Dear Kai,Thank you for taking the time to share your feedback regarding your stay at the HOMETOWNE STUDIOS VERO BEACH - I-95. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the close proximity to the gas station and the nice kitchen. Your feedback is important to Red Roof and we’ll take your comments about the improvements of the laundry facility into consideration to make changes to improve our customer experience. Please know that we at Red Roof value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Jose,Thank you for taking the time to tell us about your stay at the HOMETOWNE STUDIOS VERO BEACH - I-95. We appreciate your 3/5 score. Please accept our sincerest apologies for the incident you mentioned with the customer trying to enter your room. This is truly regrettable. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Christina,Thank you for taking the time to tell us about your stay at the HOMETOWNE STUDIOS VERO BEACH - I-95. I was thrilled to see you enjoyed the spacious room and you were pleased with the area in which we reside. We appreciate your 3/5 score. However, I was saddened to read your stay fell short of expectations due to the insects you reported, the dirty counter the other concerns you highlighted. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. . Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Maria,Thank you for telling us about your recent visit at HOMETOWNE STUDIOS VERO BEACH - I-95. We thank you for your 3/5 rating. However, you indicate that lack of cleanliness and toiletries. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Our Red Roof do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

Dear John,Thank you for telling us about your recent visit to OMETOWNE STUDIOS VERO BEACH - I-95. I was disappointed to read that lack of hot water and no microwave were the hindrances of your visit. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Robert,Thank you for sharing your thoughts on your recent visit to HOMETOWNE STUDIOS VERO BEACH - I-95. We thank you for your 3/5 score. However, you indicated that the hotel need a little more TLC. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Desiree,Thank you for telling us about your recent visit to HOMETOWNE STUDIOS VERO BEACH - I-95. We thank you for your 3/5 score. However, you stated that the odor you encounter, the issue with the remote and the other downside were the issues you had with your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management

Hello Russell,Thank you for taking a moment to complete our survey regarding your recent stay at the HOMETOWNE STUDIOS VERO BEACH - I-95. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Hello Richard,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof PLUS+ Orlando-Convention Center/ Int'l Dr. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Dempsey,We are sorry to hear your recent experience at the HomeTowne Studios By Red Roof Vero Beach - I-95 did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, we appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Shawn,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS VERO BEACH - I-95 and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

Hello Bing Yang,Your review of the HomeTowne Studios By Red Roof Vero Beach - I-95 was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Vero Beach - I-95, Matthew. I am sorry that your experience did not meet your expectations. You stated that while someone was sent to repair the faulty TV, you had pest issues that hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your stays going forward.Very truly yours,Red Roof Management

Dear Edwin,Thank you for taking the time to complete our guest survey regarding your recent stay at the HomeTowne Studios By Red Roof Vero Beach - I-95. I'm so glad you found our hotel to be a great place for friends and family right next to the interstate, gas station and more. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Hello Remo, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Vero Beach - I-95 and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Luis,We are sorry to hear your recent experience at the HomeTowne Studios By Red Roof Vero Beach - I-95 did not meet your expectations. We understand the room in the back alley didn't meet your preference. You also highlighted that the area is to dark and doesn't look safe, please know that the safety and comfort of our guests are our top priorities and your feedback will be taken into consideration to make changes to improve our customer experience. As it relates to a refund, I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Thank you, John, for taking the time to share your feedback following your experience at the HomeTowne Studios by Red Roof Vero Beach - I-95. We welcome your 5/5 score and are happy to hear that our staff was nice, our check- in process was easy and our nice room was to your liking. At Red Roof, we hope to continue to provide great experiences for you.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Hello Michael,I appreciate you sharing your feedback following your stay at the HomeTowne Studios By Red Roof Vero Beach - I-95. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely,Abigail Red Roof Management RediResponse Specialist

Dear Alexander,Thank you for taking the time to complete our guest survey regarding your recent stay at the HomeTowne Studios By Red Roof Vero Beach - I-95. I'm so glad you had a great stay, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Silvie, Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Vero Beach - I-95. We are happy that you had a good experience, prompting your 4/5 score. However, I saddened to see the less than ideal concern you mentioned regarding the stove not working. I am sharing your feedback with management to ensure that your concerns are addressed.Our Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Maribel,Thank you for taking the time to tell us about your stay at the Home Towne Studios By Red Roof Vero Beach - I-95 . I'm glad your stay was good. You indicated that you were unsatisfied with the signage to locate rooms as they were non existing. We will take your comments into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Abigail RediResponse Specialist

Dear Robert,Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Vero Beach - I-95. I am glad to read that you were pleased with our staff at the reception counter, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Richardo,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS VERO BEACH - I-95. It’s great to hear that you found our property to be conveniently located and suitable for your accommodation needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

Dear Hana,Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Vero Beach – I-95. The situation you described regarding the comforts of the room not to your liking, the AC not working and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Our team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Hello Jeff,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Vero Beach – I-95 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

Hello Vanessa,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Vero Beach – I-95 and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Jeff,Thank you for taking the time to complete our guest survey comments regarding your recent stay at the HomeTowne Studios by Red Roof Vero Beach – I-95. I was thrilled to see everything was good during your stay, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

THANKS FOR YOUR INPUT WE WILL ADRESS THESE ISSUES

thanks for your response

Dear Latrina, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Vero Beach – I-95. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your reservation that was cancelled and the encounter you had with the front desk staff. I will share you comments with the property's management team in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Adraine RediResponse Specialist

THANKS FOR YOUR COMMENTS

We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Vero Beach – I-95 did not meet your expectations, Tara. I will certainly bring this to the property’s attention in an effort to address your concerns regarding the insects described and your other highlighted issues. At Red Roof our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future.Regards,XaoRediResponse Specialist

Thank you for taking the time to leave a review on the HomeTowne Studios by Red Roof Vero Beach – I-95, Jane. It was saddening to know that your stay resulted in a 2/10 rating due to the insects described, coupled with the faulty stove and your other highlighted concerns. Please accept our sincerest apologies. Your feedback will be forwarded to the property in an effort to ensure that your experience will not be repeated in the future. At Red Roof, we pride ourselves in being able to provide our guests with a clean, comfortable stay at an affordable price. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Yours truly, XaoRediResponse Specialist

Hi Melisa, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Studio 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6