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"Excellent staff! The stay experience was enhanced by friendly customer service. Thank you very much!"

"The ground floor is being renovated, so reception is at The Kirkwall Hotel next door. So there is investment here. That being said, hopefully the rooms and floors are next. The existing building is shabby, though my small, single room was functional at best. 5'x10', plus a small bathroom that could do with new sink fixtures. The tight shower had hot water and good water pressure. Staff next door were very helpful and welcoming. Park nerely anywhere "there's no traffic warden"."

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"The hotel closed all food and beverage service. There was a notice on their website but no notice on Expedia. The surrounding town was largely closed too, so being without food options was not acceptable. The hotel emailed to confirm my reservation. I complained and asked for a cancellation and refund. They never answered. As the cost was prepaid, I guess I will not get my money back. Ultimately we booked into a hotel in Kirkwall. This was a shockingly bad experience. I would urge everyone to avoid this “hotel”."

"The room was great! Tea, water and hot chocolate complementary in the room. Great restaurant with a separate pub. The staff were the major highlight! "

"Friendly staff, nice pub, delicious breakfast. Clean and quiet rooms. Location near the ferry terminal."

"Wonderful warm family atmosphere, great renovated rooms, excellent breakfast. Good location with a short walk to the center of Kirkwall and convenient parking. "

"Staff were friendly and welcoming, the room was incredibly clean and so comfortable, and the restaurant was delicious! Perfect stay! "

"Welcoming, helpful, friendly and sharing. Well kept house with comfortable lodging and easily accessible with transportation. "