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Reviews of Kohala Coast Vacation Rental by OUTRIGGER

3.5 out of 5
Kohala Coast Vacation Rental by OUTRIGGER
69-250 Waikoloa Beach Dr. Ste B-13, Waikoloa, HI

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 22 reviews" "
Rating 8 - Good. 7 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Blake

Travelled with family
Liked: Cleanliness, amenities
I wish someone would have written a review like this before we stayed at this unit. The area and the complex are fantastic. It was a great hub for day trips to all parts of the island. The complex pool, proximity to the beach, and the great little grocery store were all fantastic. If you can choose another unit within this complex I would highly suggest that. There is such potential for this unit as it backs to a lovely open space, but it is really clear the the owners do not care about the comfort and convenience of the guests. All of the furniture is old and outdated and very sparse. I think my husband's college house kitchen was better equipped than this kitchen. Nothing matched and it seemed like it was supplied with the leftover items of the last day of a garage sale. I say this as the owner of a short-term rental where we have invested a lot time, effort, and money in the comfort and convenience of our guests. I have to say the interior of this unit was a massive disappointment. When booking chose a unit in this complex where the owners actually care about the guests. The property managers were great and we had no issues - the unit was clean and the property manager/cleaners did the best they could with what the owners offered.
Stayed 8 nights in Nov 2023

10/10 Excellent

SHAWN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was exactly as described and pictured. It was spacious, clean and quiet. The inclusion of a pass to the Mauna Lani Beach Club is very nice to have as it gives you free access to the gated parking lot, and to the cabanas and beach loungers (first come, first served). Snorkelling was also pretty good at this beach.
Stayed 10 nights in Feb 2024

10/10 Excellent

Isaac

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property! Condos very nice able to fit family of 4 all adults comfortably. Showers could have been cleaner (detailed). Caulking around master toilet coming off and dirty. But beds and carpet and couches felt clean. Fee dirty dishes but washed them as we used them the first time. Great grocery store and coffee shop with in walking. Also 1 beaches in walking distance and 2 others 15-30 away. Will stay again.
Stayed 7 nights in Nov 2023

4/10 Poor

mark, midvale

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
A surprise cleaning fee upon arrival is about the most absurd thing I have ever heard of. No warning of it from Expedia or the property till the day we show up and are trying to check in. The property was overpriced to begin with and outrageous with the additional fee. The place was quite dated and I would call it dirty. Garbage disposal didn’t work and sink in kitchen backed up when water was used, which made it stink. Carpet must have been 10-15 years old. Bathrooms were again dated and appeared dingy. This place is a tad nicer than a 2 star motel.
Stayed 4 nights in Oct 2023

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Tomoko

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds, waking distance to Beach, grocery store, restaurants and shops. The elevator made loading and unloading very easy. The pools are heated, we even swam in the rain. Very spacious condos with everything you need.

10/10 Excellent

Sophia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely time. I enjoyed eating breakfast and looking out at the ocean. My daughters loved the pool.
Stayed 7 nights in Mar 2022

4/10 Poor

Rachel

Disliked: Cleanliness, amenities, property conditions & facilities
The location was great. The pictures are de
Stayed 5 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
How much they charge for cleaning. The cleanliness was terrible.
Stayed 3 nights in Jul 2021
Response from Hawaii Vacation Condos by Outrigger on 23 Aug 2021
Thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Great for the family!
Nice property near the pool. Could have been a little cleaner, but it was very comfortable. Nice place to stay. Perfect for our family.
Stayed 3 nights in Jun 2021
Response from Hawaii Vacation Condos by Outrigger on 23 Aug 2021
Thank you for your review!

10/10 Excellent

Dean S.

