Hotel Menerima Tamu LGBT di Springfield

"This is most certainly an aged hotel. It has potential because of its location, but it is well past it's prime. Furniture is very worn and the hallways are dated. Cleanliness was just ok and I found someone else's hair in my shower. I would choose a more updated hotel next time."

"Looks are deceiving. It is not well kept like the pictures. Staff did not clean rooms thoroughly nor did they give us clean towels or make beds. We found holes in linen to include the shower curtains. The pool never opened even when we were told it would be."

"Clean room"

"I went to check in and was told by the young girl that I already checked in. Impossible since I drove 7 hours and just not got there. Then she said she has a card on file already and again I say that’s not mine. I even asked if someone else is going to be in my room and she says No. I go to my room and guess what. There are 3 bags in there. I call the girl who says I will have to come back down and talk to the supervisor then hangs up on me. I try calling back and she won’t answer. I had two...

"Staff was friendly but housekeeping needs to be more careful, I found our door was left wide open when they entered to replenished our towels while we were out and we returned to our door open. Front desk can have better communication we had to wait a while to get a room after checking and find out we were on the top floors and the elevator was out of service for the first couple of days we were there until the last day it was worked on after being told it would work by the end of our first...

"We had a fantastic stay at Holiday Inn Express Springfield. From the moment we arrived, the staff stood out as incredibly welcoming, polite, and genuinely helpful—they really made us feel at home. A sweet little touch that the kids loved was receiving M&M’s, which made the experience even more memorable for them. The rooms were excellent—super clean, modern, and clearly recently remodeled. Everything felt fresh and well maintained, which made for a very comfortable stay. The location is...

"The bed was very uncomfortable. The mattress was long overdue a replacement. "