Sanctuary Nam Ngum Beach Resort

Properti bintang 3.0

Pilih tanggal untuk melihat harga

Ulasan

8,4 dari 10
Sangat bagus

Fasilitas populer

  • Kolam renang
  • Spa
  • Termasuk parkir
  • Wi-Fi Gratis
  • Restoran
  • AC
Harga saat ini Rp668.641
total Rp809.055
termasuk pajak & biaya lainnya
10 Jul - 11 Jul

Opsi kamar

Filter tersedia untuk kamar
Menampilkan 5 dari 5 kamar

Bungalow Superior

10,0 dari 10
Sempurna
(1 ulasan)
  • Pemandangan Danau
  • 38 meter persegi
  • 1 kamar tidur
  • Kapasitas 2
  • 1 queen
  • Wi-Fi Gratis

Bungalow Deluks, 1 kamar tidur, pemandangan pantai

  • Pemandangan pantai
  • 39 meter persegi
  • Kapasitas 3
  • 1 queen ATAU 2 twin
  • Wi-Fi Gratis

Suite Eksekutif

  • Pemandangan Danau
  • 48 meter persegi
  • 1 kamar tidur
  • Kapasitas 4
  • 1 queen
  • Wi-Fi Gratis

Kamar Keluarga, 2 kamar tidur

  • Pemandangan kota
  • 116 meter persegi
  • Kapasitas 4
  • 4 twin ATAU 2 queen
  • Wi-Fi Gratis

Bungalow Deluks, 1 kamar tidur, pemandangan kolam renang

  • 1 kamar tidur
  • Kapasitas 3
  • 1 queen ATAU 2 twin
  • Wi-Fi Gratis
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Tentang kawasan sekitar

Terletak di Vang Vieng, Sanctuary Nam Ngum Beach Resort memiliki lokasi di pedesaan dan di pantai. Temukan keindahan alam kawasan ini di Waduk Nam Ngum dan Gua Tham Chang. Jelajahi petualangan air di area ini dengan memancing sekitar, atau nikmati keseruan outdoor dengan panjat tebing. Kunjungi panduan perjalanan kami untuk Vang Vieng
Peta
13 North Road, Ban Tha Heua, Vang Vieng

Yang ada di sekitar

  • Blue Lagoon
    Blue Lagoon
    49 mnt berkendara - 38.9 km
  • Wat Si Souman
    24 mnt berkendara - 27.7 km
  • Gua Tham Chang
    27 mnt berkendara - 29.2 km
  • Air Terjun Kaeng Nyui
    35 mnt berkendara - 36.2 km
  • Pha Ngern Viewpoint
    38 mnt berkendara - 35.1 km

Berkeliling

  • Vientiane (VTE-Bandara Internasional Wattay) - 103 menit berkendara

Restoran

  • ตลาดปลา ท่าเรือ
    9 mnt jalan kaki

Tentang properti ini

Sanctuary Nam Ngum Beach Resort

  • Hotel tepi danau
  • Di Sanctuary Nam Ngum Beach Resort, Anda dapat menikmati bar tepi kolam renang, teras, dan taman. Traveler petualang mungkin akan menyukai kapal motor, sepeda gunung, dan panahan di hotel ini. Manjakan diri Anda dengan pijat Thailand atau layanan spa lainnya. Restoran di properti ini menyediakan sarapan, makan siang, dan makan malam. Selain layanan penatu/dry cleaning dan bar, tamu dapat terhubung dengan akses Internet nirkabel gratis.
  • Manfaat tambahan mencakup:
    • Kolam renang outdoor dan kolam renang anak
    • Parkir mandiri gratis gratis
    • Sarapan prasmanan (biaya tambahan), peminjaman sepeda gratis di properti, dan resepsionis 24 jam
    • Ruang rapat, ruang pijat/perawatan, dan bell boy
  • Fitur kamar
  • Semua kamar tamu di Sanctuary Nam Ngum Beach Resort mempunyai manfaat seperti seprai premium dan AC, serta fasilitas seperti WiFi gratis dan brankas.
  • Fasilitas ekstra termasuk:
    • Kamar mandi dengan perlengkapan mandi gratis dan pengering rambut
    • Televisi layar datar 32-inci dengan saluran TV premium
    • Balkon atau patio, ketel listrik, dan kipas angin langit-langit

Rincian all-inclusive

  • Di Sanctuary Nam Ngum Beach Resort, tersedia harga kamar all-inclusive. Harga ini lebih mahal karena telah mencakup fasilitas makan dan minum di hotel yang sudah termasuk dalam harga kamar (beberapa pembatasan mungkin berlaku).

