Exterior

Reviews of Radisson Blu Waterfront Hotel

4 out of 5
Radisson Blu Waterfront Hotel
Nils Ericsons Plan 4, Stockholm

Reviews

9.0

Wonderful

Rating 10 - Excellent. 860 out of 1334 reviews" "
Rating 8 - Good. 343 out of 1334 reviews" "
Rating 6 - Okay. 69 out of 1334 reviews" "
Rating 4 - Poor. 34 out of 1334 reviews" "
Rating 2 - Terrible. 28 out of 1334 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, kindly sent up some chocolates to mark my birthday, excellent breakfast buffet. Staff always happy to help when needed.
Stayed 4 nights in May 2024

4/10 Poor

Clyde

Travelled with family
Powdered eggs. Small room with no drawers.
Stayed 2 nights in May 2024

10/10 Excellent

Stanley, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent conference hotel that also works well for other travelers. Modern rooms, well designed and furnished.
Stayed 3 nights in May 2024

10/10 Excellent

Christopher Soepah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very contemporary, clean, definitely hotel of choice. Moving over from Hilton
Stayed 2 nights in May 2024
Response from Cassandra on 11 May 2024
Dear Christopher,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cassandra on 11 May 2024
Dear Juliet,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

James

Stayed 2 nights in Apr 2024
Response from Cassandra on 11 May 2024
Dear James,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Isa on 1 Apr 2024
Dear Ross. Thank you for your feedback and for taking the time to leave a review. We are happy to hear that you had a good stay with us and we hope to welcome you back to our hotel in the near future. Best regards, Isa, Front Office

10/10 Excellent

Yvonne

Stayed 2 nights in Mar 2024
Response from Cassandra on 29 Apr 2024
Dear Yvonne,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Zara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and restaurant food surprising good in fact excellent.
Stayed 2 nights in Mar 2024
Response from Andrej on 20 Mar 2024
Dear Zara,First of all we would like to thank you for staying with us! We also thank you for your great rating and lovely comment! We hope we will get the chance to see you again some time in the near future. Take care and we wish you all the best.Best Regards,AndrejFront Desk

10/10 Excellent

Rungruedee

Stayed 4 nights in Feb 2024
Response from Isa on 1 Apr 2024
Dear Rungruedee. Thank you for your feedback and for taking the time to leave a review. We are happy to hear that you had a good stay with us and we hope to welcome you back to our hotel in the near future. Best regards, Isa, Front Office

10/10 Excellent

Wayne

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ängla on 11 Mar 2024
Dear WayneThank you for your valuable feedback! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon for another enjoyable experience. If you have any further comments or suggestions, please feel free to let us know.Best regardsÄngla Front desk

10/10 Excellent

Patricia

Stayed 2 nights in Mar 2024
Response from Isa on 1 Apr 2024
Dear Patricia. Thank you so much for choosing the Radisson Blu Waterfront Hotel for your recent visit to Stockholm. We are extremely grateful that you took the time to leave a review and are also happy to hear that you enjoyed your visit! Best regards, Isa, Front Office

6/10 Okay

monica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Check in was horrible. The service was average to poor. Location is great.
Stayed 2 nights in Feb 2024
Response from Isa on 13 Mar 2024
Dear Monica. We would like to express our sincere apologies for the dissatisfaction you experienced during your stay with the service of our colleagues. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. If we can do anything else for you, do not hesitate to contact us! Best regards, Isa, Front Office

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Isa on 12 Feb 2024
Dear Greg. Thank you for your feedback and for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us and we hope to welcome you back to our hotel in the near future. Best regards, Isa, Front Office

10/10 Excellent

GRAISDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Isa on 5 Feb 2024
Dear Graisdon. Thank you for your feedback and for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us and we hope to welcome you back to our hotel in the near future. Best regards, Isa, Front Office

10/10 Excellent

Mazen, Amman

Business traveller
Liked: Cleanliness, staff & service
Location is great, and the roooms were spacious
Stayed 1 night in Jan 2024
Response from Isa on 7 Feb 2024
Dear Mazen. Thank you for your feedback and your kind words. We are happy to hear that you had a good stay with us and appreciated our convenient location and rooms. We hope to welcome you back to our hotel in the near future. Best regards, Isa, Front Office

8/10 Good

James, Huddleston

Stayed 1 night in Jan 2024
Response from Front Desk on 23 Mar 2024
Dear James, Thank you for the message! We are happy to read that you enjoyed your stay with us and that you found the hotel excellent. We hope to welcome you in the nearest future! Best regards, Front Desk

