Dear SamanthaThank you for taking the time to share your feedback. I am sorry to see we fell short of the mark.Please tell us more about your stayThank you again,Luke GibbsGeneral Manager

Dear BarbaraThank you, we would certainly love to welcome you back againKind regards,Luke GibbsGeneral Manager

Dear DebThank you so much for the lovely feedback. I am sorry to see the impact of a lack of a restaurant on your stay. We certainly try to advertise as clearly as possible. We also provide our guests with a list of our favorite restaurants and cafe's and the associated discounts we have at them.Thank you again for sharing and we look forward to welcoming you back to beautiful Manly Beach,Luke GibbsGeneral Manager

Dear HarumiThank you for taking the time to share your feedback. I appreciate the overall positive review, however naturally I am sad to see we fell short of the mark.Please tell me more about your stay so I can investigate accordinglyThank you again,Luke GibbsGeneral Manager

Hi Adam,Thank you so much for sharing the feedback. I do apology for the issue. We will issue a refund as soon as possible Kind regards,Julie - Sebel Manly

Hi Angela,Thank you for your lovely feedback! Since our rebranding for front tower last year, we now run a dual hotel for both hotels, which is why our reception is still in Peppers. I understand it is unusual, however, we do have plans in place to add a reception in Sebel sometime in the future.Thank you again for taking the time out to share your feedback and we look forward to accommodating you again in the future!Kind regards,Kristina AinuuAssistant ManagerThe Sebel Manly Beach

Dear Megan,Thank you very much for the lovely feedback. I hope to see you soon for another great stay with us.Kind regards.DavideAssistant manager

Dear SvetlanaThank you for the absolutely incredible feedback, we are so thrilled you enjoyed your stay with us. Thank you also for recognizing Giulia. She is certainly awesome to work with and I will be sure to celebrate this with her.Thank youLuke GibbsGeneral Manager

Dear JamieThank you so much for the incredible feedback, we are so glad you enjoyed your stay with us and we cannot wait to welcome you back again soon.Kind regards,Luke GibbsGeneral Manager

Hi Trudi,Thanks you so much for the amazing feedback. I hope to see you again in the futureKind regards,Julie Sebel Manly Beach Team

Hi Marci,Wow! Thank you so much for your amazing feedback. I'm glad you enjoyed your stay with us and enjoyed your experience in Manly.I will definitely be sharing your feedback with our team as they have worked hard during this peak season.We hope to accommodate you again in the future!Kind regards,KristinaAssistant ManagerSebel Manly Beach

Dear Leslie,Thank you very much for the positive feedback. I hope to see you soon for another stay with us.Kind regards.DavideAssistant manager

Dear CarmenThank you for the absolutely incredible feedback. We are so glad you enjoyed a sense of community with us, that is all we aim to achieve.We look forward to welcoming you back again soon.Luke GibbsGeneral Manager

Dear CarlaThank you for the lovely feedback. We are so glad you enjoyed your stay with us, thank you also for the mention of the team.We look forward to welcoming you back again soon,Luke GibbsGeneral Manager

Dear GraemeThank you for taking the time to share your lovely feedback. We cannot wait to welcome you back to beautiful Manly BeachKind regards,Luke GibbsGeneral Manager

Dear BrendaThank you for the absolutely incredible feedback. We are so glad you enjoyed your stay with us. There is certainly something special about our location. I am sorry about the AC Issue you faced. Our maintenance team are currently working to resolve the issue.Thank you again and we cannot wait to welcome you back to beautiful Manly BeachLuke GibbsGeneral Manager

Dear BrandonThank you for the lovely feedback, we cannot wait to welcome you back to beautiful Manly BeachKind regards,Luke GibbsGeneral Manager

Dear PaulineThank you for the absolutely incredible feedback. We too adore those partial view rooms, there is something magical about watching the world go by from a short distance, with waves crashing in the background.We look forward to welcoming you back to beautiful Manly Beach again soon,Luke GibbsGeneral Manager

Dear BenThank you for sharing your feedback, I am sorry to see we fell short of the mark and would appreciate hearing more on how we can make it betterThank you again for helping us to perform at our bestLuke GibbsGeneral Manager

Dear ColinThank you for taking the time to share your feedback. We certainly try to be as transparent as possible in relation to the view, including the room title stating Partial Ocean View in order to not diminish any expectations. I am sorry to see that you feel this was not communicated well, we will take this feedback as intended, an opportunity to review how we can make it better for our future guests.Thank you again for sharing and helping us to perform at our best,Luke GibbsGeneral Manager

