Hello dear Marylee,Grretings from the Santarena Hotel!We're delighted to hear that you enjoyed your stay! We're always here to provide you with an exceptional experience. We look forward to welcoming you back again soon!Stay Light,The Concierge Team

Hello Lee, Greetings from the lovely Santarena Hotel!Thank you for your feedback and for choosing to stay with us. We appreciate your understanding regarding the ongoing construction in the area. The development of El Prado is underway, which will bring more beautiful residences and enhance the commercial offerings in town. We strive to keep our guests informed, and the construction is advertised across all our booking channels to ensure our future guests are aware before making reservations.We hope you had an enjoyable stay despite the construction, and we look forward to welcoming you back in the future.Stay Light,The Concierge Team

Hello Lori Christine,Thank you so much for your kind words and positive feedback! We are thrilled to hear that you loved your stay at our hotel and found everything to be convenient. It's wonderful to know that you enjoyed the exceptional location in the area.We strive to provide our guests with the best possible experience, and your satisfaction is truly our greatest reward. Your feedback motivates us to continue delivering exceptional service to all our guests.If you ever find yourself in the area again, we would be honored to host you once more and provide you with another memorable experience.Thank you again for choosing to stay with us, and we look forward to welcoming you back in the future!Warm regardsStay Light,The Concierge Team

Hello Marina,Thank you for your feedback, Harry! We're delighted to hear that you had a great holiday during your stay at our beautiful hotel and town!We hope to welcome you back for another memorable visit in the future!Stay Light,The Concierge Team

Dear Mr. Simon:Thank you very much for your time to share your experience, we would love to hear your details at concierge@santarenahotel.com.We appreciate your business and feedback to improve our service.Best regards

Hello Simon,Thank you for taking the time to share your feedback with us. We sincerely apologize for any misunderstanding or disappointment you experienced during your stay at our hotel and Las Catalinas Town.We truly value all feedback from our guests, as it helps us understand where we can improve and make necessary adjustments. Please know that your comments have been carefully noted and will be shared with our management team for further review.We understand your concerns regarding the development and construction happening within Las Catalinas Town, at the new El Prado section. It's important to note that information about the construction is advertised on each of our booking channels, allowing our future guests to be aware of the ongoing developments even before reserving their stay.At Santarena, we are committed to continuously enhancing our guest experience and ensuring that all aspects of our hotel and town meet the expectations of our valued guests. Your feedback is invaluable to us as we work towards achieving this goal. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact us directly.Stay Light,The Concierge Team

Thank you for your feedback, Harry! We're delighted to hear that you appreciated our boutique-style atmosphere and personalized guest services. It's great to know that our staff provided knowledgeable and friendly assistance throughout your stay. We're also glad you enjoyed the twice-daily room cleaning and found the room amenities and bed to be of first-class quality. We look forward to welcoming you back for another wonderful stay in the future!

Thank you for sharing your experience, Carol! We're delighted to hear that you enjoyed the quaint and tranquil ambiance of Santarena Hotel. It's wonderful to know that you found the beach beautiful and enjoyed the variety of dining options available nearby. We're also pleased that our staff provided friendly and helpful service throughout your stay. We hope to welcome you back for another memorable visit in the future!Stay Light,The Concierge Team

Hello Elizabeth, Great to hear that you enjoyed your time with us! We're glad you found our place and the town beautiful, and that you encountered friendly people and staff. We hope to welcome you back again soon for another wonderful experience!Stay Light,The Concierge Team

Hello Dear Sean,Thank you for sharing your experience with us. We're thrilled to hear that you felt such a strong sense of belonging and that your arrival provided a moment of calm. However, we're truly sorry to hear about the challenge you faced with one of our employees. Please rest assured that we'll address this internally to ensure such instances are not repeated. We appreciate your feedback, as it helps us improve our service. If there's anything else we can assist you with, please don't hesitate to let us know.Stay Light, The Concierge Team

Hello John,Thank you for bringing this to our attention. We are aware of the need for additional foot washing stations between the beach and the rooms. While we strive to provide convenient amenities for our guests, we are also committed to environmental sustainability, including water conservation. As such, we are actively exploring the best ways to offer more washing stations while minimizing water usage. Your feedback is invaluable as we work towards finding a solution that balances convenience with our environmental commitments. We appreciate your understanding and patience in this matter. If you have any further suggestions or concerns, please feel free to share them with us.Stay Light,The Concierge Team