10/10 Excellent

Atay

Stayed 2 nights in Jan 2024
Response from Isa on 5 Feb 2024
Dear Atay. Thank you for your feedback and for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us and we hope to welcome you back to our hotel in the near future. Best regards, Isa, Front Office

6/10 Okay

Leo

Stayed 6 nights in Jan 2024
Response from Isa on 7 Feb 2024
Hej Leo. Tack för att du tog dig tid att lämna ett omdöme på din senaste vistelse hos oss på Waterfront. Om du har några förslag på förbättringsmöjligheter är vi tacksamma över att ta emot dem. Skulle du ha några ytterligare frågor eller funderingar finns vi alltid här för att hjälpa till. Med vänliga hälsningar, Isa, Receptionen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Convenient location. Well sized room. Clean. Polite staff. Comfortable bed.
Stayed 5 nights in Jan 2024
Response from Isa on 5 Feb 2024
Dear Guest. Thank you for your feedback and your kind words. We are happy to hear that you had a good stay with us and we hope to welcome you back to our hotel in the near future. Best regards, Isa, Front Office

6/10 Okay

Wacharee

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel. Reception staff could be better …
While the room was nice, clean and comfortable, the woman who checked us in was so unpleasant it set an unfortunate tone to the rest of our stay and our overall experience. We’d arrived around 11pm after a 6hr train ride. We were tired, but to be met with someone so impatient and unfriendly was disappointing. After she gave us our room keys, my husband said "Thank you". No reply. No " Have a nice stay, night, etc "
Stayed 2 nights in Jan 2024
Response from Isa on 7 Feb 2024
Dear Wacharee. We would like to thank you for taking the time to leave a review. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for the dissatisfaction you experienced during your stay. We want all our guests to feel welcome and appreciated, therefore we are terribly sorry for this interaction. We will make sure to go over our routines with our colleagues to make sure this does not happen again. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. Please do not hesitate to reach out if there is anything else I may help you with. We hope to have the chance to welcome you back to our hotel soon to show our improvement. Best regards, Isa, Front Office

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff is amazing!!! Breakfast was superb!!!!
Stayed 3 nights in Dec 2023
Response from Cassandra on 1 Feb 2024
Dear Andre,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Timothy Robert

Stayed 3 nights in Dec 2023
Response from Isa on 5 Feb 2024
Dear Timothy. Thank you for your feedback and for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Best regards, Isa, Front Office

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Dec 2023
Response from Cassandra on 2 Jan 2024
Dear Santiago,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location could walk everywhere. Got train
Stayed 3 nights in Dec 2023
Response from Cassandra on 21 Dec 2023
Dear Alison,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cassandra on 21 Dec 2023
Dear Janet,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Mikael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Cassandra on 21 Dec 2023
Dear Mikael,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Richard

Stayed 5 nights in Nov 2023
Response from Cassandra on 2 Jan 2024
Dear Richard,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Stefan on 12 Dec 2023
Hi Christoper,We appreciate you taking the time to rate your recent stay with us, and for awarding us an 8/10. Your feedback is important to us, even if no specific comment was provided.Best regards,Team Waterfront

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and in such a convenient location, friendly staff and super clean I will definitely come back next year!
Stayed 2 nights in Dec 2023
Response from Stefan on 12 Dec 2023
Hi SimonThank you for sharing your fantastic 5/5 review! We're thrilled to hear that you had a great experience at our hotel and found our location convenient.It's heartening to know that you appreciated our friendly staff and the cleanliness of our facilities. We look forward to welcoming you back next year for another wonderful stay. If there's anything specific you'd like us to prepare for your return, please feel free to let us know.Safe travels until then, and we can't wait to host you again at Radisson Blu Waterfront Hotel Stockholm!Best regards,Team Waterfront

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location and great views from the room.
Stayed 2 nights in Nov 2023
Response from Stefan - FOSM on 3 Dec 2023
Hi Allan,Thank you for taking the time to share your wonderful 5/5 review! We're thrilled that you found our location to be really good and that the views from the hotel were a highlight of your stay.Our team works hard to ensure that our guests not only enjoy the comfort of our accommodations but also benefit from the surrounding area's beauty. It's fantastic to hear that the location and views added to the overall enjoyment of your visit.If there are specific viewpoints or areas you found particularly captivating, we'd love to hear more about your experience. Your feedback is invaluable and helps us continue to provide exceptional stays for our guests.We appreciate your choice in staying at Radisson Blu Waterfront Stockholm and look forward to welcoming you back for another memorable stay.Best regards,Team Waterfront

