Outdoor pool, pool umbrellas, pool loungers
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Reviews of The Star Grand Hotel and Residences Sydney

5 out of 5
The Star Grand Hotel and Residences Sydney
80 Pyrmont Street, Pyrmont, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 672 out of 1001 reviews" "
Rating 8 - Good. 170 out of 1001 reviews" "
Rating 6 - Okay. 80 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good
Stayed 1 night in May 2024

2/10 Terrible

Daveen

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Bad service, charged twice by hotel, very noisy throughout the night as we were positioned near the lifts. Not great for business travellers.
Stayed 3 nights in May 2024

10/10 Excellent

N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed all the activities available at the hotel, the buffet is great and it was within walking distance to what we needed to do.
Stayed 1 night in May 2024

6/10 Okay

Chuan Hock

Poor management of front office
Stayed 4 nights in May 2024

10/10 Excellent

Eun hye

Liked: Cleanliness, staff & service, property conditions & facilities
so nice
Stayed 1 night in May 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, amenities
Exceptional
Stayed 1 night in May 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ruwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at the Star and we loved the convenience of having so many different options on where to eat and drink.
Stayed 3 nights in May 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a few times and it’s always good. We were given a room this time with a broken blind and they switched us rooms straight away with no hassle. The only thing I noticed was the standard of housekeeping. The rooms seem like they were rushed through with not enough towels, beds made sloppy and not restocking bathroom supplies adequately. Is saying that though we called for more towels and supplies and they were bought up with no hassle and very quick.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sanjeev

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024

8/10 Good

Samantha

H
Stayed 4 nights in Apr 2024

8/10 Good

LARRY

Travelled with partner
Nice property. Good location.
Stayed 4 nights in Apr 2024

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and the food options were great
Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Stayed 2 nights in Mar 2024

10/10 Excellent

Kylie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the front desk was amazing. Room upgrade was exceptional. Overall, it was an amazing, luxurious experience! Thank you so much

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
y
Stayed 1 night in Mar 2024
Response from Georges Matar , Assistant Front Office Manager on 16 Mar 2024
Dear PeterThank you for choosing to stay with us here at The Star Grand Hotel and Residences.Thank you for providing your helpful feedback, we will make sure that your feedback will be passed to the team. It is wonderful to hear you enjoyed your experience at The Star Grand and we very much look forward to welcoming you back again soon.

10/10 Excellent

Hollie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best stay for our 10 year anniversary. Merry made check in a breeze and even gave us a very generous room upgrade which made the night even more special. Thank you Merry & the team at the Star for giving two very tired parents a night to remember!
Stayed 1 night in Mar 2024
Response from Georges Matar , Assistant Front Office Manager on 16 Mar 2024
Dear Hollie,Thank you for choosing to stay with us here at The Star Grand Hotel and Residences.Thank you for providing your helpful feedback, we will make sure that your feedback will be passed to the team. It is wonderful to hear you enjoyed your experience at The Star Grand and we very much look forward to welcoming you back again soon.

10/10 Excellent

nathan

Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and lovely spacious rooms.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Georges Matar , Assistant Front Office Manager on 16 Mar 2024
Dear John,Thank you for taking the time and provide a 5-star review.We are delighted to hear about your wonderful experience with us and appreciate your team recognition for their hard work. Your feedback will be pass to the team.Looking forward to seeing you in the near future

4/10 Poor

Adam

Disliked: Staff & service, property conditions & facilities
The staff were rude and constantly visited room early on a sat night.
Stayed 1 night in Feb 2024

6/10 Okay

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely but our inability to get a decent meal, something other than burgers or food court style food, in a highly rated hotel at 9.30pm was disappointing and necessitated us catching a taxi to Chinatown for a meal.
Stayed 1 night in Feb 2024

10/10 Excellent

Slav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that we were upgraded as it was my birthday. Only thing if i was knit picking was that the AC took a little while to star working properly. Otherwise a fantastic stay
Stayed 1 night in Feb 2024

6/10 Okay

Benjamin

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large comfy beds ensure a great night sleep! Service staff are brilliant and attentive to guests needs.
Stayed 5 nights in Feb 2024

10/10 Excellent

Brendan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epic!
Epic location and hotel! Suite was amazing!
Room view
Stayed 1 night in Feb 2024

6/10 Okay

amanda

Travelled with group
Liked: Cleanliness, staff & service
Hotel was average. Shower head broke during our stay and they did attend to it swiftly.
Stayed 4 nights in Feb 2024

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in staff amazing great fantastic harbour view great weekend
Stayed 2 nights in Feb 2024

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

darrin

Liked: Amenities
Best upgrade Fantastic room
Stayed 1 night in Feb 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Chloe

Stayed 5 nights in Jan 2024

6/10 Okay

Matthew

Stayed 1 night in Jan 2024

10/10 Excellent

Shanene

Stayed 1 night in Jan 2024

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Property was amazing
Stayed 1 night in Jan 2024

10/10 Excellent

Belinda

Stayed 1 night in Jan 2024

6/10 Okay

Orianna

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My grandson's wish to stay at a hotel "like Kevin in the Home Alone movie" was more than fulfilled with our stay. It was fantastic. In his words " The auto opening lid on the toilet, auto flushing, big pool, big tv, big bed, yummy brekky & friendly people(staff) were much better than the movie. Myself, it was the best stay I have ever experienced & Beautiful Memories with my grandson I will always remember. We would both really recommend "The Star".
Stayed 1 night in Jan 2024

8/10 Good

Sul King

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good
Overall experience is good. The hotel is a bit old. Time for maintenance.
Stayed 1 night in Jan 2024

10/10 Excellent

Min

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really good experience with the star.
Stayed 4 nights in Jan 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chenchira

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jan 2024

4/10 Poor

Rebecca

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

No hot tube
Stayed 1 night in Jan 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the spa and bed
Stayed 1 night in Jan 2024

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024