Penghargaan dan afiliasi

  • Properti Bersertifikat Ramah Lingkungan
  • Properti ini berpartisipasi dalam Travelife, program yang mengukur dampak properti terhadap salah satu atau beberapa aspek berikut: lingkungan, komunitas, warisan budaya, dan ekonomi setempat.

Properti serupa

Fasilitas properti

Internet

  • Tersedia di semua kamar: Wi-Fi gratis
  • Tersedia di beberapa area publik: Wi-Fi gratis

Tempat parkir dan transportasi

  • Gratis parkir mandiri di properti
  • Parkir mandiri terbatas di properti

Makanan dan minuman

  • Setiap hari sarapan prasmanan tersedia pukul 06.30 hingga 10.00 dengan biaya: USD 15 untuk dewasa dan USD 15 untuk anak-anak
  • 1 bar tepi kolam renang
  • 1 bar/lounge
  • 1 restoran
  • Toko camilan/toko makanan

Aktivitas menarik

  • 1 kolam renang outdoor
  • Bersepeda gunung
  • Gratis rental sepeda
  • Kendaraan air bermotor pribadi
  • Kolam renang anak
  • Meja biliar
  • Panahan
  • Perahu motor

Cocok untuk keluarga

  • 1 kolam renang outdoor
  • Fasilitas laundry
  • Kolam renang anak
  • Tempat tidur lipat/tambahan (biaya tambahan)
  • Toko camilan/toko makanan

Kenyamanan

  • Brankas di resepsionis
  • Fasilitas laundry
  • Penitipan koper
  • Resepsionis 24 jam

Layanan tamu

  • Bantuan tur dan tiket
  • Layanan laundry/dry cleaning
  • Layanan pernikahan
  • Pembersihan kamar (setiap hari)
  • Porter/bellboy

Layanan bisnis

  • 1 ruang rapat
  • Ruang konferensi 60 meter persegi

Outdoor

  • Area piknik
  • Di pantai
  • Di pegunungan
  • Taman
  • Tepi danau
  • Teras

Spa

  • 1 kamar perawatan
  • Pijat ala Thailand

Aksesibilitas

  • Tidak ada lift

Lainnya

  • Area khusus merokok
  • Aula banquet
  • Dibangun pada tahun 2015

Fasilitas kamar

Kamar tidur

  • Tempat tidur lipat/tambahan (biaya tambahan)
  • Tempat tidur premium

Kamar mandi

  • Handuk disediakan
  • Jubah mandi
  • Kamar mandi pribadi
  • Pengering rambut
  • Perlengkapan mandi gratis

Hiburan

  • TV layar datar 32 inci dengan saluran kabel premium

Makanan dan minuman

  • Air minum kemasan gratis
  • Ketel listrik
  • Layanan kamar
  • Layanan sampanye
  • Mesin pembuat kopi/teh
  • Minibar

Lainnya

  • AC
  • Brankas
  • Kipas angin langit-langit
  • Telepon
  • Tersedia kamar terhubung

Kebijakan

Check-in

Check-in mulai pukul: 14.00; Batas waktu check-in pukul: 22.00
Usia check-in minimal - 18

Check-out

Check-out sebelum tengah hari

Petunjuk check-in khusus

Resepsionis di properti akan menyambut tamu saat kedatangan
Properti ini tidak bisa melayani check-in pada larut malam
Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis

Metode akses

Bellboy atau resepsionis

Hewan peliharaan

Hewan peliharaan tidak diperkenankan masuk

Anak dan tempat tidur tambahan

Anak-anak diperbolehkan
Tempat tidur lipat/tambahan tersedia dengan biaya USD 15.0 per hari

Jenis pembayaran properti

Informasi penting

Fasilitas ekstra opsional

  • Biaya untuk sarapan prasmanan: sekitar USD 15 untuk orang dewasa dan USD 15 untuk anak-anak
  • Biaya kasur lipat: USD 15.0 per hari

Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.