Liked: Cleanliness
With aloha, the extraordinary property manager makes a significant difference.
Our beautiful condo provided a most comfortable, peaceful staycation. The lanai afforded gorgeous views as well as created a relaxing, restorative environment. Though living only an hour and a half from The Palms and are familiar with the beaches, we were worlds away for a perfect weekend. Our only issue presented itself before entering the condo. Inadequate and missing information at the time of booking led to unexpected, expensive additional costs after we booked. At the time of our check-in, Melanie, the property manager, listened with a combined professional and empathetic manner then worked with us to resolve our issue. From check-in to check-out, the spirit of aloha infused our staycation. Mahalo, Kohala Coast Vacation Rental by Outrigger.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 8 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is very central to everything we wanted to do. It had a gas grill -- we loved that, but we HAD to clean it before using it. There was a great selection of dishes and pots and pans -- we like to cook, so this was great. The living room furniture was more like outdoor patio furniture and was uncomfortable, and small. The bedroom pillows were horrible... really horrible. The bedroom with two twin beds had plastic kids sheets... there should be an option to change them to adult sheets that did not make noise. The area rugs in both bathrooms were dirty... they had a lot of hair on them and had not been washed for awhile - I washed the guest bathroom rug, but was not sure the master was washable - looked like it was wool, so did not. The filter for the air conditioner was not the right size (too small) so the air made a funny noise when it came on. The refrigerator leaked so we needed to put a towel under the bottom. The entire property is beautiful and the condo was fine, but the photo did not represent what we stayed in.
Stayed 7 nights in Nov 2019
Response from Office on 16 Dec 2019
Aloha, Thank you very much for taking the time to give us feedback. If you stay here again, please know that you can contact us during your stay if something was missed inside the room so we correct the issue. Very glad that you enjoyed your time here!

8/10 Good

Verified traveller

Stayed 5 nights in Aug 2019
Response from Front Desk on 2 Sep 2019
Thank you!

8/10 Good

Hiroaki

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

KIYOTO

Liked: Staff & service, property conditions & facilities, room comfort
5～6名で長期滞在にお薦め！
F22はマウナラニリゾートのパームヴィレジ内にあり、3組6人で滞在できる2階建て4戸1棟のヴィラの2階です。 概ね快適に過ごすことが出来ました。 レンタカーでの利用が前提となると思います。 歩いて6～7分の所にオーラの洞窟があります。 事務所と同じ場所にあると誤解しないで下さい。 数キロ離れています。 清掃代が¥35000円ほどかかることを考慮しておいてください。
Stayed 2 nights in Feb 2020
Response from Front Desk on 4 Mar 2020
Aloha Kiyoto, we appreciate you taking the time to leave us a detailed review and photos! We hope you enjoyed your stay at Palm Villas. Maybe we will see you again one day!

8/10 Good

SEUNGWOO

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Front Desk on 23 Dec 2019
Thank you for your review!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
地図上の位置はオフィスの場所で実際の場所は違うところだった
Stayed 6 nights in Dec 2019
Response from Front Desk on 23 Dec 2019
Aloha, That's correct - Our office is not at the property. Thank you for taking the time to give us your feedback!

8/10 Good

Verified traveller

Disliked: Cleanliness
初めてのバケーションレンタル
2泊しました。 部屋は広く開放感がありキッチンも広く、洗濯機も乾燥機もあり、トータルでは良かったですが、清掃料金が高い割に、床やカーペットの汚れや虫の死骸が気になりました。また、ミストのようなシャワーの水圧はイライラするほど弱く、全くもって満足できるものではありませんでした。 大きなスーツケースを持っているなら、一階をリクエストされる方が良いと思います。スーツケースを上げるのに苦労しました。 長期滞在ならバケーションレンタルは良いと思いますが、2・3泊ならホテルの方が良いと思ったのが正直な感想です。 長期滞在なら近くのスーパーで食材を買いお料理も楽しめると思います。 また、バケーションレンタルにステイするなら、プライベートビーチが近い方がいいです。
Stayed 2 nights in Oct 2019
Response from Front Desk on 23 Oct 2019
Aloha, Thank you for your review! If you have time to, please advise us of which condo you stayed in so can address the problems you mention.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and very good value for money
Great place and very good value for money - When we arrived the air condition in our apartment was not working, but the staff already had the solution ready and upgraded us to a bigger apartment that is service! the place is very clean and well kept, so we will be happy to recommend Kohala Coast Vacation Rental by Outrigger to all who is looking for a place to stay at Hawaii.
Stayed 10 nights in Jul 2019
Response from Front Desk on 6 Aug 2019
Aloha! Thank you for your kind review! It's too bad about the AC unit - but we are glad to hear that our other option worked out well for your trip. Mahalo!