Hello Regis, Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience with our staff and enjoyed every aspect of your stay, from the friendly service to the delicious dinner at Celeste, the comfortable bedroom, and the beautiful ocean views from your terrace. Your recommendation means a lot to us, and we're thrilled that you would choose to stay with us again.We appreciate your comment about the ongoing construction, and we apologize for any inconvenience it may have caused during your visit. We're continuously working to improve our facilities and ensure a seamless experience for our guests.Thank you again for choosing our hotel, and we look forward to welcoming you back soon!Stay Light,The Concierge Team

Dear Ryan:Thank you so much for your wonderful review! We're delighted to hear that you had a memory stay with us.Best regards,

Hello Mia, Thank you very much for your kind words! We're delighted to hear that you enjoyed your stay and that our hotel met your expectations. We strive to provide exceptional service and create a welcoming atmosphere for all of our guests, whether families or couples. We look forward to welcoming you back in the future, and thank you for recommending our hotel. Stay Light,

Dear Tracey,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding the impeccable property, cleanliness, beauty, and staff service.We're genuinely sorry to hear about the inconveniences you experienced during your stay, especially regarding the lack of umbrellas, shade, and chairs by the beach. We understand the importance of providing a comfortable and enjoyable experience for families, and we regret that we fell short in meeting your expectations in this regard.Please know that the absence of umbrellas and chairs by the beach is due to Costa Rican Law, which mandates that beaches remain open to the public. Consequently, it's challenging for us to provide these amenities exclusively to our guests. We sincerely apologize for any inconvenience this may have caused you and your son.Regarding the lack of balcony chairs, we understand your desire to enjoy your morning coffee outdoors while your son slept. We'll take your feedback into consideration as we continually strive to enhance our guests' experiences.Furthermore, we regret that you encountered difficulties with the rental options for chairs and umbrellas, and we'll look into ways to improve this aspect of our services.Once again, we apologize for any shortcomings during your stay.Stay Light,The Concierge Team

Hello Ben,Thank you very much for your kind words and glowing feedback about your recent experience at Santarena. We are thrilled to hear that you found our service exceptional and worthy of recommendation.Your recognition of Carla, Arturo, Edgar, Eli, and Randall is greatly appreciated. We will be sure to pass along your compliments to them, as they exemplify the level of service we strive to deliver to each of our guests.We are truly grateful for your recommendation and for choosing to stay with us. Should your travels bring you back to our area in the future, we would be delighted to welcome you again.Stay Light, The Concierge Team

Thank you for taking the time to share your feedback with us, we are truly sorry to hear that your experience did not meet your expectations.Upon checking out today, you expressed to our colleague at Concierge you had a great time without mentioning any of these issues to our team. We deeply regret that you did not find our property as entertaining or engaging as you had hoped. Our goal is to ensure all guests have a memorable and enjoyable experience, and we apologize if we fell short in providing entertainment or activities during your stay.Regarding the beach area, by Costa Rican law, beaches are public and accessible for everyone, and we assure you Las Catalinas town offers hospitality to our guests, home renters, homeowners and local visitors.We apologize for any communication barriers you encountered with our staff who may not have spoken English fluently. however some facts about Costa Rica English is widely spoken in Costa Rica, especially in tourist areas such Guanacaste.While Costa Rica is predominantly Spanish speaking, most our team member almost 60% speaks English, except for the back of the house team members as kitchen, maintenance and housekeeping to provide to better serve our diverse clientele.As far of the transfer back to the airport, this was a service arranged on your own by a third-party provider not arranged by the hotel . Our hotel has made a very exclusive selection of vendors who will look into the best route and conform in any of the transfer services.Your comments regarding the breakfast, room cleanliness, rooftop pool maintenance, and directions to the hotel have been duly noted. We take these matters seriously and will address them with our team to ensure a better experience for future guests.We truly appreciate your feedback and regret that we did not meet your expectations.We hope you will consider giving us another chance to provide you with the exceptional experience that you deserve.Warm regards,

