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Ulasan untuk SureStay Plus Hotel by Best Western Topeka Northwest

2.5 out of 5
SureStay Plus Hotel by Best Western Topeka Northwest
700 SW Fairlawn Road, Topeka, KS

Ulasan

7,0

Bagus

Penilaian 10 - Sangat Bagus. 243 dari 855 ulasan" "
Penilaian 8 - Bagus. 237 dari 855 ulasan" "
Penilaian 6 - Cukup Baik. 149 dari 855 ulasan" "
Penilaian 4 - Buruk. 120 dari 855 ulasan" "
Penilaian 2 - Sangat Buruk. 106 dari 855 ulasan" "

7,4/10

Kebersihan

7,8/10

Staf & layanan

7,0/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

6,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Cedrick

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I wish there was a tub in the room as the picture had advertised.
Menginap 2 malam pada bulan Mei 2024

8/10 Bagus

James

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
I like where it at, close to the interstate 75, i didn't like the condition of the hotel room, not cleaned well other then that was a great trip
Menginap 2 malam pada bulan Mei 2024

6/10 Cukup Baik

Joseph, Sturgeon Bay

Bepergian bersama teman
Disukai: Staf & layanan
Room smelled like cigarette.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 22 Mei 2024
Thank you for the feedback.

6/10 Cukup Baik

evey

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Staff both at check in and check out were super friendly. Hotel is dated, needs updates. No elevator. Neighborhood a bit sketchy.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 22 Mei 2024
Thank you for the feedback.

2/10 Sangat Buruk

Taijhanique

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
the customer service was horrible, couldn’t help with the wifi for work. i will never come back here again
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 13 Mei 2024
Thank you for your feedback.

2/10 Sangat Buruk

Dilyne

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Didn’t even stay but 15 minutes because it was such a dirty, unsafe place. The front desk clerk claimed homelessness was very bad in that specific area and my husband had to use a broken pen to even get into the restroom. Our room’s door and very clearly been kicked or broken in several times before. The door stop on the wall was bashed into the wall. The toilet had old poop splats on the bowl. There was hair on the floor. It looked like the shower mat was a good 20 years old. Our friends were on the floor above us where they said there was very clearly some sort of sex work going on. All of the staff were very obviously drug users. They also were not the least bit friendly or helpful. Both my husband and friend’s husband saw drug deals happen in the parking lot. We have been arguing with the hotel to get our money back since the moment we left. We should not have to pay for a place we didn’t even stay due to the VARIOUS issues. Definitely not family friends, safe, or inviting. Would not recommend to anyone, ever.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 8 Mei 2024
Thanks for your feedback.

8/10 Bagus

Christina

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Tara

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 30 Apr 2024
Thank you for your feedback.

4/10 Buruk

Tara

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our stay was not the greatest. Ac didn’t work in one of the rooms. Another the tv wouldn’t work, staff was not the friendliest. Pretty dirty, cobwebs everywhere. Knocking on the door several times telling us to check out when we had a two night stay and even told them that. Will not stay there again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 30 Apr 2024
Thank you for your feedback.

2/10 Sangat Buruk

Gretchen

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The whole place smelled like cigarettes even though it said no smoking everywhere. The shower was disgusting, I didn't want to use it. There was a holder for a hair dryer but no hair dryer and there was a coffee maker with no coffee pot. When we checked in the person at the front desk was rude and not helpful. Also we were on the 2nd floor and there was no elevator. It was a disgusting, terrible experience. I do NOT recommend.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 30 Apr 2024
Thank you for your feedback.

4/10 Buruk

Ashlyn

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 8 Apr 2024
Thank you for your feedback.

6/10 Cukup Baik

Sara

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
The place was okay, the breakfast was better than many, however, we wouldn't return for the following reason: The manager of the hotel demonstrated blatant discrimination to a young African American man in the breakfast area. She watched him as he was preparing his food, then came away from reception desk, and asked him for his room number. Then she told him he couldn't take his food back to his room, even though a white family had just done this. Not cool.
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Ryan

Bepergian bersama hewan peliharaan, Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The check in was awkward, there was a guy that kept calling while I was checking in and it was shared that this guy was a guy that the manager of the property has a restraining order against. The fridge was unplugged and only found out because when we opened it smelled like something died in it. The windows were wide open and the rooms was about 40 degrees.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 25 Mar 2024
Thank you for your feedback. We will look into this issue.

