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Reviews of Marriott's Waikoloa Ocean Club

4 out of 5
Marriott's Waikoloa Ocean Club
69-275 Waikoloa Beach Drive, Waikoloa, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 60 out of 104 reviews" "
Rating 8 - Good. 28 out of 104 reviews" "
Rating 6 - Okay. 7 out of 104 reviews" "
Rating 4 - Poor. 6 out of 104 reviews" "
Rating 2 - Terrible. 3 out of 104 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lapourcher

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good beach. Needs more and better food options. Luao not worth it.
Stayed 7 nights in Nov 2023

8/10 Good

estela

Travelled with partner
Liked: Cleanliness, staff & service
Nice place and good service. Restaurant has limited choices and food average.
Stayed 1 night in Nov 2022

10/10 Excellent

Jason

Stayed 1 night in Nov 2022

10/10 Excellent

Tia, Petaluma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were amazing! Water slide for the kids. Easy walk to a beautiful beach with a boardwalk and nature signs.
Stayed 1 night in Jun 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great pool for lap swimming and easy access to beach. Food was passable but not great.
Stayed 7 nights in Dec 2021

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Sergiy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed the two room suite and the kitchenette. kids love the pools
Stayed 4 nights in Dec 2021

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Beautiful new facilities. Nice pool. Beach is a bit disappointing. I was stung by a sea urchen and found out later that this is a particular problem on their beach. They should add signs warning people. Only other negative was to find that our reservation did not include housekeeping. We were surprised that this had not been highlighted in the initial reservation.
Stayed 4 nights in Nov 2021

10/10 Excellent

YU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice environment
My faimly had a great time there. The pool is amazing
Stayed 2 nights in Nov 2021

2/10 Terrible

Shawn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We booked Marriott's Waikoloa Ocean Club for the last day of our family vacation, 11/20. Our kids had been begging to go because of the water slide. First thing my daughter wanted to do was go down the slide. We went up & were told that a group of adults were in the middle of a race so she would have to work into their rotation if she wanted to go down. I tried to ask the slide attendant but he wouldnt respond to me or even acknowledge I was speaking. She did get to go later on and enjoyed it. My son was 1" too short but we noticed kids much shorter going so we took him up & they let him go 3 times before saying he was too short. Literally while we were being told he was too short a shorter kid walked past and was allowed to go. When I asked why he was allowed I was told that "his parents were part of the earlier race" and that "he had been swim tested." I was told my kid wasnt swim tested because he had a life vest on. He wore a life vest as a secondary precaution since he would be going down the slide alone. I went into the front desk to speak to a manager and was told they were in a meeting and would call me back which they never did. I emailed after we were home & got a response several days later that basically justified the race. On another note, you are not able to write a review for this facility unless you receive a survey asking you to do so. I would guess that is how they maintain their review level.
Stayed 1 night in Nov 2021

10/10 Excellent

Mildred

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a beautiful property! Room is clean and spacious, everything we needed was there.
Stayed 3 nights in Oct 2021

8/10 Good

EUN SOOG

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great!!
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is fantastic and my family and I had a great time! The staff was welcoming and they had a lot of activities available. The pools are very clean, and being that it looks over Waikoloa Beach, it's a beautiful view. The beach itself is very close and walkable, and it was great fun to hop down to the beach and up to the pool for some reasonably priced food.
Stayed 2 nights in Aug 2021

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Amazing layout. Very relaxing
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

6/10 Okay

Daniel

There was not enough food choices onsite or nearby, making for a difficult experience.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and beach
Stayed 5 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly one of the best hotels I've ever stayed in. We stayed here 12 years ago before it was redone and the new version was ten times better. The property is breathtakingly beautiful with new pools and an open lobby where you see the pools and the sea. The hotel has a beach in the front with great service to set up umbrellas and chairs for you. There is a lawn just behind the beach where they have events (movie night for the kids was amazing). Service was outstanding. We came during Covid and all the rules were followed (very clean). We were surprised that Hawaii was so busy even with Covid restrictions. The concierge really helped us get last minute dinner reservations and even got us a last minute spot at their on site luau (two days a week). The room construction is new and feels modern and up to date; we had the ocean view. Beds were super comfortable. The bathroom has some features that might be more popular with the 20 something crowd like a window into the bathtub but don't worry it can be covered. Overall you can't go wrong with this hotel if you are willing to pay for it.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach. Lots of amenities Friendly staff
Stayed 6 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2020

10/10 Excellent

Sharon

Stayed 3 nights in Nov 2020

10/10 Excellent

United, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design on a secluded beach. The staff was wonderful
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2020

