Thompsons hotel guide. Marriott Hotels & Resorts hotel in Thompsons, Richmond

"Let us use upstairs after hours for family gathering"

"Great experience, stay there many times now always pleased."

"Good"

"We been members of Hyatt since 2018, and we love it, rooms are clean and fresh, we are comfortable staying here. Everytime we travel, we stay at Hyatt because we feel safe, the staff does not disappoint, bilingual staff is a plus for my family, we enjoy the breakfast, the only think that i do not aggree/disliked is the fact that we need to pay for parking, i wish it could be included w the stay. "

"The hotel was clean and the staff were helpful and kind. Thank you for a great stay. "

"The facility is old and it is barely kept up. The carpets are worn out and dirty. The bedsheets had horrible stains. The bathroom is moldy and dirty. The parking is horrible."

"Great"

"clean room"

"I got my bank account over drawn by 1034.00 dollars and it seems to not matter to the staff.i was on site calling from my room and they will not answer.went down to talk to them and was charged for advertised free breakfast.i was told I would get email from the hotel with confirmation my money would go back in my acct but until then I am racking up over draft fees!!there is a lack of communication between third party and the hotel.no hot water.."