尊敬的貴賓您好，非常感謝您抽空寫下評論並提供寶貴建議。我們對於您在入住期間遇到的熱水供應問題感到非常抱歉。櫃台人員已於您反映當下立即向相關部門通報此情況，並在2024年3月1日完成相應改進工程。除了更換供應設備的廠商，還安裝了全新的熱水系統，以確保類似問題不再發生。再次感謝您的反饋，您的意見對我們來說至關重要。我們期待著您的再次光臨，讓我們有機會為您提供更加完美的住宿體驗。如果您有任何其他需求或疑問，請隨時與我們聯繫。祝您一切順利，再次感謝您的寶貴意見。

Dear guest,We extend our heartfelt gratitude for sharing your recent stay experience with us and for generously rating us so highly. Despite the constraints posed by our building's layout, we are committed to delivering the utmost in service excellence. Your kind words serve as a source of inspiration for us to persist in our endeavors, and we genuinely value your feedback. It would be our pleasure to welcome you back in the future, offering you even more delightful accommodation experiences.Wishing you a wonderful day ahead.

こんにちは、RYOJIさん、お客様の貴重なフィードバックを共有いただきありがとうございます。総合的に良い滞在とのお言葉、嬉しく存じます。アメニティが少なかった点に関しまして、ご不便をおかけしましたこと、お詫び申し上げます。ただし、お部屋のクリーニングに関しては、毎日行き届いた補充と細やかな清掃が行われ、安心してお過ごしいただけたとのこと、何よりです。お忙しい中、フィードバックをいただきありがとうございました。またのご利用を心よりお待ちしております。どうぞよろしくお願いいたします。

Dear Edeson,Thank you for taking the time to provide us with your valuable feedback. We are delighted to learn that you found the bed comfortable during your stay. However, we extend our sincere apologies for any inconvenience caused by the presence of hair in the bathroom.At the Royal Rose Ximending branch, we prioritize cleanliness and are dedicated to surpassing standard cleaning practices. Our commitment includes implementing additional measures such as disinfection and thorough dust removal using lint rollers.We deeply regret the oversight that led to the presence of hair during your stay. Your satisfaction is paramount to us, and we want to assure you that we have thoroughly investigated the circumstances surrounding your order. As a proactive measure, our staff has undergone retraining to prevent similar oversights in the future.Understanding the impact this may have had on your experience, we sincerely apologize for any shortcomings. Regrettably, we did not receive your feedback promptly to address the issue during your stay.We appreciate your understanding and value your input. It is our sincere hope that you will grant us another opportunity to serve you in the future. Wishing you all the best, and may your future experiences with us be seamless and enjoyable.

Dear guest, Thank you very much for sharing your valuable staying experience at the Royal Rose Hotel-Ximen. It is inspiring to learn that the location and our services are up to your expectations. Honored to leave you with good memories. We sincerely look forward to serving you again.Regarding the bathroom exhaust fan, we are deeply sorry for the inconvenience caused to you. We have notified the Ministry of Public Works for handling. Thank you for your advice.

親愛的 Stephen ,感謝您抽出寶貴時間與我們分享您的體驗。得知您對旅館的住宿不滿意，我們深感遺憾。我們想藉此機會對您在入住期間可能遇到的任何不足之處表示歉意。我們認真對待所有客人的反饋，如果您能向我們提供有關您的問題的更具體細節，以便能夠及時解決，我們將不勝感激。希望您能再給皇家玫瑰西門館一次機會，為您提供客人所期望的卓越服務。

親愛的顧客您好: 感謝您抽出寶貴時間與我們反映您本次住宿的經驗。得知本次住宿沒有達到您的期望，我們深感抱歉。皇家玫瑰集團認真對待所有客人的反饋，並盡全力改善所有問題。房間淋浴設備和熱水的部份，已呈報工務部門進行檢修。最後再次感謝您給予留言，讓我們有改進的空間。

Dear May,It’s great to hear that the staff at the hotel were very friendly and attentive during your stay. I’m glad to know that the room was well-equipped with all the necessary amenities. We apologize that the issue with the narrow plumbing pipes cannot be resolved at the moment, as the building's pipelines are interconnected with other drainage systems that fall beyond the hotel's jurisdiction to address. We will continue to report this situation to the relevant government authorities and hope that, one day, this issue can be fully resolved.We sincerely look forward to serving you again.