Anda harus tahu

Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Properti ini menerima kartu kredit, kartu debit, dan uang tunai
Fitur keamanan di properti ini mencakup alat pemadam api
Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai

Perlu diketahui

Properti ini tidak memiliki lift
Properti ini memiliki kamar yang terhubung atau bersebelahan, yang bergantung pada ketersediaan dan bisa diminta dengan menghubungi properti secara langsung menggunakan nomor telepon pada konfirmasi pemesanan

Pertanyaan umum

Apakah Sanctuary Nam Ngum Beach Resort memiliki kolam renang?

Ya, properti ini dilengkapi kolam renang outdoor dan kolam renang anak.

Berapa biaya menginap di Sanctuary Nam Ngum Beach Resort?

Mulai 9 Jul 2026, harga yang ditemukan untuk 1 malam menginap untuk 2 orang dewasa di Sanctuary Nam Ngum Beach Resort pada 10 Jul 2026 mulai dari Rp668.641, belum termasuk pajak dan biaya lainnya. Harga ini berdasarkan harga per malam terendah yang ditemukan dalam 24 jam terakhir untuk masa menginap dalam 30 hari ke depan. Harga dapat berubah sewaktu-waktu. Pilih tanggal untuk harga yang lebih akurat.

Apakah Sanctuary Nam Ngum Beach Resort ramah hewan peliharaan?

Tidak, hewan peliharaan tidak diperkenankan masuk di properti ini.

Berapa biaya parkir di Sanctuary Nam Ngum Beach Resort?

Parkir mandiri gratis di properti ini gratis.

Pukul berapa check-in di Sanctuary Nam Ngum Beach Resort?

Check-in mulai pukul: 14.00; Batas waktu check-in pukul: 22.00. Check-in setelah jam malam tidak tersedia.

Pukul berapa check-out di Sanctuary Nam Ngum Beach Resort?

Check-out pada pukul tengah hari.

Apakah ada manfaat all-inclusive di Sanctuary Nam Ngum Beach Resort?

Sejumlah kategori harga yang tersedia di hotel ini merupakan all-inclusive.

Di mana lokasi Sanctuary Nam Ngum Beach Resort?

Hotel Vang Vieng ini terletak di pantai, 1,1 km dari Waduk Nam Ngum, serta dalam 25 km dari Gua Tham Chang dan Wat Si Souman. Air Terjun Kaeng Nyui dan Gua Tham Poukham juga berada dalam 32 km.

Dapatkah saya membatalkan reservasi di secara gratis dan menerima refund penuh?

Ya, properti ini menawarkan pembatalan gratis untuk harga kamar tertentu, karena fleksibilitas itu penting! Baca kebijakan pembatalan properti di situs web kami untuk detail selengkapnya tentang pengecualian atau persyaratannya.

Ulasan

Ulasan Sanctuary Nam Ngum Beach Resort

8,4

Sangat Baik

8,4

Kebersihan

7,8

Lokasi

8,4

Staf & layanan

7,8

Kondisi & fasilitas properti
Penilaian 10 - Sangat Bagus. 19 dari 32 ulasan
Penilaian 8 - Bagus. 6 dari 32 ulasan
Penilaian 6 - Medioker. 2 dari 32 ulasan
Penilaian 4 - Buruk. 3 dari 32 ulasan
Penilaian 2 - Sangat Buruk. 2 dari 32 ulasan

Ulasan

Terverifikasi

10/10 Luar Biasa

Stephane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful place
Menginap 3 malam pada bulan Januari 2026
Terverifikasi

