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"Good"

"I was surprised at check in that we were told we had reserved 4 rooms. We did have 2 connecting rooms but my original booking that I had cancelled well in advance on Expedia never showed up on Hilton Heidelbergs end. I had to prove I had cancelled and had to forward emails to show that I did indeed cancel the first connecting rooms. Once that was fixed, the rest of the stay was ok. "

"Very helpful staff"

"Conformtable beds and pillows"

"Air cond doesn't cool the room, the shower plug hole drains water very slowly, room was very small and bed was too soft. "

"Wonderful staff!! Nice hotel. Rooms were very hot. Needed to open the windows. Nice location. "

"This is a family run, first class hotel. The staff are efficient and friendly. The guest rooms we had were just first rate. A suite is really a suite. You cannot buy or manufacture old world European charm and hospitality. At this property these qualities are 4 generations in the making. This hotel never disappoints. The restaurant is just beautiful, with cuisine to match"

"Great!"