期待您的再次光临，谢谢！总经理：袁超

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable price of breakfast. But outside noise from corridor was not shut out at all.
Stayed 1 night in Sep 2019
Response from GM: Nick Yuan on 2 Oct 2019
Dear guests, Thank you for choosing to stay at Mercure Shanghai Hongqiao Soho and give us a good review. We have attached great importance to the problems you pointed out. In the follow-up, your satisfaction is our greatest motivation. We will make persistent efforts to maintain high quality service. Let you have a better experience. Sincerely look forward to your visit again and wish you a happy working life, thank you!

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Parfait Petit bémole: les couloir sont long surtout quand la chambre est au fin fond du couloir... prévoir un peu de marche! :)
Stayed 1 night in Jun 2019
Response from GM: Nick Yuan on 2 Oct 2019
239/5000 Cher client, merci d'avoir séjourné au Mercure Shanghai Hongqiao Soho. Nous sommes très heureux d’apprendre que vous aimez notre hôtel avec les employés et le service. Nous sommes impatients de vous revoir sincèrement. Passez une bonne journée, merci. GM: Nick Yuan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適
部屋は新しく綺麗。 地下鉄2号線の駅に近く、虹橋空港付近での滞在には便利。南京東路など中心部にも直通で行ける。 周辺にはマクドやサブウェイなどのチェーン店とコンビニ、ローカルな食堂が多数。少し歩けばスタバやちょっとしたレストランもある。ただ、日本食は牛丼屋くらいしかない。スーパーやショッピングモールはない。 スタッフの対応は総じて悪くない。 値段を考えれば充分おすすめ出来るレベルだと思ます。
Stayed 18 nights in Aug 2019
Response from GM: Nick Yuan on 2 Oct 2019
お客様、Mercure Shanghai Hongqiao Sohoに住んでいることに感谢します。私たちのホテルは位置が勝っていて、地下鉄に乗れば便利です。地下鉄の駅まで徒歩で3分かかります。都心、虹桥空港、虹桥駅に行くのに便利です。いいポジションがあなたに良い感じになることを願っています。私たちはあなたのご来店を心から楽しみにしております。今日はおめでとうございます。

10/10 Excellent

Chun-Chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的住宿體驗
這是到目前為止，我在上海住過最棒的酒店（400-500元區間）。 有小健身房；服務人員也相當親切；房間格局和佈置都非常舒適。 非常好的住宿體驗。
Stayed 2 nights in Sep 2019
Response from GM: Nick Yuan on 2 Oct 2019
尊敬的宾客:感谢您选择入住上海携程美居酒店并给予我们好评，您的满意就是我们最大的动力，我们将再接再励，保持优质的服务品质让您有更好的体验。真诚期待您的再次光临并祝您工作生活愉快，谢谢！

4/10 Poor

Weiming

Liked: Cleanliness
Disliked: Staff & service
附近工地吵
附件吃的不多,而且旁邊的工地施工吵鬧,入住當天,點了外賣,與前台確認外面會經由飯店的機器人送達,最後是一位男性服務人員敲門送達,開門的時候我感覺到服務人員的不耐情緒,希望下次能改善,雖然不會有下次入住.
Stayed 1 night in Sep 2019
Response from GM: Nick Yuan on 2 Oct 2019
尊敬的宾客:感谢您选择入住上海携程美居酒店并给予我们好评。我们希望能够给您提供更好的入住体验，针对您的宝贵意见，我们会和相关部门沟通并改善提升。我们将继续努力提升酒店的服务品质和入住环境，提高优质的服务让您有更好的体验。真诚期待您的再次光临并祝您工作生活愉快，谢谢！

10/10 Excellent

HYUNSIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장으로 이용했어요. 추천합니다!
출장으로 이용했어요. 추천합니다.
Stayed 1 night in Sep 2019
Response from GM:Nick Yuan on 11 Sep 2019
친애하는 손님, 우리 호텔에 머물 주셔서 감사합니다. 우리는 호텔 서비스에 대한 귀하의 인정에 매우 감사하며, 귀하의 만족은 우리의 노력과 추구입니다. 진심으로 다시 숙박을 기다리겠습니다. 감사합니다!

8/10 Good

Uei Hwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
挺不錯的住宿體驗！
Stayed 2 nights in Jul 2019
Response from Kevin Xue on 27 Jul 2019
尊敬的宾客:感谢您选择入住上海携程美居酒店。非常感谢您入住并留下您宝贵的点评。酒店的地理位置非常方便，距离地铁2号线5号口只需要步行2分钟;去往市区、景点、各购物商圈、虹桥机场及火车站也都非常便捷。酒店地理位置闹中取静、配套设施齐全，希望酒店的位置能让您的出行更加便利。真诚期待您的再次光临，祝您生活愉快，谢谢！总经理-薛军

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
満足です。地下鉄の駅にも近く、非常に良いです。ただ何度か利用していますがいつもエレベーターから遠いのがいまいち
Stayed 2 nights in Jul 2019
Response from GM:Kelvin Xue on 25 Jul 2019
お客様、Mercure Shanghai Hongqiao Sohoに住んでいることに感谢します。私たちのホテルは位置が勝っていて、地下鉄に乗れば便利です。地下鉄の駅まで徒歩で3分かかります。都心、虹桥空港、虹桥駅に行くのに便利です。いいポジションがあなたに良い感じになることを願っています。私たちはあなたのご来店を心から楽しみにしております。今日はおめでとうございます。

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
基本的には問題ないと思われるが、今回利用した部屋の棚に埃があり、数日拭いていないと言ったレベルの埃では無く、溜まっている埃が目に付いた。またシャワールームの防水が甘く、使用後は辺りが水浸しになってしまった。
Stayed 2 nights in Jun 2019
Response from Kevin Xue on 29 Jun 2019
親愛なるゲスト、Mercure Shanghai Hongqiao Sohoソーホーに滞在して私たちにハイスコアを与えることを選択していただきありがとうございます。 あなたが指摘した問題は非常に重要であり、追跡されています。 あなたの満足は私たちの最大の動機です、私たちはより良い経験のために高品質のサービス品質を維持するために持続的な努力を続けていきます。 またよろしくお願いいたします。

10/10 Excellent

CHANYONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
머큐어 소호
가성비 최고. 모든면에서 최고의 호텔이었습니다. 단지 주변지역은 별로이네요. 하지만 1분 거리에 지하철이 있어서 시내로 이동하기 매우 편리.
Stayed 5 nights in Jun 2019
Response from GM:Kelvin Xue on 27 Jun 2019
안녕하세요. Mercure Shanghai Hongqiao Soho에 머 무르셔서 고맙습니다. 우리는 호텔 서비스에 대한 귀하의 인정에 매우 감사 드리며 만족은 우리의 노력과 추구입니다. 진심으로 다시 머물기를 고대합니다. 감사합니다!

10/10 Excellent

CHAOYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from GM:Kelvin Xue on 2 Jun 2019
尊敬的宾客:感谢您选择入住上海携程美居酒店。感谢您给予我们的好评以及对我们服务的肯定。酒店全体员工热忱期待您的再次光临，谢谢！