Hello dear Hien, Thank you for your kind words and feedback regarding our service.We are delighted to hear that you had a positive experience during your stay with us. Providing excellent service is our top priority, and we are thrilled to know that we met your expectations.We value your feedback and look forward to welcoming you back in the futureStay Light, The Concierge Team

Hello Abeer,We're delighted to hear that you found our hotel to be a beautiful and comfortable place to stay. Your positive feedback is truly appreciated.If there's anything specific that stood out to you or any suggestions you have for us to enhance our services further, we'd love to hear more about your experience.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Stay Light,The Concierge Team

Hello Mr. Williams, Thank you for taking the time to share your delightful experience at Santarena. We are thrilled to hear that you found our hotel to be a wonderful place to spend a week.Your appreciation for our beautiful beachside location, the leafy shaded area for meals, and the tasteful decor warms our hearts. It's great to know that our small size and open atmosphere resonated with you, providing a memorable experience. We're especially pleased that our team, including the concierges, made a positive impact on your stay.It sounds like you explored and enjoyed the nearby attractions, hiking trails, deserted beach, and the unique outdoor gym, which adds to the charm of our location.We truly value your feedback and are honored to be your choice for a future visit. We look forward to welcoming you back to Santarena for another wonderful experience.If there's anything specific you'd like for your next stay or if you have any further comments, please feel free to share.Warm regards,The Concierge Team

Dear Roger:Thank you for taking the time to share your feedback, we hope to welcome you very soon again at Santarena Las Catalinas.Stay Light,

Dear Teri:Thank you for taking the time to share your experience with us. We are delighted to hear that Santarena Hotel and Las Catalinas provided the much-needed break and relaxation you were seeking after such a stressful period.We are thrilled that you appreciated the beauty and tranquility of our town. Our team takes great pride in providing a serene environment for our guests to unwind and recharge.Looking forward to welcoming you very soon.Stay Light

Hello Janet,Thank you for taking the time to share your feedback. We're thrilled to hear that you found our property beautiful, enjoyed the excellent food at the hotel restaurant, and appreciated our proximity to the beach and dining options.We sincerely apologize for any inconvenience regarding the availability of loungers at the rooftop pool and the closure of the Beach Club main pool due to construction. Your insights are valuable, and we'll certainly look into ways to enhance these aspects for a more enjoyable experience.We're pleased to hear that our staff was accommodating, and we hope to have the pleasure of welcoming you back for an even more delightful stay.Stay Light,The Concierge Team

Hello Luis, Thank you for your valuable feedback. We're pleased to hear you found our hotel nice, and we appreciate your insights regarding the pool, beach chairs, and valet parking.Regarding beach chairs, it's important to note that, as per Costa Rican regulations, all beaches are open to the public. Unfortunately, this means we don't provide chairs directly on the beach to avoid outside visitors taking them and not giving priority to our hotel or Las Catalinas guests. We understand the impact on your experience, and we apologize for any inconvenience.We take your comments seriously and will explore ways to enhance these aspects for a more enjoyable stay. If there's anything else you'd like to share or if you have further suggestions, please feel free to let us know. We appreciate your understanding and hope to welcome you back for an improved experience.Best regards,The Concierge Team

Hello Truc,Thank you for sharing your experience with us. We're delighted to hear that you found our hotel beautiful and the service up to the standards you expected.Your feedback regarding beach chairs is important to us. We regret any inconvenience caused. It's true that, due to Costa Rican beach regulations, we don't provide beach chairs directly. We understand the impact on your experience, and we apologize for any frustration.We appreciate your understanding of this unique situation. We'll certainly explore ways to enhance our offerings and communication regarding beach amenities. Your input is invaluable in our efforts to improve.. We look forward to the possibility of welcoming you back and ensuring a more enjoyable stay.Stay Light, The Concierge Team

Hello Susan, Thank you for your feedback! We're glad to hear that you had a positive experience with us. If there's anything we can do to improve and earn that extra point next time, please let us know. We look forward to welcoming you back soon!The Concierge Team

Hello Dominie,We appreciate your feedback. We're sorry to hear that your experience fell short of expectations. Your comments are valuable to us, and we'll use them to make improvements. If you have any specific concerns you'd like to address, please feel free to reach out. We hope to have the opportunity to better serve you in the future.The Concierge Team

