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Ulasan untuk Royal Plaza on Scotts

4.5 out of 5
Royal Plaza on Scotts
25 Scotts Road, Orchard, Singapore

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 472 dari 1000 ulasan" "
Penilaian 8 - Bagus. 388 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 80 dari 1000 ulasan" "
Penilaian 4 - Buruk. 39 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 21 dari 1000 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,6/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2022

10/10 Sangat Bagus

RICHMAN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
THE BEST HOTEL IN SINGAPURA
VERY GOOD , CLEAN , CONVENIENCE HOTEL , GOOD LOCATION , AND THE STAFF SPECIAL *MR SARVIN* VR HELP FULL & FRIENDLY ...
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari RP pada tanggal 2 Feb 2020
Hi Richman Thank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts. I am so glad to hear that you enjoyed your stay and I hope that your travels bring you back to visit us soon! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Keseluruhan baik semua..sudah di renovasi . Kamar tidur besar. Kamar mandi juga bersih dan cukup besar.
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Patrick Fiat, General Manager pada tanggal 8 Okt 2019
Hi there, I have used Google Translate to help me understand your review better. Thank you for choosing to stay with us during your trip to Singapore. I'm pleased to know that you've liked the renovated rooms. We look forward to welcoming you back to create another colourful experience for you! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

8/10 Bagus

Karto

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Newly renovated rooms, VIP-gold member hiccup
I have been staying in Royal Plaza 4 times since 2013. The rooms were newly renovated in 2019 to a modern look. Somehow I prefer the old rooms better as they feel more luxurious despite the age. The new rooms feel more like a 4 stars hotel room. The check in staffs were efficient and hospitable. Unfortunately, they were unaware that this hotel is a hotels.com VIP property, and that hotels.com gold member guests are entitled to free room upgrade and free 2 hours late checkout. When I checked in and asked them for late checkout, I was told that the hotel is fully booked on the day of my check out so they cannot give me a late checkout. On the day of checkout, after checking my reservation and finding out that this hotel is a hotels.com VIP property, I explained to the check-in staff that hotels.com Gold member guests are entitled to a free upgrade and 2 hours late checkout as shown on the hotels.com listing. None of the other staffs at the front desk were aware as well, and when they checked with another backoffice staff, they came back with the same answer. Only after I showed them the hotels.com confirmation (which was not in English and need to be translated), and the offer on hotels.com app, did they approve the late check out. However, I missed out on a free room upgrade. Nevertheless, I still enjoyed my stay in the Royal Plaza on Scotts, and the check-in staffs were professional and courteous.
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Patrick Fiat pada tanggal 19 Agu 2019
Hi Karto Thank you for your continued loyalty over the years and for taking the time to review your recent experience on Hotels.com. We are sorry to learn that your experience with our newly-refreshed rooms was less delightful than expected. Thank you for highlighting your experience with the team. We have since taken the opportunity to address the team and we will be better managing similar situations in the future. We appreciate your feedback and are glad to learn that you enjoyed your recent stay with us. We look forward to welcoming you back to create a better experience for you in the future. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

ARNOLD

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
very recommended hotel
Good location, good food
Menginap 4 malam pada bulan Juni 2019
Tanggapan dari Patrick Fiat, General Manager pada tanggal 28 Jun 2019
Hi Arnold, Thank you for sharing your amazing review! It's a pleasure to know that you found our location and food to be exceptional. We look forward to welcoming you back to create another wonderful experience. Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

8/10 Bagus

FIRMAN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice Hotel
Hotel was nice and clean. Located at the center of Scotts Road that leads to Orchad Road. A lot of eatery and shopping malls. 5 minutes walk to Ion Orchard where you can find the MRT station at the basement of the mall. Overall, we are satisfied with our stay there and would come back if we ever be in Singapore again next time
Menginap 1 malam pada bulan Januari 2019

10/10 Sangat Bagus

Junus

Lokasi hotel sangat mendukung shopping dan makan. Hotel well maintained, bersih dan nyaman. Kamar dan ranjang sangat nyaman.
Menginap 2 malam pada bulan November 2018

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2018

8/10 Bagus

Shinta, Surabaya Indonesia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good location and good staff
beyond my expectation. sure will come back to stay
Menginap 2 malam pada bulan Juli 2018

10/10 Sangat Bagus

John Erwin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Memuaskan
Menginap 2 malam pada bulan Mei 2018

10/10 Sangat Bagus

TRIBUANA DEWI TIMBUL

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel yg sangat bagus.
Lokasi yg sempurna dan pelayanan yg cepat dan staff yg ramah.

