Junior Suite, Terrace (Encina) | Desk, blackout curtains, soundproofing, free cots/infant beds
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Reviews of Mendi Alai

3.5 out of 5
Mendi Alai
Barrio Cezura, 23, Valle de Carranza, Vizcaya

Reviews

9.4

Exceptional

Rating 10 - Excellent. 13 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

9.4/10

Cleanliness

10/10

Staff & service

9.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t locate in the dark
This might be a great place to stay (I am giving top ratings for some things I didn’t see) but I absolutely could not find it! The navigation in my rental car took me almost an hour away. Then some young men who were having a bachelor party helped me get navigation on my phone AND spoke to a helpful lady on the phone who offered to lead me in if I couldn’t find it. Then my phone died when I was almost there and refused to recharge with my cord. It must have had a short in it. I finally gave up and literally drove all night to Leon where a hotel let me sign in early. For this hotel I think it will definitely be best to plan plenty of time to arrive before dark.
Stayed 1 night in Jul 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go here and keep going back
This is probably the friendliest and most helpful hotel I have ever stayed in, which after visiting hotels all over the world is the best compliment I can give. This family run hotel offers every kind of help and assistance you can imagine, from fixing and cleaning bikes and cars to exciting ideas of visits. The home made food is excellent and their farm produced goods are highly recommended for food buffs. Simply great. We are looking forward to visiting again next year.
Stayed 1 night in May 2018
Response from Victoria on 22 Jun 2018
Thank you very much for your kindl comment., this helps us to continue improving and to continue forward in our endeavors. We hope you can visit us again. Regards Victoria

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous surroundings and lovely hosts!
We arrived late afternoon and enjoyed a lovely quiet chill out and then went for a walk, fabulous views. The hotel is tucked away in a wonderful valley, and once you find it is a great base for exploring. Dinner was excellent, home cooked and delicious - best to book ahead. Mendi Alai is in a lovely valley,very peaceful and rural but at the same time only around half an hour to the Atlantic beaches and an hour to Bilbao for a visit to the Guggenheim. We were there for the European Challenge Rugby Final in Bilbao on the Friday night and as the game started quite late, we didn’t get back to the hotel until gone half past midnight. Our lovely hosts waited up for us and couldn’t have been more helpful overall, they speak English, French, Spanish and Basque! The room was well appointed and the bed very comfortable. If you want a quiet, relaxing time in beautiful surroundings, this is a great place to stay.
Response from Victoria on 15 May 2018
Dear Rober: Thanks for your kind comment. we are very happy that you enjoyed the weekend in our small hotel and that you enjoyed the beauty of the Carranza Valley. Comments like these help us to continue fighting for our small business regards Victoria

10/10 Excellent

Britta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Vicky on 4 Jul 2023
Hola Britta:Gracias por su puntuación.Ha sido un placer tenerla alojada en Mendi Alai.SaludosVictoriaMendi Alai

10/10 Excellent

Prado

Stayed 2 nights in Aug 2022

10/10 Excellent

José Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Asier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tanto la chica y el chico que llevan la casa rural son muy amables , nos sentimos como en casa se esta muy bien lo recomiendo
Stayed 2 nights in Aug 2020

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Akop

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Victoria on 23 Apr 2019
Gracias por su puntuación. Su valoración nos ayuda a continuar trabajando con ganas. Saludos Victoria Mendi Alai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está en un enclave privilegiado, aunque hay problemas para llegar al lugar cómodamente, la habitación es muy cómoda aunque el baño no tiene ventana, el personal es muy agradable, así como la atención e información que dan.
Stayed 1 night in Sep 2018

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidad y confort, con un paisaje precioso.
Un lugar estupendo para alojarse, en un entorno maravilloso. Unos desayunos riquísimos y un trato excelente de Victoria, y de Sergio. Para repetir.
Stayed 3 nights in Aug 2018
Response from Victoria on 14 Sep 2018
Gracias Luis, Eres muy amable. Me alegro de que disfrutases en Mendi Alai!! Si te animas de nuevo aqui estaremos.

