"We booked this hotel to attend business meetings and a formal dinner. We arrived around 4:00 p.m. needing to get ready, but our room was not ready while other guests were being checked in. There were also unexpected fees, including parking charges and credit card holds for incidentals. Self-parking was not realistically available because there were not enough spaces.
The most serious issue happened overnight. This is advertised as a non-smoking hotel, but around 2:30 a.m. our room filled with a suffocating smoke-like odor. Because of medical concerns, we needed a clean, safe environment. We immediately contacted the front desk, placed towels under the door, but the smell kept getting worse. At about 3:20 a.m., we were finally moved to another room.
After little to no sleep, we were still charged for the full night. The general manager said the hotel “cannot control its guests” and was not accommodating. He also acknowledged that after his employee informed him of the situation, he did not get any sleep either, and that the affected rooms would not be available for guests for some time. That confirms this was not a minor inconvenience.
As someone who has stayed at hundreds of Hiltons around the world, this was one of my most disappointing experiences. I expected much better from Hilton and would not recommend this location.
"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
