Southern Highlands hotel guide. Bespoke hotel in Southern Highlands, Scotland

"Fantastic stay at the Loch Fyne. The hotel was really clean and the facilities were well kept with stunning decor. We enjoyed the outdoor spa facility which was new and very clean. Ee brought our dog who was treated very well. Staff is really nice. We also dined at the restaurant and the dinner was a proper fine dining experience with dishes perfectly executed. Well done Chef! Among the waiters the blond slim pretty girl stood out for kindness and professionality. I did not take her name but I hope this is passed to management as her service was exceptional. "

"No cooked breakfast when I was supposed to get an English breakfast "

"Stayed overnight and had prepaid for breakfast. Went down when breakfast opened but there were many students staying and had formed a queue around the dining room. We didn't have time to wait as had to catch a particular ferry. Told receptionist when we checked out and was told "they paid too". Not impressed at customer service."

"Bed very hard and uncomfortable ,breakfast cold ( they need to invest in a new food warmer), food mediocre, bar shuts at 10pm, views amazing would only recommend staying 1 night."

"The place is nice, however, staff loudly making comments regarding a convicted..... I don't want to use the word here.....lets just say a "disgraced Financier" as the media would say. Laughing and using positive language like "celebrity p********e"..... I found it extremely disgusting. On challenging use of the language in earshot of guests the response was equally as outrageous. One staff member freely excused it, for a reason I do not want to mention on public review as it is not my place to share the reasoning they gave. The fact they thought any reason justified talking like this within earshot of guests is absolutely astounding. On reporting to proprietor I was met with a response of "OK so are you leaving then?" I then asked what his thoughts were on disgusting comments like this he said he will have to ask the staff if they actually said it. I respect the fact your first reaction is to protect staff, however, training on professionalism and standards is lacking. If you want to support staff support the correctly by providing correct training. "

"Great place to stay"

"staff friendly and helpful.Food good"

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"Had a very nice 2-night stay at Loch Long Hotel with my daughter and grandson. On arrival the reception area is very bright, modern and welcoming. The man on reception is extremely polite. After reading some really negative reviews I wasn't expecting much but was more than pleasantly surprised by how nice it actually is. We stayed in the family room, which is small but adequately eqipped with a double and single bed and bath. The room was lovely and warm,bedding was very clean and the hot water was perfect. Plenty tea/coffee and toiletries. I used the free hot tub and sauna which was fantastic. The food was superb at each meal for all three of us. Considering that this is a budget hotel with a budget price it gave excellent value for money. Entertainment in the lounge was also excellent. We will definitely return here "