Tonawanda hotel guide. Best Western hotel in Tonawanda, Buffalo

"Quiet and basic. Great for the cost."

"The staff were not very helpful. The front desk person didn't let us know that we had to put a parking pass in our car when he gave us our keys. We found out about the parking pass after we got to our room. So we had to go out to our car again! He was also not helpful when we told him the wifi was not working. The waffle maker was not functioning properly. The insides of the waffles were not cooked through."

"Good"

"There was a woman that was asked to leave on a Friday and she was still there on Tuesday, sleeping in the lobby. Place was clean but they could not get a handle of having a homeless woman sleeping in the lobby. When I asked the front desk they saw no issue. "

"There was never anyone at the front desk. Disappointed that there was no hot tub. The first laundry had only one set of machines. And the laundry room was dirty."

"I was assigned a handcap room and the shower head would not lock in the high position so had to use the wand to shower. Hard after a ling day of travel. The outlet for the coffee maker and the phone did not work. The remote control menu button did not work. The gym was nice and onsite amenities were also very good. The front desk and room cleaning staff was very polite and courteous."

"Room assigned at check-in had not been cleaned and bed was unmade. Desk staff apologized for inconvenience and immediately assigned substitute room after first inspecting it."

"Everything was amazing. Staff helped alot "

"The Staff were absolutely amazing! Day and night, there wasn't any one time we weren't greeted by friendly and professional staff from front desk to housekeeping. It made our trip so much better. We will be visiting again!"