Sumatra hotel guide. OYO Rooms hotel in Sumatra, Indonesia

"The pool was great and the hotel staff were excellent. They were so helpful in every area. The rooms are comfortable and the bed was really good. "

"I got chewed up by bed bugs!! I have videos and pictures of the bed bugs and pictures of the bites. They are extremely itchy. I showed them before I left. I will not pay for that night stay. Refund has been requested but Expedia tried calling them and they did not answer. It has been escalated to the Expedia manager. "

"Very nice and clean"

"Clean room, good staff "

"Air conditioning not satisfactory, room not serviced and had to ask for servicing. Staff are very nice. The pool is dirty and needs upgrading as does the entire hotel, very run down. I’m sure it was classy when first built but those days are in the distant past. Central location. Television not working properly. No SMART TV. Bidet broken and non existent, toilet seat broken."

"Little ants in the room, and one dirty towel, but the staff is very kind, clean and have high standards. Highly recommend this place."

"Friendly and helpful staff."

"Foreign traveller one night. Front office manager tried to overcharge me for laundry. I ended up just leaving my clothes there. Front office manager tried to overcharge me for breakfast. I ended up just telling him to skip it. Front office manager tried to overcharge me for airport shuttle bus. I just ended up just taking Gojek. When writer brought this up to front office manager he demanded the prices he wanted, argued in length with writer in the front lobby of the hotel in front of other patrons and his staff. Awful, stressful experience, will not be staying there again."

"Lovely staff, very courteous and helpful"