"The bottom line is, the room and view on the 5 th floor was very nice, however it quickly turned into a nightmare.
A roach showed up on the bed, and then it scattered. We contacted the front desk and they acted as if it wasn’t a big deal. “Well we can send security up there to get it”…
We were then moved to the 3rd floor with a terrible view and a completely “section 8” type looking room.
The hotel customer service should be ashamed of themselves. We were not offered anything for our inconvenience.
Nobody wants to sleep in a room with a roach, and they tried to blame it on us for the roach being in the room.
Lastly for our trouble, they tried to offer us a free breakfast.
I’ll never stay here again, I’d rather spend the night in a storage unit than stay at this place!!
"