10/10 Sangat Bagus

Robin, Trabuco Canyon

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great trip
Menginap 11 malam pada bulan Maret 2024
Tanggapan dari Nora Gammell pada tanggal 8 Apr 2024
Hi Robin,Thank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts. I am so glad to hear that you enjoyed your stay and I hope that your travels bring you back to visit us soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bagus

Yasushi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Nora Gammell pada tanggal 8 Apr 2024
Hi YasushiThank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts. I am so glad to hear that you enjoyed your stay and I hope that your travels bring you back to visit us soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bagus

Yi Ting

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
地點方便 適合一家大小
Check in都很順利，前台很好會幫忙打印文件。房間也不小適合一家大小。只是厠所有點味道。
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Nora Gammell pada tanggal 23 Feb 2024
Dear Yi Ting,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

Jayoung

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Nora Gammell pada tanggal 23 Feb 2024
Hi Jayoung,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

Fakhri

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I will come back
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Nora Gammell pada tanggal 22 Feb 2024
Hi Fakhri,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

Nazerah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love my stay there with my family. Rooms were spacious & most importantly clean. Easy check in & check out. Convenient parking. Buffet breakfast was wide spread and tasty.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Nora Gammell pada tanggal 22 Feb 2024
Hi Nazerah,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

Chew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staycation
Room is clean n comfortable.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Yongjin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
아주 좋은곳
항상 가던곳이며 오래만의 출장으로 다시 방문하였습니다. 여전히 청결하며 친절합니다.
Menginap 4 malam pada bulan November 2023

8/10 Bagus

Yen Ping

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Tartinah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel food is Halal. You can also purchase Halal food at vending machine near the entrance of the hotel.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Nora Gammell pada tanggal 29 Nov 2023
Hi TartinahThank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

??

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
clean and spacious room
Menginap 1 malam pada bulan November 2023
Tanggapan dari Nora Gammell pada tanggal 29 Nov 2023
Hi Guest ??,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bagus

Peter

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan November 2023
Tanggapan dari Nora Gammell pada tanggal 29 Nov 2023
Hi Peter,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

6/10 Cukup Baik

Stephen

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Helt oki hotell
Hotellet var litt gammelt, men helt oki. Fin lobby. Greit rom. Badebassenget og gym var ikke bra. Spesielt gym’en var skuffende. Betjeningen var vennlig og serviceinnstilt. Sentral beliggenhet i frohold til shoopingsenter!
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Nora Gammell pada tanggal 18 Okt 2023
Hi Stephen,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

Juan Francisco

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Nora Gammell pada tanggal 2 Nov 2023
Hi Juan,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

JUNGAH

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
빨간색 오차드역에서 가깝다보니 지하철로든 버스로든 이동하기 편리합니다~
Menginap 2 malam pada bulan September 2023
Tanggapan dari Nora Gammell pada tanggal 4 Okt 2023
Hi Jungah,Thank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts. I am so glad to hear that you enjoyed your stay and I hope that your travels bring you back to visit us soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

Juan Francisco

Menginap 9 malam pada bulan September 2023
Tanggapan dari Nora Gammell pada tanggal 4 Okt 2023
Hi Juan,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

Andrew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Services as provided throughout the hotel staff are all very friendly and polite.
Menginap 5 malam pada bulan September 2023
Tanggapan dari Nora Gammell pada tanggal 4 Okt 2023
Hi Andrew,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

L W

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan September 2023
Tanggapan dari Nora Gammell pada tanggal 4 Okt 2023
Hi L W,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bagus

NORIKO

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2023
Tanggapan dari Nora Gammell pada tanggal 4 Okt 2023
Hi Noriko,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

4/10 Buruk

Oyu

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
設備が貧弱な割に、部屋代は非常に高い。
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Nora Gammell pada tanggal 7 Agu 2023
Dear Oyu,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

4/10 Buruk

Greg

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Having stayed at this property on4 orher occasions beforw Covid. This time I found that the service level and the benifits offetedto guests has been removed. The room price has drnaticallti creased, coffee pid machines has been removed. The room fridge has been filled with small containers of Apple Juice and other drinks. The service levels of the consiserges has dramatically reduced compared to previous amazing staff. This was once a great hotel with great staff. I wont stay stay at the Royal Plaza on Scott again.
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Nora Gammell pada tanggal 3 Agu 2023
Dear Greg,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan
average
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Nora Gammell pada tanggal 18 Jul 2023
Dear Anonymous,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bagus

