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"Staff were very friendly."

"VERY convenient location. Staff is friendly and rooms are small but clean. The size wasn’t an issue, it’s to be expected in Japan. It’s located 10 minutes away from shinjuku, but many stores in the area. "

"This hotel has rooms that are identical to the ones in other Apa and LiveMax hotels. The hotel and rooms are clean and tidy. The rooms are small to the point that navigating the room with two people with suitcases is a challenge, but otherwise have everything I needed, like plenty of outlets for two people to charge all of their electronics at the same time. One good thing about this room that I haven't seen in any of the other similar rooms I've stayed in in Tokyo and Osaka is that the bed was tall enough that we were able to slide our large suitcases underneath it, which is a game-changer for tiny rooms like this. There still isn't much room to take your suitcase out, open it up, and go through it, but if you alternate, you'll have space (one person takes their suitcase out while the other person's suitcase is stored underneath the bed). Lastly, if you're traveling alone, this room, while small, is plenty large enough for my needs, and all of the difficulties with the small size come from sharing the room with another person."

"The staff at this hotel are attentive to detail and are very kind and helpful! They continuously checked in with us to make sure all our needs were being met. The room was the largest room we stayed in during our trip to Japan. The beds were extremely comfortable and we had everything we needed in the room. The location is fantastic! The hotel is near a train station and it's in a quiet location. If we ever go back to Tokyo, I'd definitely book this hotel again!"

"Just like other top Japanese hotels, the room was impeccably clean, although small (completely OK for me 1 person). The Onsen on the rooftop is a must-visit! Relax and tranquil, such rare find in a busy international airport. My only small note is, it is a bit far to go there and must change elevator... so ask for a closer room if you wanna visit the onsen like me, multiple times! :-)"

"Very clean and nice place. Staffs were so polite and close to subway station."

"Clean and nice room helpful staff "

"The woman at the concierge desk “LUA” was extremely kind and helpful. She helped me purchase tickets to Tokyo Disneyland and also tickets for the bullet train to visit Kyoto. Loved the Godzilla theme, and the giant Godzilla on the roof of the hotel."

"Great Stay, great location. First room was standard which is tiny room. but once we upgraded to a Deluxe room , we got large and nice room"