"I booked a high-floor king room through Expedia for a recent work stay, but upon arrival I was told the highest available floor was the second floor. The front desk was able to move me to the fourth floor after checking with housekeeping, which I appreciated, but it still was not what I originally reserved.
What concerned me most was that my room number was said out loud in a crowded lobby. As a solo traveler, that felt very uncomfortable and unsafe, especially after already feeling uneasy from another guest in the lobby. Room numbers should be shared more discreetly for guest safety.
The room itself felt very humid and sticky, and even with the AC running all night I could not get comfortable. The hotel is also undergoing renovations, which I understand, but part of the hallway was demolished and the walls seemed extremely thin. I could clearly hear my neighbors’ conversations and loud activity throughout the night making it very difficult to sleep. I did call the front desk about the noise, but the issue was not resolved.
Overall, I understand renovations and booking issues can happen, but the lack of comfort, noise control, and privacy made this a disappointing stay."