6/10 Cukup Baik
Yunong
Bepergian bersama teman
13 Agu 2025
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This is could be a good hotel. It is in a great location. Hotel itself is in good condition. Most of staffs are friendly. Breakfast is great. However, they are two things make me to give them an 3 star. First, our check-in process was terrible. First, the lady asked for my passport. I have been to 12 different hotels in Norway on this trip. No one ever asked me for the passport and I only had to give my name. In the US, you do need identification to check into hotel. I thought well no big deal so I gave her my passport. Then she asked for my Wife’s passport which is odd because the reservation is under my name. We gave her my wife’s passport anyway. Then she told us she could not find our reservation. We had to show her our booking on Expedia, before she was able to find our reservation. To make things worse, at 5 AM the fire alarm got triggered. I waited a little bit just in case it’s a false alarm. It kept going so we had to get dressed up and walked from 5th floor to lobby. Only then they told up it was a false alarm. I have been to many many hotels in my life ranging from five star hotel to cheap motels. Never once I had a false fire alarm in the middle of the night or front desk could not find my reservation. A very unpleasant experience.
Yunong
Menginap 1 malam pada bulan Agustus 2025