10/10 Luar Biasa

Jack

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Staff were amazing, service was great, food was great, lunch cruise was amazing. Clean, great amenities.All 10's
Menginap 2 malam pada bulan Januari 2026
Terverifikasi

10/10 Luar Biasa

FREDERIC

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
La chambre était propre et très spacieuse. L'endroit est très calme Le restaurant est nickel
Menginap 1 malam pada bulan Januari 2026
Terverifikasi

10/10 Luar Biasa

Judah

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing Property, great views as well as the rooms are very nice. Staff was incredibly helpful!
Menginap 2 malam pada bulan Januari 2025
Terverifikasi

10/10 Luar Biasa

Wayne

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Stunning place in beautiful location

What a stunning place to stop... Beautiful beach front room with private patio are. Room was very large and loved the bathroom overlooking a small private planted courtyard. the view across the lake from the pool is amazing and a great place to relax. food was very good and the spa massage was also very good. All the staff were very friendly and helpful. we had the inclusive package which was amazing value for what we paid
Menginap 3 malam pada bulan Januari 2025
Terverifikasi

10/10 Luar Biasa

Lucie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Beautiful design villas waterfront

Extraordinary stay : full equiped design boutique villas with views on the lake. kayak on the site for a very low rental rate. Fancy pool and helful staff. They do their best to accomodate you in this remote location away from all the noise from the Vang Vieng loud crew. 15 km away from it all. La paix et la tranquilité.
Terverifikasi

10/10 Luar Biasa

Talou

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We had a wonderful stay. Stated for four days and three nights, which was the perfect amount of time to explore and relax. The resort has a restaurant that serves delicious food, and you can always order food to your room. They also offer plenty of activities you can take part in. They have different promotions also, depending on the season. The deluxe room we had had a jacuzzi, which was really nice (only complaint is it did not stay hot enough). The staff were also excellent during the stay and very accommodating. The room was a good size that didn't feel like a standard hotel room; the bed was soft, and the shower was spacious. The toilet is separate from the shower. Did the sunset cruise, which was great, and make sure to ask whether it includes dinner. The Lao massage is also definitely a must. My only complaint is i wish I had been informed the sunset cruise did not come with dinner bc the pictures made it seem like it did.
Menginap 4 malam pada bulan Desember 2025
Terverifikasi

8/10 Bagus

Nicolas

Disukai: Kebersihan

Un peu déçu

Bon séjour mais pas aussi bien que nous l’espérions accès en voiture délicat route non bitumée peu d’indications la propriété est bien entretenue mais semble un peu à l’abandon c’est dommage le tarif à la nuitée est très cher
Menginap 1 malam pada bulan Februari 2024
Terverifikasi

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti
値段の割に全てのクオリティが低い。周辺の環境と全くあってない
Menginap 4 malam pada bulan Maret 2019
Terverifikasi

10/10 Luar Biasa

Rhiannon

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed here for two nights and wish we’d had a third! We were so glad we picked to stay here - the setting is beautiful and it was great to get a better feel of the countryside of Laos rather than just the cities. Perfect place to chill. If your main reason for going to the area is to do activities in vang vieng I would stay in the city itself as it is quite a long taxi drive (about 40 mins) but if you want a relax and occasional activity in Vang Vieng then this is perfect. Staff were all lovely, in particular the operations manager was so helpful and sorted any issues we had straight away. Good massage and food was good and reasonably priced for a hotel. We rented a kayak (not expensive) on the lake which was also really nice to do. Maybe wear a flip flop for arrival if it’s just been rainy season!
Terverifikasi

