6/10 Cukup Baik
Cheryl, Kearneysville
Bepergian bersama teman
29 Jul 2025
Disukai: Staf & layanan, fasilitas
My husband and I have stayed at this hotel for the last several years, excluding last year when we went on family vacation elsewhere. We were last there in summer 2023 before this past week and I feel like the hotel has dramatically gone down hill. Any investments in the hotel went to the new Indian restaurant. We arrived around 230 and were advised if we wanted to check in early it would a $25 fee. The last time we were there, we arrived a few hours before checking in and decided to go get lunch while we waited on a room to be available. They called us around 130 and said we could check in with no fee. Not this year. We had a room on the 3rd floor diagonal from the laundry/ice room. I should have requested to be moved as people get ice at all hours of the night. Plus, when the machine gets too full it would just drop ice on its own. The beds need replaced as they are so worn out and uncomfortable. Someone else on my floor thought the same as I saw a box for a mattress topper outside of their room. I even tried sleeping on a blanket for more cushioning and still sunk in. The room looked generally clean when we arrived but we were missing bath towels and a bath mat. There were also gross splatters on the bathroom wall above the cabinet above the toilet that appear to have been there a while.
I think the worst part was the noise. Never had a problem with this before in all of the times I stayed but this time, other guests were loud at all hours of the night/morning.
Cheryl
Menginap 1 malam pada bulan Juli 2025
