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"I was alone in Hanoi but the staff made me feel secure. They are very welcoming and they give you a lot of attention all trough your stay. I think that the greatest strength of this hotel is the choice of the staff. It is pleasant to have all those people smiling and ready to help.I particularly recommend Mrs Angela, so charismatic with her beautiful smile and so helpful. I loved the proximity of the hotel to the lake and the old town. They also organize good tours. I would recommend that hotel to my friends."

"The service from the staff was amazing and the location is wonderful. Judy on reception is fantastic and a credit to Meritel Hotel. Really pleased I stayed here. The only thing I would suggest is to increase the vegetarian options and if possible add some halal meat options. "

"Staff were amazing and went above and beyond to help, always with a smile. Rooms are basic yet have everything we needed. There is breakfast served in the basement every morning. The area is busy, yet our room was quiet. Right in the middle if the old quarter, tons to do around the area."

"Wonderful stay in a lovely room that was clean and beautifully decorated! "

"The staff were friendly and helpful. The breakfast was fresh, offered a lot of variety and the young man helping with breakfast was excellent!"

"GREAT hotel in Hanoi. Centrally located, friendly and attentive staff, and clean and comfortable rooms. Definitely recommend!"

"Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday."

"All good."

"Hotel was very clean and staff was very attentive "