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"I stayed in this hotel few times and in this chain dozen times while I was in Japan. Very consistent experience. Clean rooms, friendly staff, SPA, that is open late on premises. "

"My first imporession of the entrance and Lobby is that it feels a little dark. But maybe its intentional to give it a more intimate feel. The staff was excellent. I will give the satff 6 star out of 5 if I can. It doesnt matter if it was a small matter that I ask. They have gone above and beyond and gave it they full attention. If I am ever in the area. I will definitely stay again and will recommend anyone to stay here. Just to experince the Great service and Wonderful staff they have. Much Aloha to you all. "

"Great place"

"Cannot recommend this place enough. Wish we stayed more than 1 night! free ice cream vending machine and lovely onsens that switch between men and women each day that are both gorgeous. Come here to relax, go on beautiful hikes and appreciate life. Plus the breakfast and dinner buffets were incredible with things like unlimited ikura, crab and streak! 119237272/10 "

"Close distance to the train station, malls, and restaurants. Hotel staff were accommodating and I had no trouble communicating in English. Room was quite spacious even as a solo traveler and bathroom did not feel cramped in the slightest. "

"Top level staff, very clean, comfortable, and great breakfast. Will return on my next trip to Yokohama. Would highly recommend for someone looking for a reliable, comfortable place to stay."

"The hotel is beautiful and a nice retreat, but the hotel staff goes above and beyond to make sure you have a wonderful and welcoming experience."

"Nice and clean rooms with firm beds. Excellent breakfast included. Had a good stay with family before heading into Hakone the next morning. "

"Very convenient location, quiet, clean, large and comfortable room. Daily housekeeping. Very good value for money. "