Dear AndrewThank you for taking the time to leave a rating, please let us know why we fell short of the mark when possible.Kind regardsLuke GibbsGeneral Manager

Dear MargaretThank you for sharing your absolutely incredible feedback. It is always a pleasure to share this with our team.We love our location and that our guests truly get to experience local.We cannot wait to welcome you back again soon,Luke GibbsGeneral Manager

Dear Syamak,Thank you very much for your feedback. Is there anything in particular you did not like about your stay with us? If you want you can send me an e-mail and I will follow up with the team.Kind regards.DavideAssistant manager

Dear ElizabethThank you for taking the time to share your lovely feedback, we cannot wait to welcome you back to beautiful Manly BeachKind regards,Luke Gibbs

Dear IsobelleThank you for the absolutely incredible feedback. we are so glad you enjoyed your stay with us, Our maintenance team will take the time to look at the heated pool to resolve this problem nowThank you again for sharing,Luke GibbsGeneral Manager

Dear MarkThank you for taking the time to share your feedback. I appreciate the kind comments regarding staff, comfort and amenities. Please be sure to reach out to our team prior to your next stay to request a High Floor and enjoy more of a view of the district of Manly, or perhaps upgrade through to an Ocean ViewThank you again for sharingLuke GibbsGeneral Manager

Dear FahadFirstly I would like to thank you for taking the time to share your feedback. I am sorry to see of the concerns you have raised. I am aware the team at the time noted the Air-Conditioning was working, however being one of the highest recorded Humidity Day in Sydney, we did face some challenges. The Following morning we offered both our maintenance team to check the room to ensure everything was working properly, as well as a room move.I also note that you were provided a microwave as soon as it was requested on the first night. We also ran a speed test on the Wi-Fi in your room for over 24 hours after your departure. The Average speed came back as 48Mbps peaking at 92 when we offer a complimentary capacity of 100Mbps. I appreciate this is slow in comparison to 5G and by the end of January we will have an increased capacity of 1Gb complimentary for our members and guests.Thank you again for helping us to perform at our best,Luke GibbsGeneral Manager

Dear AlisonFirstly I would like to thank you for taking the time to share your feedback. I am sorry to see we fell so short of the mark.Whilst we try to be as transparent as possible in relation to the room, furnishings and that The Sebel is located in a separate tower to Peppers, it appears there is a concern with the distribution information on Hotels.com. Regardless of that, the biggest concern raised is that of cleanliness which is certainly unacceptable for this property. As you can see this is not regular for us. Our Housekeeping Manager sends her deepest apologies for the lack of care taken when servicing your room. Please rest assured your feedback has been addressed with the staff members required and allowed the Housekeeping team to amend their on-boarding plan for quick-corrective action to ensure this does not happen again.Thank you again for helping us to perform at our best,Luke GibbsGeneral Manager

Dear RichardThank you for taking the time to share your overall lovely feedback. We do try to be as transparent as possible in relation to the rooms and we are currently working through a refurbishment plan which we cannot wait to share once it becomes finalisedThank you again for helping us to perform at our best,Luke GibbsGeneral Manager

Dear JohnThank you for taking the time to share, we certainly love our location and appreciate your acknowledgement of our outside area beside the pool.We cannot wait to welcome you back again in the futureKind regards,Luke GibbsGeneral Manager

Dear Luke,Thank you very much for the amazing feedback. I hope to see you soon for another great stay with us.Kind regards.DavideAssistant manager

Dear ThomasThank you for taking the time to share the absolutely incredible feedback. I am so glad you enjoyed your stay with us and I cannot wait to welcome you back to beautiful Manly BeachKind regardsLuke GibbsGeneral Manager

Dear SimonThank you for taking the time to share your incredible feedback. We cannot wait to welcome you back to beautiful Manly Beach.Kind regards,Luke GibbsGeneral Manager

Dear MargaretThank you for taking the time to share your overall lovely feedback. I am sorry to see the feedback regarding the bathroom, but I do appreciate the cleanliness comments.Thank you again for sharing and helping us to perform at our best,Luke GibbsGeneral Manager

Dear GaryThank you for taking the time to share your feedback. I am sorry to see the impact of the non-related council works detracted from your stay so much. Whilst the required works and time is most regrettable, we also tried to notify all guests as we were notified with an opportunity to contact our team at reception so we could assist to arrange anything to make the stay more comfortable. May I please enquire if you contacted our reception team during your stay?Thank you again for helping us to perform at our bestLuke GibbsGeneral ManagerThe Sebel Manly Beach