非常感謝您的好評！我們非常高興得知您在旅館的住宿體驗非常滿意。皇家玫瑰旅館一直致力於提供最優質的服務和設施，讓旅客感到舒適、放鬆和享受。您的反饋激勵我們繼續提供更好的服務和設施，期待再次為您提供卓越的住宿體驗！

Dear Melanie, Thank you very much for sharing your valuable staying experience at the Royal Rose Hotel-Ximen. It is inspiring to learn that the location is up to your expectations. Honored to leave you with good memories. We sincerely look forward to serving you again.

非常感謝您的好評！我們非常高興得知您在旅館的住宿體驗非常滿意。皇家玫瑰旅館一直致力於提供最優質的服務和設施，讓旅客感到舒適、放鬆和享受。您的反饋激勵我們繼續提供更好的服務和設施，期待再次為您提供卓越的住宿體驗！

非常感謝您的好評！我們非常高興得知您在旅館的住宿體驗非常滿意。皇家玫瑰旅館一直致力於提供最優質的服務和設施，讓旅客感到舒適、放鬆和享受。您的反饋激勵我們繼續提供更好的服務和設施，期待再次為您提供卓越的住宿體驗！

Thank you for sharing your thoughts with us. It's glad to hear that the location is convenient, and our staff were all very helpful.We apologize that the issue with the narrow plumbing pipes cannot be resolved at the moment, as the building's pipelines are interconnected with other drainage systems that fall beyond the hotel's jurisdiction to address. We will continue to report this situation to the relevant government authorities and hope that, one day, this issue can be fully resolved. Thank you again for taking the time to leave a message, giving us room for improvement. We hope you will give the Royal Rose Group another opportunity to serve you and provide you with a better experience.

非常感謝您的好評！我們非常高興得知您在旅館的住宿體驗非常滿意。皇家玫瑰旅館一直致力於提供最優質的服務和設施，讓旅客感到舒適、放鬆和享受。您的反饋激勵我們繼續提供更好的服務和設施，期待再次為您提供卓越的住宿體驗！

Dear Shao-Chang:Thank you very much for your positive review! We are delighted to know that you had a very satisfying stay at our hotel. The Royal Rose Hotel is committed to providing the best service and facilities to make our guests feel comfortable, relaxed, and enjoy their stay. Your feedback motivates us to continue providing better service and facilities, and we look forward to providing you with an excellent accommodation experience again!敬愛的Shao-Chang:非常感謝您的好評！我們非常高興得知您在旅館的住宿體驗非常滿意。皇家玫瑰旅館一直致力於提供最優質的服務和設施，讓旅客感到舒適、放鬆和享受。您的反饋激勵我們繼續提供更好的服務和設施，期待再次為您提供卓越的住宿體驗！

親愛的Kai Yin您好:感謝您抽出寶貴時間與我們分享您的體驗。得知您對旅館的住宿不滿意，我們深感遺憾。我們認真對待所有客人的反饋，未來我們若有再機會服務您，您可以考慮入住房間較大的精品客房，希望您能再給皇家玫瑰西門館一次機會，為您提供客人所期望的卓越服務。

親愛的KAI YU 您好:感謝您願意花時間留下您的住宿體驗，很高興看到您對皇家玫瑰旅館西門館地理位置的好評，我們以不斷為顧客營造舒適居住環境而努力，期許您再次入住西門館！

非常感謝您的好評！我們非常高興得知您在旅館的住宿體驗非常滿意。皇家玫瑰旅館一直致力於提供最優質的服務和設施，讓旅客感到舒適、放鬆和享受。您的反饋激勵我們繼續提供更好的服務和設施，期待再次為您提供卓越的住宿體驗！

親愛的CHOI YU您好:感謝您抽出寶貴時間與我們分享您的反饋。本館距離捷運站腳程約6分鐘，選址於此考量到不會人擠人，也較為安靜。得知您本次的住宿沒有達到您的期望，我們深感遺憾，皇家玫瑰旅館一直致力於提供最優質的服務和設施，讓旅客感到舒適、放鬆和享受，我們會持續努力並加強不足之處。

Dear Siew Hin, Thank you very much for sharing your valuable staying experience at the Royal Rose Hotel-Ximen. It is inspiring to learn that the location is up to your expectations. Honored to leave you with good memories.We sincerely look forward to serving you again.