Hello Michele,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience, found the hotel clean, and appreciated the helpful and accommodating service from our staff. It's truly rewarding to know that we could contribute to a memorable stay for you.We can't wait to welcome you back! If there's anything specific you'd like for your next visit or if you have any special requests, feel free to let us know. We look forward to making your return equally delightful.Stay Light,The Concierge Team

Hello Karen,Thank you for taking the time to share your positive experience! We're thrilled to hear that you found our customer service superb and that our team members were friendly and helpful.At Santarena Hotel, we strive to provide the best possible service to our guests, and it's always rewarding to receive such kind words. If there's anything specific that stood out to you or if you have any additional feedback, please feel free to share.We appreciate your support, and we hope to have the pleasure of welcoming you back in the future for another outstanding stay.Warm regards,The Concierge Team

Hello Jennifer, Thank you so much for your wonderful feedback! We are thrilled to hear that you found Santarena Hotel beautiful and enjoyed every aspect of your stay, from the grounds to the attentive staff.It's fantastic to know that Arturo, our concierge, was able to enhance your experience by assisting with adventure bookings outside Las Catalinas. We take pride in providing a delicious dining experience, and we're delighted that the breakfast buffet met your expectations.Your recommendation means a lot to us, especially for those seeking a low-key and relaxing experience. We truly appreciate your kind words, and we look forward to welcoming you back for another memorable stay.Warm regards,The Concierge Team

Dear Mazen:Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed the unique colonial setting and village-style atmosphere of our hotel by the ocean. Our team works hard to create a welcoming and memorable experience for all our guests, so we're delighted that you found them to be helpful and friendly during your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the near future. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,Concierge Team

Hello Duc, Thank you for your feedback!We're delighted to hear that you found our place to be an ideal space for destressing and rejuvenation, with the beach, mountains, and various dining options providing a diverse and relaxing environment.We appreciate your note about the weather in February, which can indeed be quite hot and humid. We hope you enjoyed your time with us and found the tranquility you were seeking. We look forward to welcoming you again in the future!Best regards,

Hello Rita,Thank you for your feedback and for rating us 4 out of 5. We're glad to hear that your overall experience was positive. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back to our hotel soon!Stay Light, The Concierge Team

Hola Fabiola, Lamentamos sinceramente que tu experiencia no haya cumplido con tus expectativas y agradecemos que hayas compartido tu opinión. Nos esforzamos constantemente por ofrecer un servicio excepcional, y tu retroalimentación es esencial para identificar áreas de mejora.Nos gustaría conocer más detalles sobre tu experiencia para entender mejor el motivo de tu calificación de 1 sobre 5. ¿Podrías proporcionarnos más información para que podamos abordar tus preocupaciones y trabajar en soluciones? Valoramos tu opinión y queremos asegurarnos de que tomemos las medidas necesarias para mejorar.Agradecemos tu tiempo y esperamos la oportunidad de recuperar tu confianza en futuras visitas. Si prefieres discutir tus inquietudes de manera más privada, no dudes en contactarnos directamente.Atentamente,

Hello Matthew, Thank you so much for choosing to celebrate your 35th wedding anniversary with us at the hotel. We're delighted to hear that you and your wife loved your time together in our beautiful setting.It's moments like these that make what we do so special. We feel honored to have been a part of such a significant milestone. If there's anything we can do to make your future visits even more memorable, please don't hesitate to let us know.Wishing you and your wife continued joy and happiness in the years to come.Stay Light,

Hello Jenny, Thank you so much for your heartfelt feedback! We're thrilled to hear that you had such an amazing stay at Sanateria Hotel and that you found our accommodations clean, comfortable, and friendly.We're pleased to know you enjoyed the beautiful views from the rooftop and recommend booking a room with a balcony. Your appreciation for the town of Las Cantalinas, with its emphasis on walking and biking, and its eco-friendly atmosphere, means a lot to us. We're proud to host guests in such a unique and beautiful location.It was our pleasure to have you, and we look forward to welcoming you back for another wonderful experience. Stay Light,

