Sun City West hotel guide. Drury Inn & Suites hotel in Sun City West, Phoenix

"We were surprised management was not able to maintain this properly, aside from leaking water in the bathroom that we supposed to stay and water coming from the top floor it is very unsafe. If your trying to check in here with family and kids, think twice. Safety is the key, you judge for yourself if you want to take the risk. Didn't proceed due to safety reasons, management not willing to reverse payments for refund and refuse accountability. Show proof of videos. Check location before you book, online photos are too good to be true. "

"The staff and parking is good"

"This is a great hotel. All of the staff members were friendly and helpful. The breakfast was the best we’ve had from a hotel AND they had a nice evening meal as well"

"Breakfast was pretty good. Beds not so much. Horrified with horrible heavy mechanism meant to keep room's door closed at all cost: a small child or frail adult could get hurt by this monster set-up. Not even a door stop available to keep door open to get luggage cart in/out without massive effort. "

"It was awesome. Very clean and super noce"

"The hotel itself is great, it is a contemporary well maintained space, that stands apart from alternative hotels in the Happy Valley area. (I travel to the area 2-3X per month and speak from extensive experience. Sadly the staff does not come close to matching the property. The front desk staff completely lacks genuine authenticity, while the restaurant & bar staff are worse - they treat customer (not just me) like an incovenient annoyance. I've watched guests wait forever to be served, or to get their bills. Absolutely horrible. This hotel will never be more than 1 star until they fix staffing."

"Not to far into traffic"

"The room was disgusting cigarette stains on bathroom sink and the counter. There was only 1 towel, no utensils no cook wear like most extended stays provide also i asked for wheelchair accessable they gave me the 2nd floor i would understand if there had been an elevator also theree was trash all down the stairwell where you could tell that's where people were taking their trash because there was no garbage bins to throw your trash out. It was extremely ghetto I felt like i was Compton CA ooo they didn't even have a blanket for the bed only sheets microwave was dirty i think our room was half way clean it was disgusting by far the worse hotel/ motel. If you are thinking of going on a family vacation this place is not kid friendly i wouldn't recommend this place to no one. "

"The bathroom towels look old and not properly washed "