10/10 Luar Biasa

jean

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Les seules critiques pouvant être émises ont trait au vieillissement relatif de certaines installations du site, et entre autre d un jaccuzi un peu fatigué. Toutefois sachons raison garder, et il faut signaler plein de choses très positives. Les activités proposées, l organisation parfaite, la gentillesse et disponibilité de tous, une terrasse fantastique, et resto sympa. Aucun regret de ces 3 nuitées que nous conseillons vivement, juste assez loin de la déjantée, bruyante et alcoolisée Vang vieng. c était décidément le bon choix. Merci particulier à Mélissa pour l organisation préalable, et au manager Alexandre, disponible, ouvert, professionnel et sympa. Merci enfin à Théo pour sa ballade sur le lac avec un lieu de baignade juste magique. Découvrez enfin les environs, et cet étonnant sanctuaire pour animaux juste derrière le parking. Prenez un jet ski et éclatez vous sur ce lac plein de charmes. Vous avez rendu ce séjour magnifique.
Menginap 3 malam pada bulan Februari 2020
Terverifikasi

10/10 Luar Biasa

Jenn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Special ****

Special spot. We changed our plans and left Vientiane a day early, got a rental pick up truck and drove to Nam Ngum lake. Best. Decision. Ever. The area is gorgeous and natural. The hotel is beautiful. The rooms are individual bungalows with private porches. We were on honeymoon and the management went out of their way to help us celebrate by giving us a complementary drink and a room upgrade. The view from the rooms is extraordinary -especially at sunset. The restaurant was very good. Floating swimming pool was really awesome. Do yourself the favor and book for a few nights at the Sanctuary, we wished we could have stayed longer!
Menginap 1 malam pada bulan Februari 2019
Terverifikasi

4/10 Buruk

C

Tidak Disukai: Kondisi & fasilitas properti
Hotel is quite far from vang vieng and requires a hotel shuttle for transport to the city. Breakfast was not good. The room is on the small side and there are bugs and insects. Staff had limited english
Menginap 3 malam pada bulan Januari 2018
Terverifikasi

8/10 Bagus

Kwom

일단 방비엥에서 너무 멀다 나가려면 사십분은 걸리고~ 택시비가 많이 든다. 무료 셔틀이 있지만 정해진 시간에만 이용가능하고 또 시간이 너무 애매하다..... 어쨌거나 결국 택시를 부르게 될 수 밖에 없다... 그래도 호수가 잔잔하니 평화롭고 예쁘다. 제트스키 진짜 재밌고 추천한다~
Menginap 2 malam pada bulan Juli 2018
Terverifikasi

8/10 Bagus

Philippe

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Calme reposant personnel sympa

Un peu compliqué pour arrivé,par La faute du chauffeur de bus,le gérant avait pourtant donner toutes les consignes,et à tout fait pour rattraper le coup,le reste est parfait.
Terverifikasi

10/10 Luar Biasa

sangyoon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

꼭 한번 다시가보고 싶은 리조트입니다.

위치가 방비엥에서 약 30분 떨어져있다는 점을 제외하면, 아주 좋습니다. 이만한 숙소가 라오스에 있다는 사실이 믿기지 않을 정도입니다. 특히 호수에 떠있는 수영장이 정말 압권입니다. 화장실 깨끗하고 샤워실 좋습니다. 경치 최고입니다. 아침 조식부페도 다양하지는 않지만 먹을만합니다.
Menginap 1 malam pada bulan Maret 2018
Terverifikasi

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

Will return

Likely the best place to stay in the area and would stay again. Only critique was smell in the bathroom/shower room. If the fans were off there was a residual smell from the sceptic tank. Not much they could do about it though and with the fans on it was manageable. The room was clean, staff was very pleasant and helpful and we plan to return.
Menginap 3 malam pada bulan Maret 2018
Terverifikasi

10/10 Luar Biasa

jossie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

The staff is super friendly and beautiful hotel

The staff was very helpful and friendly all the time ! The hotel is around 20min from the city center by car but the hotel has free shuttle twice a day . The rooms are very clean and big. There are many activities to do : kayak, boats, swimming pool in the river, etc. The hotel also helps you to book the best tours and transport to everything . The food is also nice at the hotel (fried fish with traditional sauce is the best) and if you prefer “regular” food there are good hamburgers and nuggets. In general it was an excellent experience !
Menginap 3 malam pada bulan Februari 2018
Terverifikasi

