Sugar Hill hotel guide. Hilton Hotels hotel in Sugar Hill, Buford

"The room was ok. The bathroom made such loud noises coming from the Air-unit when we turned on the lights in the bathroom. We had to keep the light off during the entire stay because the loud noises were so disturbing, that it would have been impossible to sleep hearing that noise throughout the day or all night. The front desk receptionist was unfriendly and unwelcoming. On arrival the front desk, Receptionist had a conflict about us being checked-In early, but eventually it was resolved, but the experience made our first impressions very unpleasant. We couldn't wait to leave the next morning. When you work the front desk, this is a customer service position. If the front desk Representative doesn't want to work with the public, then they should not take the job. We won't be returning."

"I was on the 6th floor and my daughter left a little nachos in a closed container. When we got back, ants were on the bed,in my open suitcase,and on the dresser. We were exhausted, but had to pack everything up and move to a different room. They did give me a credit and the room was better. Just did not expect this especially on the 6th floor."

"Pretty much run down but we were able to sleep before heading on down the road Was small rooms and hard bed. No fridge. No microwave. But I would do it again just for the rest. "

"Keep bar open longer and have finger food available"

"Staff attitudes were unprofessional."

"The staff was AWESOME when we checked out. At check in, the gentleman kept trying to run a deposit on my card that had already taken out. It took me to have to get my husband for him to stop trying to get me to swipe my card a 3rd and 4th time."

"Great drinks at bar. The valet attendants were courteous and professional. Rooms could do with a little upgrade."

"The hotel was very clean and the staff was friendly and prompt to help. Tyron was exceptionally very helpful."

"Staff when I checked in didn't speak loud enough to hear and mumbled. Didn't help that English was a second language. Put me in a room on the third floor, no towels in the room anywhere. Went back to the front desk to ask for towels and he mumbled something again. About an hour later, cleaning staff gave me more towels that I could use. Next morning I went to the car and came back - the room key didn't work. Had to go to the front office again to get it reset with the excuse "Sometimes it does that." Would stay there again."