2/10 Sangat Buruk

Kadeja

Tidak Disukai: Staf & layanan
Tanggapan dari Sure Stay Plus Management pada tanggal 25 Mar 2024
Thank you for your feedback

6/10 Cukup Baik

Christopher

Low water pressure, card key demagnetized numerous times, trouble flushing toilet, and refrigerator didn’t work. AC/heater loud and outdated.
Menginap 4 malam pada bulan Maret 2024

4/10 Buruk

Janet

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
They never had enough clean towels for the pool. Customer service wasn't great. No one was at the desk and always had to hit the bell to get someone to maybe help you.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 11 Mar 2024
Thank you for your feedback.

2/10 Sangat Buruk

Jordan

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 11 Mar 2024
Thank you for your feedback.

8/10 Bagus

Kristen

Disukai: Kebersihan, staf & layanan

2/10 Sangat Buruk

Juan

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bathroom plugged up and we personally have to get it unplugged
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 26 Feb 2024
Thank you for your feedback.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan
Manager canceled my room
After calling to confirm the change to my reservation in the morning, when I arrived I found the manager had cancelled my reservation. I then had to pay more for my room. Will not choose this hotel again
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 11 Feb 2024
Thank you for your feedback. The credit card used to reserve the room was declined- as such, the hotel does cancel those reservations. We are sorry for the confusion and inconvenience it caused.

8/10 Bagus

Bryan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was courteous and helpful.
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Jaedyn

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Rude workers very dirty
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 4 Feb 2024
Thank you for your feedback.

8/10 Bagus

Natasha

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Heater didn't work
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari S pada tanggal 29 Jan 2024
Thank you for your feedback.

2/10 Sangat Buruk

David

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Step-by-step
Well, I’m gonna start with this step-by-step. I say that because there’s no freaking elevator and it’s only two stories but that’s something you should be informed about. Also, the fridge didn’t work. The AC was noisy and filters were disgusting but the biggest issue I had was that the comforter and bedspread were, nothing more than a summer blanket with no actual density or weight to it. That’s very offputting when you go to a place to get a good nights sleep,
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 18 Jan 2024
Thank you for your feedback. We will work with the front desk to ensure additional blankets are available upon request.

2/10 Sangat Buruk

Nick

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 18 Jan 2024
Thank you for your feedback.

2/10 Sangat Buruk

John

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sure Stay Plus Management pada tanggal 18 Jan 2024
Thank you for your feedback.

8/10 Bagus

CINDY A

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The rooms seemed clean. The pool area is in need of repair and cleaning. Water sitting around the outside which instantly turned into ice when the temperature dropped. Trees were trimmed and left laying around. Breakfast was ok but not all that great.
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Taylor

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024

10/10 Sangat Bagus

Kelly, Chicago

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean, quiet, great location. Nice friendly staff, excellent complimentary breakfast. Cleanliness, safety and price are the three most important factors in a hotel for me. This one is very affordable, clean and safe. I would definitely stay here again.
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Javiona

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nothing really unique about the property
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Rugrat Angi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The breakfast options was great
Menginap 2 malam pada bulan Desember 2023

4/10 Buruk

Stacy

Tidak Disukai: Kebersihan
Don't Stay Here
Hotel owner called me the first day of my stay before I got there wondering why I needed 2 queen size beds & then asked if I had any pets so I could get charged an extra $90.00
Menginap 3 malam pada bulan Desember 2023

4/10 Buruk

Taylor

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
The morning staff was absolutely amazing. The guy that checked us in was kind of rude, which was so unneeded after an 8 hour drive with a three year old. The hotel is very dated.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sure Stay Plus Management pada tanggal 29 Des 2023
Thank you for your feedback.