8/10 Bagus

Marion

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

Superschicke neue Anlage im alten Laos

Guter Ausgangspunkt für Radtouren, Bootsfahrten oder Wanderungen. Unberührte Fischerdörfer in der Nähe sowie weitere Restaurants am See. Sehr freundliche Verwaltung und Hilfreiches Personal
Menginap 4 malam pada bulan Desember 2017
Terverifikasi

6/10 Medioker

kevin

Tidak Disukai: Kondisi & fasilitas properti

isolation more than sanctuary (potential not met)

I think there is a lot of potential in this resort, but it hasn’t met it. It seems like the bare bone of what it can be. Currently it’s less of a sanctuary and more of an isolation with not much to do. If you are looking for just a clean bed with a nice view, then this is the place for you. For others, it might be better to find something closer to town. drive to main town area is 30 minutes (which is manageable) but the hotel OVERCHARGES for the ride back and forth. Wifi is very weak throughout the resort other than the lobby. First room they put me in had no wifi signal at all. Positives: great view. Clean bed.
Menginap 1 malam pada bulan Desember 2017
Terverifikasi

8/10 Bagus

Joanne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good but not much to do around the resort. The pool was too cold to swim in. The rooms were nice but definitely need to put in shelving so that all your luggage is not all over the floor
Menginap 3 malam pada bulan Desember 2017
Terverifikasi

10/10 Luar Biasa

F-Xavier

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Une goutte de bonheur !

Bien sûr il est très loin de Vang Vien, mais la distance est largement compensée par ce havre de paix dans un cadre exceptionnel et par son personnel super sympa ! Un grand merci à Alex, Theo et Greg (qui nous concocte une cuisine géniale !)
Menginap 3 malam pada bulan November 2017
Terverifikasi

2/10 Sangat Buruk

Co.ltd

그냥 저녁노을경치만

와이파이 무척안됨. 야외욕조는 더러움. 샤워물은 나왔다 안나왔다.신고하면 좀나옴. 전화가없어 불편사항은 직접 프런트로 가야함. 샤워물이 안나와 두번 도마뱀이 있어 한번 다녀옴. 경치는 좋음.
Menginap 1 malam pada bulan November 2017
Terverifikasi

2/10 Sangat Buruk

LifeTraveller

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Hotel reservation I decided to cancel

Before I even begin my review, I wanted to point out that my previous review was removed along with any other recent reviews of this hotel, thus you only see 2 reviews and 5.0 rating. :o) Despite what you may see in photos, you may realize otherwise when you visit this hotel property. It was not good enough for my stay. It was not clean enough and too far away from town. If you wanted to eat or massage elsewhere, you would have to drive into town for 30-40 minutes on poor road condition. I travel quite often and I would rate this hotel 2.5, 3 at the most. After visiting the hotel, I've contacted Expedia to cancel my reservation, but the hotel refused based on its policy. As a VIP member, I never had any problem cancelling my reservation, but the general manager of this hotel was more focused on following its policy, rather than wanting to find out the reason for my cancellation and how he can accommodate to provide very best customer service. Good hotel with good management is always interested in how to best serve its customers' needs to provide a memorable stay and I did not see that here. There are far better hotels in town if you want to experience VangVieng.
Menginap 1 malam pada bulan Oktober 2017
Terverifikasi

4/10 Buruk

LifeTraveller

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Hotel reservation I decided to cancel

Despite what you may see in photos, you may realize otherwise when you visit this hotel property. It was not good enough for my stay. It was not clean enough and too far away from town. If you felt like you wanted to eat or massage other than what the hotel provides, you would have to drive into town. I travel quite often and I would rate this hotel 2.5, 3 at the most. After visiting the hotel, I've contacted Expedia to cancel my reservation, but the hotel refused based its policy. As a VIP member, I never had any problem cancelling my reservation, but the general manager of this hotel was more focused on following its policy, rather than wanting to find out the reason for my cancellation and how he can accommodate to provide very best customer service. Good hotel with good management is always interested in how to best serve its customers' needs to provide a memorable stay and I did not see that here. There are far better hotels in town if you want to experience VangVieng.
Menginap 1 malam pada bulan Oktober 2017