Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Shanghai Hongqiao.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Shanghai Hongqiao.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Suites Shanghai Hongqiao.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Guest,We very much appreciate your comments regarding your stay at Novotel Suites Shanghai Hongqiao.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction.Sincerely,

Thanks for staying at Novotel Suites Shanghai Hongqiao，May you hve a nice acommodaion experience.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

尊敬的客人： 感谢惠赐有关下榻上海虹桥诺富特全套房酒店的宝贵意见。同时感谢您对我们员工工作的认可。我们一直致力于为您打造一个温馨甜蜜的家外之家，您的满意就是对我们最好的肯定与激励。我们将再接再厉，为您提供更优质的服务。 再次感谢您与我们分享您的体验。真诚地希望您的下一次光临。

尊敬的客人：非常感谢您选择入住上海虹桥诺富特全套房酒店，并对您此次入住做出点评。我们酒店地处虹桥商务区距离虹桥火车张和虹桥机场都很近，而且酒店客房都是LOFT套房，面积大，设施配套齐全，非常适合商务客人出行同时也适合家庭朋友聚会。不管从硬件还是价格方面与周边相同级别酒店比性价比还是很高的。再次感谢您的宝贵意见并期待您能再次光临，谢谢！

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Suites Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely,

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Suites Shanghai Hongqiao It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

尊敬的客人，感谢您能百忙之中抽出时间就您对上海虹桥诺富特全套房酒店入住体验做出评价。您对我们酒店认可这也将成为我们孜孜以求不断提升服务品质源动力，我们也力争给每一位客人提供一个温馨舒适的居停体验。再次感谢您的真挚评论，我代表酒店全体员工期待您再次光临上海虹桥诺富特全套房酒店。

尊敬的客人： 感谢惠赐有关下榻上海虹桥诺富特全套房酒店的宝贵意见。同时感谢您对我们员工工作的认可。我们一直致力于为您打造一个温馨甜蜜的家外之家，您的满意就是对我们最好的肯定与激励。我们将再接再厉，为您提供更优质的服务。 再次感谢您与我们分享您的体验。真诚地希望您的下一次光临。

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

尊敬的宾客，您好！ 感谢惠赐有关下榻虹桥诺富特全套房酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的激励。 再次感谢您与我们分享您的体验，我代表酒店全体员工，真诚地期待您的下一次诺富特之旅。 专祝近好！

Dear Seon, Thank you for your review of our hotel.  We appreciate your kind comments about our service and the facilities that you have experienced which are exceeding your expectation.  We look forward to welcoming you back again in the near future.  Best regards,

Dear Guest, Thank you for chosen to stay at Novotel Suites Shanghai Hongqiao and appreciate that you have taken the time sending us your review. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. The points you were not satisfied with fully, I have addressed to the management team of the shopping mall and outsource GYM company to take the appropriate measures to the problem and prevent future occurrence. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely,

尊敬的客人，您好！ 感謝您選擇入住諾富特全套房酒店並留下寶貴的意見，您的評論為我們繼續保持高質量的服務帶來持續動力，我們表示深深的感謝，上海市的酒店業自2019年7月1日起，不主動提供一次性牙具，可在辦理入住時一併奉上，如前台同事忘記提醒您，我們致以深深的歉意，同事請相信我們秉承對客服務的初心是不變的，酒店也會加強相關方面的培訓，希望在您下次入住時，帶給您的必定是滿意和溫馨的，期待我們的再次相遇。 敬頌大安！

Dear Serene Koo, Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the new hotel logo is under installation now after one year application from relevant authority. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Dear Mr. Gu, Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not 100% meet your expectations, please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate for your valued comments, and would more than glad to better serve you in the near future. Seasonal greetings,

尊敬的宾客，您好！ 在诺富特，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，您的满意就是对我们最好的肯定与激励。我们将再接再厉，为您提供更优质的服务。 再次感谢您与我们分享您的体验。真诚地期待您的下一次光临。 恭颂台安！