Tania

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The entrance light inside the room was not working. I didn't bother to complain because its only 1 night stay. Also I thought when I choose deluxe plus, I am getting better view compare with the standard one Apparently my room view was facing the next building with no view at all
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Nora Gammell pada tanggal 18 Jul 2023
Dear Tania,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

6/10 Cukup Baik

NOBUTOSHI

Front desk staff was very nice But Poor response from staff when picking up luggage
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Nora Gammell pada tanggal 5 Jul 2023
Dear Nobutoshi,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bagus

Ahmed Ali

Disukai: Kebersihan, kenyamanan kamar
Great location , average rooms
The property location is the biggest attraction. The room sizes for this location are adequately big. The hotel however is old and you can see some wear and tear. The reception is a bit understaffed and manages housekeeping so is a bit delayed.
Menginap 8 malam pada bulan Juni 2023
Tanggapan dari Nora Gammell pada tanggal 27 Jun 2023
Dear Ahmed Ali,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

Christopher

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Convenient and value for money
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Nora Gammell pada tanggal 27 Jun 2023
Hi Christopher,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

2/10 Sangat Buruk

Lorenzo

Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Nora Gammell pada tanggal 13 Jun 2023
Dear Lorenzo,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

6/10 Cukup Baik

Kenneth

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Room and bathroom were clean, cleaning was regular, the main window could not be closed properly as the lock was broken, the stool in the bedroom was faulty, it had been like that for some time, no Bar in the hotel, a bit disappointing considering the price.
Menginap 13 malam pada bulan Mei 2023
Tanggapan dari Nora Gammell pada tanggal 13 Jun 2023
Dear Kenneth,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

Barbara

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Nora Gammell pada tanggal 27 Jun 2023
Hi Barbara,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bagus

Chew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good n cooling
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Nora Gammell pada tanggal 24 Mei 2023
Hi Chew,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bagus

Chew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staycation
It is within expectations. Preferably can increase the standard of e room coffee.
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Nora Gammell pada tanggal 24 Mei 2023
Dear Chew,Thank you so much for your review and for staying with us recently at Royal Plaza on Scotts. We are sorry to learn that parts of your stay were less ideal than expected.We truly appreciate your feedback and hope to welcome you back to create a better experience for you!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan April 2023
Tanggapan dari Nora Gammell pada tanggal 27 Jun 2023
Hi Anonymous ,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
convenient location, not too busy an area - a plus
Menginap 6 malam pada bulan April 2023
Tanggapan dari Nora Gammell pada tanggal 18 Mei 2023
Dear Anonymous, Thank you for your compliments! We are pleased to know that you enjoyed your stay with us, looking forward to creating another wonderful experience for you again soon! Kind regards, Patrick Fiat General Manager & Chief Experience Officer (CEO)

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2023

10/10 Sangat Bagus

Charles

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan April 2023

10/10 Sangat Bagus

wonchol

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan April 2023

8/10 Bagus

peter

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We have been six times to the Royal Plaza and although still clean and tidy. Covid has taken its toil.
Menginap 7 malam pada bulan Maret 2023

4/10 Buruk

Esther

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
The Dining room was extremely noisy and the staff just cleared tables and reset. No personal service. Dirty napkins re used, and the cloth wiping each table was just re used. no sprays to clean. Cereal choices very limited, couldn't find decaffeinated latte as it was self service from a machine. On last morning everyone at breakfast was told at 9.40a.m. that the restaurant was closing at 10.00a.m. TV intermittent. Switch with an outline of a red bell crossed through meant do not clean the room, who knew? There was nothing in the room to explain anything.
Menginap 5 malam pada bulan Februari 2023
Tanggapan dari Patrick Fiat, General Manager pada tanggal 6 Apr 2023
Dear Esther,We are disappointed to learn about your experience. We have since counselled our service associates, and reminded them to be more mindful when speaking to guests. We have noted your feedback on the guest rooms, and will look into the issues you’ve mentioned for improvement.We hope to have the opportunity to welcome you back, and look forward to creating a better experience for you on your next visit.Kind regards,