Hello Kaley, Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay in our incredible room with spacious amenities and a beautiful view. It's great to know that you found the calm, swim-able beach, the food, and the service to be wonderful.We appreciate your kind words about the convenience of our location. We'd be absolutely thrilled to welcome you back whenever you decide to return.If there's anything specific you'd like to experience during your next visit, feel free to let us know!Stay Light,

Hello Dena, Thank you so much for your kind words! We're thrilled to hear that you found our team helpful and enjoyed the charm of our cozy little town. We take pride in providing a warm and welcoming experience for our guests.If there's anything else you need or if you have any further feedback to share, please feel free to reach out. We look forward to welcoming you back in the future.Warm regards,

Hello Gerald,Thank you so much for your kind words! We're thrilled to hear that you had a fantastic stay and found the drive up the hill worthwhile. Our team takes great pride in providing exceptional service, and we're delighted that you enjoyed the unparalleled views. Your recommendation means a lot to us, and we look forward to welcoming you back whenever your travels bring you our way.Safe travels!Warm regards,

Hello Mary,Thank you so much for your delightful comment! We're thrilled to hear that you find our hotel beautiful with impeccable surroundings. Your appreciation means the world to us. And, of course, we're pleased to know that the weather has been consistently perfect during your stay.We look forward to welcoming you back at our beautiful hotel.Best regards,

Hello Kris, Thank you for your wonderful feedback! We're delighted to hear that you had the very best experience during your stay at Santarena. Our team is dedicated to providing exceptional service, and we're thrilled that you found everyone accommodating and polite.Costa Rica is indeed a beautiful destination, and we look forward to welcoming you back to Santarena for your future visits. If there's anything specific you loved about your stay, please feel free to share your highlights with us.Safe travels, and we can't wait to host you again!Best regards,

Hello Robert, Thank you for your kind words! We're thrilled to hear that you found our hotel to be a fine vacation spot. Providing a wonderful experience for our guests is our top priority.Wishing you safe and happy travels!Best regards,

Hello Olivia, We appreciate your heartfelt compliments and are thrilled to hear that you found our hotel beautiful. It's fantastic that your room met your expectations for spaciousness, cleanliness, comfort, and tranquility. We're delighted you enjoyed the rooftop deck with the pool, the aesthetically pleasing bar and lobby, and the overall beauty of Las Catalinas, including the beach and trails.Your kind words about our professional, kind, and helpful staff are truly appreciated. Thank you for highly recommending us, and we look forward to welcoming you back for another wonderful stay.Warm Regards,

Hello Daniel,We're thrilled to hear that you enjoyed your time at our hotel, especially the amazing infinity pool with breathtaking views of the town and ocean. It's fantastic that you found the beach and ocean cool, and we're delighted that our staff could contribute to making your stay helpful and accommodating.Thank you for taking the time to share your positive experience. We look forward to the opportunity of hosting you again for another memorable stay.Best Regards,

Hola Deyanira, ¡Apreciamos sinceramente tus comentarios sobre tu experiencia en nuestro hotel! Nos complace saber que encontraste mucha paz y tranquilidad, rodeado/a de la belleza natural que ofrecemos.Si alguna vez decides volver, estaremos encantados de recibirte nuevamente y brindarte otra experiencia relajante y especial.Saludos cordiales,

Hello Michael,Thank you for the perfect rating! We're thrilled to hear you enjoyed your experience with us. We look forward to welcoming you back soon!The Concierge Team

Dear Matthew:Thank you for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you found our property truly lovely and appreciated the stunning natural setting.Our team takes great pride in providing exceptional service, and it warms our hearts to know that you found the staff lovely and the room great. We are delighted that you enjoyed the unbeatable location, allowing you to fully immerse yourself in the beauty of our surroundings.We appreciate your recommendation to visit Hector and his crew at the lobby bar. It's fantastic to hear that you enjoyed expertly crafted cocktails and the ambiance they provide. We will be sure to pass along your compliments to them. Additionally, we're glad you had a positive experience at our on-site restaurant.Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable stay in our beautiful natural setting.Stay Light,

Hello William, Thank you for the perfect rating! We're thrilled to hear you enjoyed your experience with us. We look forward to welcoming you back soon!The Concierge Team