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Jin, We very much appreciate your comments regarding your stay at Novotel Suites Shanghai Hongqiao It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Suites Shanghai Hongqiao It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear William, We very much appreciate your comments regarding your stay at Novotel Suites Shanghai Hongqiao. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear guest, Thank you for staying at our hotel and leaving valuable comments, we will definitely strengthen the English training of our staff. Hope to serve you better on your next stay Best wishes

Dear Mr. Dulaney, Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Guest, Thank you for choosing to stay at Novotel Suites Shanghai Hongqiao! We appreciate that you spend time in giving us your feedback, we hope to know more about your stay, and that always be the best motivation for us to improve the service. Best regards,

We very much appreciate your comments regarding your stay at the Novotel Suites Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Suites Shanghai Hongqiao. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Suites Shanghai Hongqiao. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

We appreciate for your chosen to stay with us, and kindly please be informed that the hair dryer is placed under the washing basin on the second floor, and to obey the government newest instruction, hotels in Shanghai does not put toothbrush & combs in the guest room, we will provide upon request which is to reduce the disposable amenities and to carry the environmental protection theory together with our guests. Best regards,

Distinguished guests, Thank you for staying in our hotel, and give us a fair evaluation, looking forward to serving you again. Best wishes,

Hotel is close to the national convention and exhibition center and hongqiao airport, it is convenient for guests to participate in exhibitions and transfer flights. At the same time, the hotel is only 2.4 kilometers away from the nearest subway station, so guests can take a quick ride to the bustling commercial and tourist attractions along metro line 2

Dear Guan Ling, 感谢惠赐有关下榻諾富特全套房酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Dear Yuk Lun, We're sorry to know that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your valued feedbacks which will helps us to improve our service and provent future occurrence. Hope to have the opportunity to better serve you in the near future.

感謝您的下榻，看得出您的探索之旅非常成功，夏都小鎮又新開了許多商戶，期待您再次解鎖！ 祝好

感谢惠赐有关下榻 Novotel Suites Shanghai Hongqiao 的宝贵意见。听到您对我们工作的肯定，十分开心。 我们真诚地希望您的下一次光临会像前一次一样愉快。

谢谢您的点评，我们将继续努力为宾客提供更好的服务

Dear Ellen, We very much appreciate your comments regarding your stay at the Novotel Suites Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Look forward to have you back again in the near future. Sincerely,

Dear Mr. Wong, Thank you for taking the time to tell us about your experience at the Novotel Suites Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

호텔은 국립 컨벤션 및 전시 센터 및 홍차오 공항과 가까우며, 전시회 및 환승 항공편에 편리하게 참여할 수 있습니다. 동시에, 호텔은 가장 가까운 지하철역에서 2.4km 떨어져 있으므로 지하철 2 호선을 따라 번화 한 상업 및 관광 명소로 빠르게 이동할 수 있습니다.

Gracias por su cumplido a nuestro hotel, continuaremos manteniendo el nivel de servicio. Para los problemas de aire acondicionado que mencionó, realizaremos ajustes oportunos según los cambios climáticos para maximizar la comodidad de nuestros huéspedes. ¡Gracias de nuevo por su estadía y esperamos su llegada nuevamente! Buenos deseos Nakita Gerente general

It is always a pleasure to receive positive feedback, thanks for choosing to stay with us. All the best, General Manager

Dear Kevin, Very glad to make your stay delighted. Look forward to see you soon in the near future. Regards, General Manager

Vielen Dank, dass Sie sich für unser Hotel entschieden haben und wertvolle Vorschläge hinterlassen haben. Wir werden die Englischausbildung unserer Mitarbeiter verstärken. Viel glück

Appreciate for your positive feedback, meanwhile we do apologize for the inconvenience had brought to you sue to the duplex structure. And we will improve the breakfast quality to ensure the most satisfaction of all guests. Regards, General Manager