Dear MarkThank you for taking the time to share your overall lovely feedback, particularly highlighting the team. I am sorry to see we fell short of the mark, but I always appreciate the opportunity to improveThank you again,Luke GibbsGeneral Manager

Dear SalvatoreThank you for taking the time to share your feedback. Whilst not bad, this also denotes not good. Please feel free to reach out to be to further share details from your stay as we always appreciate an opportunity to improve.Kind regardsLuke GibbsGeneral Manager

Dear JosephineThank you for taking the time to share your overall incredible feedback. I understand and appreciate the comments in regards to the bathroom condition, Unfortunately these are privately owned units and it can present challenges for us to change anything without owner approval, however I am most happy to present your feedback to the owners so I can present a proposal for change.Thank you again and we look forward to welcoming you back to Beautiful Manly BeachKind regardsLuke GibbsGeneral Manager

Thank you for sharing your absolutely incredible feedback, we are so fortunate with our location and we also love that you enjoyed your stay with usWe look forward to welcoming you back again soonKind regards,Luke GibbsGeneral ManagerThe Sebel Manly Beach

Dear PhillipThank you for taking the time to share your overall lovely feedback, I am sorry to see we feel short of the mark. I always appreciate an opportunity to improve, so if there is further feedback you wish to provide, please do not hesitate to reach outThank you againLuke GibbsGeneral ManagerThe Sebel Manly Beach

Dear KimThank you for taking the time to share your feedback. Whilst we are glad it was overall lovely, I am sorry to see we fell short of the mark. We would certainly appreciate more feedback in order to improve.Thank you again,Luke GibbsGeneral ManagerThe Sebel Manly Beach

Dear SallyThank you for taking the time to share your overall lovely feedback, I am sorry to see we feel short of the mark. I always appreciate an opportunity to improve, so if there is further feedback you wish to provide, please do not hesitate to reach outThank you againLuke GibbsGeneral ManagerThe Sebel Manly Beach

Dear SeanThank you for taking the time to share your overall lovely feedback. We couldnt agree more, there is nothing more relaxing than the sound of surf to wake up to.Thank you againLuke GibbsGeneral ManagerThe Sebel Manly Beach

Dear JemimaThank you for taking the time to share your overall lovely feedback. I am sorry to see that a lack of Minibar options has impacted your stay in such a way. We do try to be as transparent as possible in our advertising, however your feedback is well notedThank you again for helping us to perform at our best.Kind regards,Luke GibbsGeneral ManagerThe Sebel Manly Beach

Dear AngusThank you for taking the time to share your overall lovely feedback. I am sorry to see we fell short of the mark and would always welcome further feedback to see where we can improve.Thank you again for sharing,Luke GibbsGeneral ManagerThe Sebel Manly Beach

Dear BradleyExcuse us whilst we pick ourselves up off the floor from your review. Thank you for the absolutely incredible feedback. I always enjoy recognising our team and acknowledging their incredible effort, they are a great group of people to work this.Thank you again for sharing and we cannot wait to welcome you back to beautiful Manly BeachKind regards,Luke GibbsGeneral ManagerThe Sebel Manly Beach

Dear RobynThank you for taking the time to share your feedback. I am sorry to see the lack of bottled water has had such a negative impact on your stay. Whilst we are working on a new solution, all water coming into the building is potable. We cannot wait to unveil our new water offering by the end of this Month for our Members and Guests. I am also sorry about the bedside lamps. this has been noted with our maintenance team to repairThank you again for helping us to perform at our bestKind regards,Luke GibbsGeneral ManagerThe Sebel Manly Beach

Dear LawrenceThank you for the overall lovely feedback. We cannot wait to welcome you back to beautiful Manly BeachKind regards,Luke GibbsGeneral ManagerThe Sebel Manly Beach

Dear KimI am just picking myself up off the floor from your amazing review! Thank you for taking the time to share your incredible feedback and thank you also for celebrating your Husbands Birthday with us (a belated Happy Birthday from me also). Thank you again and we cannot wait to welcome you back to beautiful Manly BeachKind regards,Luke GibbsHotel ManagerThe Sebel Manly Beach

Dear ClaudioThank you for the absolutely incredible feedback!We are certainly glad you enjoyed your stay with us and we cannot wait to welcome you back to beautiful Manly BeachKind regardsLuke GibbsHotel ManagerThe Sebel Manly Beach