Hotel Best Western di Springfield

"Very dirty and no customer service"

"We were a little concerned about the location and the property’s exterior at first, but we were pleasantly surprised by the clean, renovated room. The staff was friendly, and the complimentary breakfast was better than expected. Overall, it was a comfortable stay and a good value."

"They have a small parking lot which is a lot better than no parking lot in NY, so parking was great. The staff was friendly. The breakfast that's included is great. It feels like not a lot of hotels include breakfast anymore so this was a huge plus. The common areas were nice and clean. The room was clean. The only thing I'd put in the suggestion box is; in the bathroom of our room where the toilet paper holder is screwed on it's a little bit too far. I had to give a good stretch while sitting...