The Galleria hotel guide. Red Lion hotel in The Galleria, Houston

"sofa bed in room was broken"

"Room was ok AC was loud and room didn't really stay cool staff was excellent though"

"Customer service. We know BAD customer service when we see it, but how often do you see GOOD? Even rarer still is GREAT customer service! Today I personally experienced amazing customer service! My team and I were sitting in the lobby of our hotel (Holiday Inn Express, Houston Galleria) working before our next meeting and I was coughing due to my allergies. Dazhanae came over and offered all 3 of us bottled water. We were thankful and then later she came back and brought me 3 cups... hot water, lemon, and condiments and a tea bag (honey, sugar). She even brought me a fresh box of Kleenex!! No questions about why we were still hanging out working in the lobby, why I was coughing, etc. Just genuine care and concern. I went back to talk to her and get a picture, introduced myself and told her how much I appreciated her. I mentioned I live in Ft Worth and run a dementia day program. She then said, "I started in senior living, memory care!" What a small world! I'm happy for Holiday Inn Express for having such a great employee, but I'm sad for the senior living community that doesn't have this great employee, (but that's another post on retaining those gems that work in senior living over the long term!) "I told her, if my day program was in Houston I'd be hiring her!" It's the little things that make a big difference! "

"Did not have breakfast at the hotel Room not cleaned beds not made. The hotel is not worth the money that was charged. I will never stay at the Marriott again and will not recommend the hotel to anyone. "

"I recently stayed at this hotel and was disappointed. The service was slow and unhelpful, and the amenities did not match what was advertised. Overall, it did not meet my expectations, and I would not recommend it."

"Excellent gym, breakfast at bloom and bees was great "

"Great place to stay "

"The property was clean and beautiful. It was better than expected. The beds and furniture were comfortable. The kitchen was well stocked for cooking - as far as appliances and hardware. "

"Lovely staff!"