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

2/10 Terrible

GB

Disliked: Staff & service
This property is NOT a 4 star or higher property. They do not provide the level of service of a 4 or 5 star resort. I booked an ocean view suite. They gave me a suite on the third floor that FACES the POOL and GARDEN AREA, you could see some of the ocean through the palm trees. If you were on the uppermost level(s) you might have a view of the ocean. The suite was also accessible for handicapped visitors! That means that bars are all over the bathroom, counters and other things are lowered, AND THERE ARE LIGHTS GOING OFF 24/7 IN THE BEDROOM. The desk staff insisted they did not have the authority to make a room change and would have the resort manager contact me THE NEXT MORNING. I checked in on Sunday night, received a call from the reservationist on Monday afternoon informing me that no room changes could be made until Wednesday (I was leaving on Friday). The Ocean Club property manager left one voicemail message on the hotel room phone on TUESDAY stating that he was told that I would like to speak with him about the room. That's it -- he didn't even bother to speak on what my issue was exactly. He offered no resolutions, he didn't even say to call him back! He didn't leave a number, he didn't visit the suite! It was the most blaring example of CUSTOMER-NO SERVICE I have ever experienced. I stayed at this Marriott (hotel) for may honeymoon a few years ago, and have recommended it to many people since. I will not return and will be sure to tell of this experience.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Sterile, could have been anywhere. I felt like I was in Florida.
Stayed 1 night in Aug 2019

4/10 Poor

Boomersmom, Hawaii

Travelled with family
Expedia customer service was extremely unhelpful. Expedia sent me an email on July 2nd with incorrect check in and check out times. We planned our schedule around those times. (Check our at 11 am). I explained my situation to the front desk at Marriott. Marriott would not honor the extra hour. The Marriott front desk employee was rude and unhelpful when I explained my situation and asked them to honor what was printed in Expedia’s email. The front desk worker said “that’s not our problem, take it up with expedia”. I was on the phone for over 45 mins, and the expedia rep said she would email me a message so that I could show her proof of the incorrect info that expedia sent me in their email message. She never sent it. I tried calling back and refused to go through the whole song and dance with yet another dumb f@&?! Expedia and Marriott are a great pair. They both suck badly. As for the Waikoloa Vacation Club.... the room was clean. However, this is the worst vacation club in the Hawaiian islands. No kids activities. The pool is small (dont let the pictures fool you). Bell service and room service is awesome. Food is mediocre, but the service was great! The beach isn’t great, lots of rocks. The fishponds look swampy. There are wayyyyyyy better options in waikoloa. Don’t stay here!
Stayed 3 nights in Jul 2019

8/10 Good

BJ, Seattle

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful property and well-kept grounds. It’s a good location with shopping and restaurants across the street. Lava Lava Beach Club is just down the beach. There are only two restaurants. Hawaii Calls is the main one and it’s underwhelming, especially on the service side. The other place is more of a bistro/coffee shop. For what it is, it’s decent. The biggest overarching complaint with the resort is the service and staff. The staff culture is lacking. The pool area is solid, with a kids area that is good for littles. The pool side food service is awful. The resort has an usable pond area before the beach. The beach area has limited old crummy chairs, there are plenty of activities, and the sand is ok. The resort definitely has a few years on it but the 1-bedroom suite that we stayed at on the condo side was well-appointed. The kitchenette had a refrigerator, dishwasher, and microwave. No stove. The bathroom had a shower but no tub. We had two decks with a partial view of the ocean and pool area. Overall, it’s a great property with below-average service and weak food options on property which is offset by close dining nearby. For the price, I’d stay there again.
Stayed 10 nights in May 2019

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019

10/10 Excellent

Susan O.

Lots to do
Great accommodations, lots to do at resort and with a car secluded beaches to find, excellent restaurant on premises, kitchenette well-appointed, well-stocked shop on premises (food, clothes, sundries), "invisible" maid service, close to shopping malls
Stayed 12 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place. Really clean and friendly staff.
Stayed 1 night in Apr 2019

8/10 Good

Suzi, Washington , MI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family friendly resort. Rooms were clean and equipped with everything a family needs.
Stayed 4 nights in Apr 2019

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019

4/10 Poor

Lea

Liked: Room comfort
Disliked: Cleanliness, staff & service
The check in was horrible no early check in was available and room wasn’t ready till 4pm, they lost the room key packet and had to wait to get new ones luckily the second person helping with check in was nice and not a recording of what is supposed to be said, the room was big but, not totally clean, the coffee maker had used coffee filter and grinds still there from a previous guest and floor was not cleaned good had food still stuck on the tile
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for my birthday!
Great stay at Marriott's Waikoloa Ocean Club. Although we didn't leave the hotel during our stay, it was very close to a cute little shopping area with other restaurants. The pool was very nice and the beach was calm and lovely. Pool bar staff were very friendly and made an excellent tropical smoothie for us. We did the luau for my bday while we were there and had a great time.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Verg noisy room from 5-7pm -could not even hear TV-cause was singer in the foyer.They really need to turn the speakers down
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort next to beach and upscale shops!
The property is a full service resort with extensive spans next to the beach Waikoloa. The staff are extremely friendly and helpful catering to every need you may have. They even have hospitality rooms to relax for after checkout, if you depart the island much later than the checkout time. The suites are very clean and newly renovated. There are several pools to relax and wnjoy the horizon and ocean views. Highly recommend this resort!
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018