Dear Andrew：Thank you very much for sharing your valuable staying experience at the Royal Rose Hotel-Ximen. It is inspiring to learn that the location is up to your expectations. Honored to leave you with good memories.We sincerely look forward to serving you again.

親愛的SZE MAN ， 非常感謝您分享您在皇家玫瑰-西門館的寶貴入住體驗。 得知我們的位置和我們的服務符合您的期望，這令人鼓舞。 很榮幸給您留下美好的回憶，真誠期待再次為您服務。

親愛的Anonymous 您好:感謝您抽出寶貴時間留下評分。我們想藉此機會對您在入住期間可能遇到的任何美中不足之處表示歉意。我們認真對待所有客人的反饋，如果您能向我們提供有關您的問題更具體細節，以便能夠及時解決，我們將不勝感激。希望您能再給皇家玫瑰西門館一次機會，為您提供所期望的卓越服務。

親愛的terry您好，非常感謝您分享您在皇家玫瑰大飯店-西門館的寶貴入住體驗。 得知我們的服務符合您的期望，這令人鼓舞，也很抱歉讓您有不愉快的住宿體驗，本館每個月都會定期消毒，走廊部份我們也會加強改善，我們深知隔音的重要性，特別是在保障客人休息和隱私方面，我們會將隔音問題作為第二次工程的首要調整，以改善房間隔音情況，確保旅客的住宿更加舒適。感謝您寶貴的意見，真誠期待再次為您服務。

親愛的Ching Yee ，非常感謝您滿意的好評！皇家玫瑰旅館一直致力於提供最優質的服務和設施，讓旅客感到舒適、放鬆和享受。您的反饋激勵我們繼續提供更好的服務和設施，期待再次為您提供卓越的住宿體驗！

親愛的Ho Yin，非常感謝您分享您在皇家玫瑰大飯店-西門館的寶貴入住體驗。得知我們的服務符合您的期望，這令人鼓舞。很榮幸給您留下美好的回憶，真誠期待再次為您服務。

親愛的Ka Man,感謝您抽出寶貴時間與我們分享您的體驗。得知您對旅館的住宿未達到舒適狀態，我們深感遺憾。我們想藉此機會對您在入住期間可能遇到的任何不足之處表示歉意。我們認真對待所有客人的反饋，如果您能向我們提供有關您的問題更具體細節，以便能夠及時解決，我們將不勝感激。希望您能再給皇家玫瑰西門館一次機會，為您提供客人所期望的卓越服務。

非常感謝您的好評！我們非常高興得知您在旅館的住宿體驗非常滿意。皇家玫瑰旅館一直致力於提供最優質的服務和設施，讓旅客感到舒適、放鬆和享受。您的反饋激勵我們繼續提供更好的服務和設施，期待再次為您提供卓越的住宿體驗！

親愛的Toby您好：謝謝您抽空時間留下評論與我們分享您的住宿體驗，很抱歉讓您在住宿期間遇到突發狀況，萬分感謝您給予我們機會解決且依然評下滿分好評。同仁們看到您的鼓勵都非常開心，期待您再次來台灣玩皇家玫瑰西門館永遠是您在台北的家:)

親愛的SIN TING,感謝您抽出寶貴時間留下評分。我們想藉此機會對您在入住期間可能遇到的任何美中不足之處表示歉意。我們認真對待所有客人的反饋，如果您能向我們提供有關您的問題更具體細節，以便能夠及時解決，我們將不勝感激。希望您能再給皇家玫瑰西門館一次機會，為您提供所期望的卓越服務。

Dear toshiji, Thank you for choosing Royal Rose Ximen as your place of rest, we take all guest feedback seriously, and we would appreciate it if you could provide us with more specific details about your concerns so that we can address them promptly. Hope that you will give us another opportunity to provide you with the exceptional service that our guests have come to expect from us.