6/10 Okay

Ken

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Brutal Beds
Stayed 2 nights in Nov 2023
Response from Stefan on 18 Nov 2023
Hi Ken,Thank you for taking the time to complete our survey.I am sad to hear that you are unsatisfied with the quality of our beds.Am I interpreting correct that you find the beds too hard?I will send this review to our Managers for them to take this into consideration.I hope you had an otherwise great stay and wish you a lovely weekend.Best regards,Stefan - Front Office

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Madeleine on 17 Nov 2023
Dear Ricky, thank you so much for your review. We are delighted to hear you had a positive experience. We would love to welcome you back in the near future. Warm regards, Madeleine

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful central spot
Excellent, friendly, convenient, ... [Slight ding because safe didn't work, and bed was a bit hard for our linking, but...] GREAT!
Stayed 2 nights in Nov 2023
Response from Madeleine on 17 Nov 2023
Dear John, thank you for taking the time to review your stay. We are elated to hear you had a positive experience with us despite the safe not working, something we are truly sorry for. We will investigate the safe and make repairs ASAP. We hope to welcome you back in the near future. Warm regards, Madeleine

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and room service excellent breakfast exceptional. Excellent l9cation to visit Stockholm museums waterfront restaurants and Old Town .
Stayed 2 nights in Nov 2023
Response from Hafsa on 13 Nov 2023
Dear David, Thank you on your feedback on the room and room service! We are glad that you found the breakfast excellent and exceptional. We hope to see you in the near future. Please do not hesitate to contact us in case of any further questions.

10/10 Excellent

Adel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stockholm
Stayed 3 nights in Oct 2023
Response from Cassandra on 24 Oct 2023
Dear Adel,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

8/10 Good

Brian

Stayed 4 nights in Sep 2023
Response from front Desk on 18 Oct 2023
Dear Biran, Thank you for your feedback! We are glad that you enjoyed your stay and are wishing you a nice day!Best regards,

10/10 Excellent

ALON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Cassandra on 30 Sep 2023
Dear Alon,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Elizabeth

Stayed 3 nights in Sep 2023
Response from Cassandra on 30 Sep 2023
Dear Elizabeth,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Urban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, great stay as always.
Stayed 2 nights in Sep 2023
Response from Adam on 25 Sep 2023
Dear Urban,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future, it is always a treat to have you at our hotel.Kind regards,Adam Front desk

4/10 Poor

Lucy P

They gave us only 1 small lotion for 4 days even if I asked for more. And tissue paper was not replenished.
Stayed 4 nights in Sep 2023
Response from Adam on 25 Sep 2023
Dear Lucy,Thank you for taking the time to complete a review of your stay with us. We apologize for the inconvenience that appeared during your stay and the appropriate departements will be informed on the issue. Best Wishes, Adam Front Desk

10/10 Excellent

Merlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Adam on 25 Sep 2023
Dear Merlin,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards, Adam Front desk

10/10 Excellent

Donald

Stayed 1 night in Sep 2023
Response from Front Desk on 11 Oct 2023
Dear Donald, Thank you for your feedback!We are glad that you enjoyed your stay with us. Please do not hesitate to contact us in case of any further questions. Best regards,

10/10 Excellent

Glen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cassandra on 21 Sep 2023
Dear Glen,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Margaret

Travelled with family
Liked: Amenities
Staff were friendly and helpful. Rooms were clean and tidy. Breakfast was amazing, something for every taste
Stayed 4 nights in Sep 2023
Response from Cassandra on 21 Sep 2023
Dear Margaret,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it, highlighting our staff, the rooms as well as the selection for breakfast.We hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

GianPaolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cassandra on 28 Oct 2023
Dear GianPaolo,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

8/10 Good

Sultan

Liked: Cleanliness, staff & service
Perfect
Stayed 1 night in Sep 2023
Response from Cassandra on 7 Sep 2023
Dear Sultan,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

8/10 Good

JOE, SAN JUAN

Stayed 4 nights in Aug 2023
Response from Adam on 25 Sep 2023
Dear Joe ,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future. Kind regards, Adam Front desk

10/10 Excellent

NAHIED

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location , next to central station , shopping mall , tram ride
Stayed 2 nights in Aug 2023
Response from Abel on 3 Sep 2023
Dear Nahied,Thank you for your review. We're delighted to read that you enjoyed your stay with us and would love to welcome you back to Stockholm in the near future.Sincerely,Front desk

8/10 Good

neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from premier rooms
Stayed 5 nights in Aug 2023
Response from Front Desk on 18 Aug 2023
Dear Neil, Thank you for your message! We are glad that you enjoyed your stay with us. Please do not hesitate to contact us in case of any further questions.