Dear Tanetta,Thank you for taking the time to write about your recent stay at our hotel. On behalf of our entire team, I would like to apologize for just giving you an okay stay. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Tony Sierra General Manager

Dear Jenna, Thank you for your feedback. I do apologize that your experience with us was just fair, we strive to make every guest feel that they found their second home. I will be sure to share your comments and concerns with the team so the necessary adjustments can take place to better serve our guests. Again, thank you for your review of our hotel . Sincerely,Tony SierraGeneral Manager

Dear Ne3nI appreciate your recent feedback regarding your experience at our hotel. While I wish it was more positive, I will look into all of the details mentioned. I hope that you will consider staying with us again in the future so that you may experience the amazing sunrise from one of the rooms. Again, I sorry for the issues you encounter while staying with us.Sincerely,Tony SierraGeneral Manager

Dear tRACI,Thank you for your review of our hotel during your recent stay in Virginia Beach. We sincerely apologize for any discomfort and inconveniences caused during your stay. We mandate an aggressive pest control policy, this policy includes regularly scheduled inspections. Then there is a thorough inspection done by a licensed pest control company is performed. These policies and protocols are implemented at our hotel.Unfortunately many of our “pesky” inhabitants are not as hospitable as we would like. Again, . I am sorry to see we were unable to exceed your expectations during your stay with us. We will certainly discuss your comments with our staff for improvements. Our goal is to be the cleanest and friendliest hotel. We hope to have you back soon to provide a superior experience.Sincerely,Tony SierraGeneral Manager