感謝您的評價和回饋！很高興聽到您對旅館房間的舒適度和空間大小感到滿意。但我們對於空調和熱水供應的不穩定感到非常抱歉，這可能給您帶來了不便。我們很高興我們的職員能夠盡心地幫助您解決這些問題。我們將努力改進設施，以確保未來的客人都可以享受穩定的環境和舒適的住宿體驗。再次感謝您的支持和回饋，期待在不久的將來為您提供更好的服務！

Dear CHONGHEON,Thank you for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with your stay at our hotel.We would like to take this opportunity to apologize for any shortcomings that you may have experienced during your stay. We take all guest feedback seriously, and we would appreciate it if you could provide us with more specific details about your concerns so that we can address them promptly.Hope that you will give us another opportunity to provide you with the exceptional service that our guests have come to expect from us.

Dear valued guest,Thank you for choosing to stay with us and for taking the time to leave a review. We are thrilled to see that you rated your experience at our hotel an 8 out of 10.If you have any further feedback or suggestions, please do not hesitate to let us know as we are always eager to listen and make improvements.Thank you again for your patronage, and we look forward to welcoming you back in the future.

非常感謝您的好評！我們非常高興得知您在旅館的住宿體驗非常滿意。皇家玫瑰旅館一直致力於提供最優質的服務和設施，讓旅客感到舒適、放鬆和享受。您的反饋激勵我們繼續提供更好的服務和設施，期待再次為您提供卓越的住宿體驗！

感謝您的評分！很高興得知您對西門館的服務和設施給予了八分的評價，如果您願意分享待改進空間，我們非常樂意聆聽並進行改善。再次感謝您的評分和支持，期待為您提供更好的服務和體驗！

Thanks

Dear Nari, thank you very much for sharing your valuable staying experience at the Royal Rose Hotel-Ximen. It is inspiring to learn that the location and our services are up to your expectations. Honored to leave you with good memories.We sincerely look forward to serving you again.Seasons greetings and best wishes for the New Year.

親愛的WEN CHI 您好：感謝您選擇入住皇家玫瑰旅館西門館，能收到您的十分好評我們備感榮幸，西門館會繼續努力時刻準備迎接您隨時回來，預祝您新年快樂喔

感謝您的評論，希望下次能繼續為您服務

親愛的貴賓您好，很抱歉讓您有不愉快的住宿體驗，本館每個月都會定期消毒，感謝您寶貴的意見，床單部份我們也會加強改善，務必使每位住客賓至如歸

我們很高興您給予我們五星評分！您的肯定是我們持續提供好服務的動力，透過我們的官網或FB直接訂房 會有更多的優惠及活動喔！希望我們能有機會再次為您服務再次謝謝您的肯定！

Dear Chuan Chuan. Thank you for choosing us to stay at the hotel. Thank you again for your recognition and encouragement. I hope you will have the opportunity to serve you again next time! Thank you!!

感謝您的評論，希望下次能繼續幫您服務

感謝您的評論，希望下次能繼續幫您服務

Dear distinguished guest, Thank you very much for sharing your valuable staying experience at the Rose Boutique Hotel Ximen. We are honored to leave you with good memories. Sincerely look forward to serving you again.

親愛的貴賓您好~ 十分感謝您提供寶貴經驗給我們~ 您的建議我們將回饋給我們總公司 我們會努力檢討並改善~ 感謝此次能讓我們參與您的旅程 希望下還有機會能讓我們為您服務 我們衷心感謝您~

Dear distinguished guest, Thank you very much for sharing your valuable staying experience at the Rose Boutique Hotel Ximen. It is inspiring to learn that the location and our services are up to your expectations. Honored to leave you with good memories.We sincerely look forward to serving you again.

Rose Boutique Hotel Ximen의 소중한 숙박 경험을 공유해 주셔서 감사합니다. 우리는 귀중한 의견에 매우 기쁘게 생각하며, 특히 직원의 서비스에 만족한다는 것을 알게되어 기쁩니다. 좋은 추억을 갖게되어 영광입니다.

Dear distinguished guest, Thank you very much for sharing your valuable staying experience at the Rose Boutique Hotel Ximen. we are especially glad to learn that you are satisfied with the service of our staff, and we are honored to leave you with good memories. We will discuss the sound insulation of the room to improve it. Thank you again for your notification. We sincerely look forward to serving you again.