Resepsionis
Cek ketersediaan

Ulasan untuk Woodley Suites & Residences

3 out of 5
Woodley Suites & Residences
2869 28th Street Northwest, Washington, DC

Ulasan

6,2
Penilaian 10 - Sangat Bagus. 4 dari 10 ulasan" "
Penilaian 8 - Bagus. 1 dari 10 ulasan" "
Penilaian 6 - Cukup Baik. 0 dari 10 ulasan" "
Penilaian 4 - Buruk. 2 dari 10 ulasan" "
Penilaian 2 - Sangat Buruk. 3 dari 10 ulasan" "

6,6/10

Kebersihan

5,6/10

Fasilitas

5,6/10

Kondisi & fasilitas properti

Ulasan

8/10 Bagus

Patrick

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Mei 2023

2/10 Sangat Buruk

Jeremy, Acton

Tidak Disukai: Kondisi & fasilitas properti

10/10 Sangat Bagus

Norm

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The only bad is the need to park by the metro station and use public transportation...but otherwise incredible location!
Menginap 4 malam pada bulan April 2023
Tanggapan dari LuxUrban Hotels Management Team pada tanggal 24 Apr 2023
Hello Norm,Thank you for your review! We are thrilled to hear that you enjoyed your stay with us and found the location to be incredible. We understand that parking can be a challenge in our area, and appreciate your understanding in this regard. Thank you for choosing to stay with us and we hope to welcome you back soon!

4/10 Buruk

paige

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
If you like painh for one thing and getting something else this is the place for you. I booked an apartment with a king bed, a gueen bed, and a queen size pullout couch. When i arrived at the property, i had to wait for a series of texts to even get into the property. The apartment that we booked wasnt cleaned at all, so they sent us to a different apartment with smaller beds that was only slightly cleaned. While there werent dirty towels a d blankets laying around, there were dirty dishes, toilets,showers and floors. I contacted the people that had texted me to let them know, but they didnt send anybody or respond back. It was only after i vontacted expedia about the conditions, including a pee- soaked mattress, that they sent over somebody to clean. It still didnt get cleaned. On top of that, we were not told about parking, so we parked in the only spot available on the property. We were then contacted a couple of days later and told we cant park there and were then lied to about parking. Dont stay here.
Tanggapan dari LuxUrban Hotels Management Team pada tanggal 24 Apr 2023
Hello Paige,Thank you for taking the time to share your experience with us, and we are sorry to hear that your stay with us did not meet your expectations. We understand how important it is to have a clean and comfortable place to stay, and it's disappointing to learn that your apartment was not cleaned properly upon your arrival. We apologize for the inconvenience and the delay in getting the issue resolved. We will address this matter with our cleaning staff to ensure this doesn't happen in the future.We also apologize for any miscommunication regarding parking. The unit is listed on Expedia.com as no parking available, and we always aim to provide clear and accurate information, so it is very disappointing to hear you felt misled in this regard. We hope that you will give us another chance to provide you with a better experience in the future. Please do not hesitate to contact us directly if you have any further concerns. We appreciate your feedback and will use it to improve our services for all guests.

4/10 Buruk

kyle

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
Tidak Disukai: Fasilitas
The space was nice. Pull out couch was the best I have slept on. Tue heater was noisy, something loose in the bathroom made the unit rattle when coming on and going off. Was not furnished for use as an apartment. No salt and pepper, no coffee maker, limited trash bags, 2 half rolls of toilet paper was all that we had. We had to go buy more toilet paper. Did not know where trash was. We had to use grocery bags for trash. The original room we were told to go to had a pit bull inside. That could have ended badly. My code to the building quit working and we had another day left in our stay. While communication was good via text, I had to send way too many texts to find things out. Overall our stay was okay. However we will not be staying there again and more than likely will not use the same company again.
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari LuxUrban Hotels Management Team pada tanggal 11 Apr 2023
Hello Kyle,Thank you for sharing your experience with us. We're glad to hear that you found the pull-out couch comfortable, but we're sorry to hear about the issues you faced during your stay. We apologize for any inconvenience caused by the noisy heater and the loose bathroom unit, and we will make sure to address these issues with our maintenance team.Regarding the apartment's amenities, we apologize for the lack of supplies and will take this feedback into consideration to improve the experience for our guests in the future. We also apologize for the confusion with the trash and the issue with the pit bull in the original room you were assigned.We appreciate your feedback on our communication and will work to improve our responsiveness in the future. Please expect to receive direct communication from the property General Manager for an opportunity to make things right. We hope that you will give us another chance to provide you with a better experience in the future.Sincerely,

10/10 Sangat Bagus

Samantha

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Really nice place. No assigned parking but we were able to find parking easily. Communicated check-in and out via text and was very clear. It was a nice quiet place.
Menginap 3 malam pada bulan Februari 2023
Tanggapan dari LuxUrban Hotels Management Team pada tanggal 15 Feb 2023
Thanks for the 10 out of 10 rating of your recent stay at Woodley Suites & Residences! We are so happy you enjoyed your stay and hope to host you again in the near future!

2/10 Sangat Buruk

Lawrence

Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari LuxUrban Hotels Management Team pada tanggal 7 Feb 2023
Thanks for taking the time to leave us a rating of your recent stay at The Woodley, we are just sorry to see that your experience was lacking. Please let us know if there is anything we can do to improve on a future guest experience as we would love the opportunity to earn your trust again.

2/10 Sangat Buruk

Claudia

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Check-in time was at 3 pm and I checked in at 10 pm which allowed them plenty of time to have the apartment cleaned. We arrived at the apartment and it was dirty. The beds were not made, the floor was dirty, the bathrooms were nasty, and the kitchen was dirty. I was finally able to get in contact with someone and she sent me to another apartment that was occupied by someone else. I told her that and she got so aggravated. She ended up sending me to another apartment which was only a one-bedroom. I told her that I rented a two-bedroom apartment, not a one-bedroom apartment and she said “oh, well.” We had a terrible experience.
Tanggapan dari LuxUrban Hotels Management Team pada tanggal 2 Feb 2023
Hi Claudia,Thank you for taking the time to provide us with feedback related to your recent stay at Woodley Suites, and we are very sorry to hear about the troubles experienced during your stay. We passed along your comments to the property General Manager who gave assurance that the issue you experienced with getting the wrong room was corrected, and that the outcome was a positive one. Please let us know if there is any additional outstanding issue that was not resolved, as we take your feedback very seriously and want to make sure you are treated as a valued guest.

10/10 Sangat Bagus

Jeremy, Holland

10/10 Sangat Bagus

Joshua

Menginap 2 malam pada bulan Desember 2022
Tanggapan dari LuxUrban Hotels Management Team pada tanggal 2 Feb 2023
Thanks for the 10 out of 10 rating of your recent stay at Woodley Suites, Joshua! We hope to have you come visit us again soon!