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"Title: Appalling Experience – Unsafe, Unhygienic & Completely Misleading My stay at Kaktus Somabay was a disaster from the moment I checked in on November 27, 2025. The first room was covered in thick dust, to the extent that my new iPad cover became damaged within minutes. When I reported it, management responded with denial and disrespect, insisting it “did not happen here.” Their attitude alone was unacceptable. After being moved three times, every room had the same unhygienic dust problem....

"It is a very peaceful place and the staff are very friendly and helpful!!"

"Great vacation /getaway spot …. Clean private and rich"

"Everything was perfect except charging us for water on dinner table while having free bottles of water in the rooms!!! They stopped charging us for water after we complained , but not sure if the rules were changed for everyone"

"Staff is extremely friendly."

"The hotel is very luxurious, very clean and I can’t thank the staff enough, very helpful and friendly, polite staff . The food is excellent We had a great beach view All the service was exceptional"

"Excellent facilities, you won't want to leave."

"Great hospitality and friendly staff Very welcoming place Clean rooms with very high standard of service Very helpful reception staff especially Mr Amr who were very helpful in check in/out. Great variety of arabian food especially the fayrooz restaurant. Safe for the kids Lovely sea and large pools This is my second time here and I am sure that it won't be the last."

"Great hotel, clean with good service. Food is also good"

"Mon séjour dans cet hôtel a été une véritable déception. Dès mon arrivée, j’ai dû attendre 8 heures avant d’obtenir ma chambre, ce qui est inacceptable après un long voyage. Une fois dans la chambre, la mauvaise surprise a continué : l’eau était coupée, le lavabo n’était même pas correctement fixé et bougeait à chaque utilisation. L’hôtel était en pleins travaux, rendant l’ambiance bruyante et désagréable, sans aucun espace de repos au calme. De plus, contrairement à ce qui était annoncé, aucun...

"Amazing Staff very helpful"

"Every thing great , just need a little pit more choices in the food"

"This is a family-run hotel. We have stayed here 15 times already, and it is always fantastic—from the housekeeping and cleanliness to the helpful staff and great food. The sea is superb, with a gradual entry and opportunities for snorkeling."

"Very lovely place with friendly staff especially at main restaurant but food need more variety especially at breakfast."

"Great property and fantastic beach with the reef so close to snorkel and explore."

"Serenity resort is an amazing Place to stay in. Here everything were perfect: service, hospitality, amusement, entertainment, room quality, … everything We were there as a family and all of us enjoyed alot"