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Con ganas de poder volver
El único problema es que hay que recurrir al navegador para poder encontrarlo. Todo lo demás me ha parecido extraordinario, el trato, limpieza, comida y desayuno. Me he quedado con ganas de volver.
Stayed 1 night in Jul 2018
Response from Victoria on 14 Sep 2018
Gracias Ernesto! Eres muy amable. Nos alegramos de que te agradase Mendi Alai.. Si te animas a volver aqui estaremos!

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Totalmente Recomendable, los propietarios son un encanto y el trato es estupendo. La habilitación era enorme y no le faltaba un detalle, en el baño había hasta toallitas desmaquillantes. El desayuno abundante y muy rico. Todo muy limpio y la cama comodisma. El entorno es perfecto para relajarse y disfrutar de la naturaleza. Gracias por tratarnos tan bien!!.
Stayed 2 nights in Mar 2018
Response from Victoria on 15 Apr 2018
Hola Beatriz: Gracias por tu amable comentario. Me alegro de que disfrutases de tu estancia en Mendi Alai y de que disfrutases de nuestro privilegiado entorno. Gracias a vosotros por escogernos. Saludos Victoria Mendi Alai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Que os manden ubicación bien ya que es de difícil acesso
Stayed 1 night in Aug 2017
Response from Victoria on 5 Sep 2017
Estimado Sr Anonimo: Siempre envíamos a todos nuestros clientes COMO LLEGAR A MENDI ALAI. Estamos situados en un entorno privilegiado montañoso, el Valle de Carranza, es por lo que disfrutamos de la naturaleza en estado puro. Y puede que les resultase complicado encontranos, gracias a eso disfrutamos de la tranquilidad que la madre naturaleza nos ofrece. Saludos Victoria

10/10 Excellent

MIREN ARGIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todos deberían conocer este lugar. ENCANTADOR
Hemos estado muuuuuuuuuy a gusto. Es imposible no estarlo con lo atentos que son los que llevan el lugar. Están súper pendientes de uno y te hacen sentir en casa. Cenamos bueniiiiiiiiiisimooooo. Croquetas riquísimas, postres caseros. Desayuno con mermeladas caseras también. Pero repito, la atención inmejorable, pendientes en todo momento de cualquier cosa que se pueda querer o necesitar. Gracias, gracias y gracias.
Stayed 1 night in Aug 2017
Estimada Miren Argia: Eres muy amable y me alegro de que te gustase Mendi Alai. Y que disfrutaseis con nuestra comida. Hasta siempre Victoria

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Charmerende sted langt ude på landet
Utroligt venlig ejer/receptionist der taler udmærket engelsk. Sen indcheckning og aftensmad var intet problem, og de hjalp med at anbefale seværdigheder. Aftensmaden var god og der blev brugt lokale råvarer. Værelset (handicapvenligt) var stort og virkede nyt. Desværre var værelset så tæt på receptionen/fællesområdet at man følte at man sov midt i receptionen. Sengen var betrukket med noget der lød som plastik og sengetøjet lugtede en lille smule surt. Landlige omgivelser og meget smukt sted, langt fra alfarvej. Hanen stod tidligt op og galede lige uden for vinduet.
Stayed 1 night in Aug 2017
Kære hr. Vi sætter pris på din interesse for din kommentar, for at hjælpe os med at forbedre. Som altid indikerer vi behandler vores kunder med al den kærlighed i verden. Og alle vores værelser er rene og rummelige. Meget omhyggelige og samvittighedsfulde rengøringer udføres dagligt. Som vi har high-end madrasser. Vi har dem dækket af omslag, som ikke er lavet af plastik, måske har du bemærket noget andet. Med hensyn til duften husker jeg, at du lægger i rummet uumerable poser med alle slags fødevarer, måske under rejsen, en eller anden forkælet og for det skyldtes duften. Men hvis det var så ulækkert, kunne han have nævnt det, og vi ville have kunnet løse det. Sandheden er, at vi forlader uden at sige noget og derefter offentliggøre det, ikke løst noget, men at gøre skade. Victoria

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevlig personal
Trevlig personal
Stayed 1 night in Jul 2017
Tack för din kommentar. Det var ett nöje att delta