"We stayed for five nights, and overall had a good stay.
Pluses: location is very handy, since it's next to the mall, near lots of restaurants, just off the Watterson highway, near a Trader Joe's, etc. Quiet. Some nice staff (especially the guy who checked us in with big curly hair). Breakfast is pretty decent, with rotating options. The pool area is really nice, even just to read or chill out. Lobby is nice with some amenities like books to borrow, snacks and drinks, etc. Room was cozy and clean. These pluses far outweigh the issue noted below, and I'd happily go again.
Minus: There's clearly a communication issue between the front desk staff and the cleaning staff. I was told they'd default to cleaning the room once every three days, but we should ask (and could ask earlier) to get it done. When I did, the woman at the front desk made a comment about how she didn't know if they'd do it, and didn't know how they worked, and she had no communication with them. She very much made it sound like she had no idea. She sounded frustrated, not rude, to be clear, but still, if she can't make it happen, who can? The next morning, the guy at the desk now also didn't seem confident it'd happen. It did, and they cleaned well ... but the hotel management could clearly do a better job of opening lines of communication between front desk and cleaning."
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