Shorewood hotel guide. Hilton Hotels hotel in Shorewood, Milwaukee

"Nice room, gym was very nice, food options in the various restaurants were wonderful. The hotel was clean and the room was comfortable. Self parking was easy and convenient. We will stay there again."

"Great, comfortable room. Great Lobby Bar and convenient location. "

"Everything was great"

"Stayed one night. Room was adequate "

"The most important factor for me is a clean room. It was spotless as was the entire hotel. It was in the best location for a concert and we were even able to get a snack after the concert in the restaurant. We will be back!"

"Good customer service clean rooms good breakfast "

"Everyone who’s works there is very friendly and helpful"

"I had blood on my bed sheets(which is a red flag on many levels)and they didn’t believe me at first, so I showed them. Once I showed them, I asked for new sheets and they said they didn’t have anymore cleans ones. They didn't even offer to take the sheets, so I took them off myself. Then they said they can't do anything else to help me, but I can speak to the manager the next day to get a discount or refund. I ended up speaking to the manager the next morning and he was extremely rude. He told me if I wasn't happy about the sheets, I should have just went to a new hotel. Mind you this happened at 10pm when I noticed the blood. He was very dismissive and said he couldn't do anything to help me. HORRIBLE customer service!!! Do NOT go here!!"

"The Pfister is an incredible place to stay! However, given it was Kentucky Derby night, I could not get in house dining to pick up the phone for over 45 minutes. The front desk and the concierge were very helpful!"