"First of all, the hotel is beautiful. The rooms are well appointed and the additional amenities are a huge plus. (pool, hot tub, sauna). Everyone we encountered during our stay was very friendly and accommodating. That's unusual these days. But, we want to mention one employee in particular. His name is Bart and he was working the front desk when we checked in. There was a small discrepancy in the room. He addressed the situation with sincerity and promptness. He made us feel like we were VIP's and vowed to keep working until he found us a room we were satisfied with. And he did. Then he placed a follow-up call to the room to make sure we had everything we needed. Bart is the epitome of what a guest service representative should be. With every subsequent encounter we had with him we were met with a smile and enthusiasm. He is special, and Omni is fortunate to have him represent the hotel."
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