10/10 Sangat Bagus

Laura

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

michael

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Benjamin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We had an impromptu stay on our drive back home from IN to CO. Front desk staff was very helpful and friendly. For a discounted hotel, we actually enjoyed our stay! There’s something to be said about how employees treat their customers in a positive and genuine manner - thanks team!
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

April

Bepergian dalam rombongan
Tanggapan dari Sure Stay Plus Management pada tanggal 11 Feb 2024
thank you for your feedback.

4/10 Buruk

Leyda

Traveler bisnis
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan
I don't recommend this place the bathroom the sink and floor was dirty I ask for cleaning services and the manager give me alot attitud at the end she send someone to clean the cleaning lady was really nice.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sure Stay Plus Management pada tanggal 7 Jan 2024
Thank you for your feedback.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worst experience ever
Overall terrible . Would not recommend , the old “lady” named “Jill” ; who is at the front desk, She is beyond incompetent , apparently has no idea how to handle good customer service . She is beyond rude. Hopefully she is able to find a new position that is able to suit her.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sure Stay Plus Management pada tanggal 7 Jan 2024
Thank you for your feedback.

6/10 Cukup Baik

Lori

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
It was a great stay friendly staff ! I asked for something and they got it no problems!! The only think was the stink in the room and the food/ trash in the parking lot and looked like puke on the side door to go in ! I will stay here again the pool was great and hot tub was awesome! I stayed 2 nights and each morning was the same breakfast? I didn’t know if they changed it up or not but it was also god !!!
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Cesar

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was great. Even after driving for a while and had to head back to the place to get my daughter teddy bear they were very helpful and understanding.
Menginap 3 malam pada bulan November 2023

2/10 Sangat Buruk

Jacob

Menginap 1 malam pada bulan November 2023
Tanggapan dari Sure Stay Plus Management pada tanggal 29 Des 2023
Thank you for your feedback.

10/10 Sangat Bagus

Juan

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

4/10 Buruk

David, Orange

Menginap 1 malam pada bulan November 2023
Tanggapan dari Sure Stay Plus Management pada tanggal 25 Nov 2023
Thank you for your feedback.

8/10 Bagus

Jeff

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Christopher

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
I am sorry to say but I got bed bugs…I was in room 201…avoid!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sure Stay Plus Management pada tanggal 20 Nov 2023
Thank you for your feedback. We have checked this room with our maintenance man and have called the pest control company out to look. We were unable to find anything, but will recheck. Thank you.

4/10 Buruk

peter

Bepergian bersama hewan peliharaan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I wouldn’t recommend staying here. They did not adhere to the pet policy on either expedia.com or the best Western website, both of which say that an 80 pound dog could stay for $30. They insisted that their weight limit was 30 pounds and that for anything over that the pet fee was $50.so it cost me $20, which is not a huge deal, but the spirit in which I was told all, this was Kurt, and only marginally, courteous, punctuated by a smile that can only be described as insincere. The room itself was OK. The carpet on the stairwell, however, was filthy. Some reviews I had not previously seen mentioned bedbugs, and so I was actually reluctant to get under the covers, and so slept on top of the bed with my dog, which is not the best way to get a restful night sleep. if I’m ever in Topeka again, this is not where I will stay, nor would I recommend it to anyone else. The final and dignity, aside from the fact that there’s no elevator, is that they put my dog and me on the second floor. The lack of consideration was palpable.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sure Stay Plus Management pada tanggal 20 Nov 2023
Thank you for your feedback. Our pet policy does state that there is a 30 fee for each pet per night. The front desk does use their discretion depending on the size of the animal, and we are sorry that the front desk staff did not adequately relay that information. Additionally, we have pet rooms on both floors that are available for guests on a first come first serve basis. Thank you again for your feedback.

4/10 Buruk

Ken

Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sure Stay Plus Management pada tanggal 20 Nov 2023
Thank you for your feedback.

4/10 Buruk

Justin

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sure Stay Plus Management pada tanggal 4 Des 2023
Thank you for your feedback