West Falls hotel guide. Red Roof Inn hotel in West Falls, New York

"It was great I was in town for a basketball tournament a kid needed a place to stay it was so easy to add the kid on for the night it was just a great experience and the hotel staff made it so much easier"

"This hotel needs help! We had a very unpleasant stay that we actually left the property and requested a full refund due to no hot water, failed key cards, bugs in the room, disrespectful staff and all around terrible experience."

"The bar was great. Every day, they had different specials, from happy-hour drinks to 50% off food. The drinks were on point, and the staff was very accommodating. I will definitely be back. "

"The room was clean. The tub and tiles were damaged as was the. bathroom sink. It looked like acid had eaten away at the tu. and sink."

"Staff was great and very helpful. Definitely would stay again. "

"Did not have breakfast. Would suggest breakfast starting a little earlier. Coffee machine is great as it grinds coffee beans for each cup, however it took a long time to get a cup of coffee. The parking was sufficient and felt safe. "

"No bar.parking ok"

"If you’re booked on the first floor near the lobby and looking for a good night sleep don’t have high expectations. We were awoken at all hours of the night by loud noises coming from the lobby and hallway. This was from 11pm until about 5am. We went to sleep at 10pm as we had an early flight. I ended up putting a white noise sound on my phone to try and drown out the noise but even that didn’t help. The AC also would not stay on even though we pushed the button that keeps fan on. It wouldn’t. So we were constantly going from being at a nice temp to sweating. And the lobby smelled terrible! I’m assuming it was cleaning products even though it was no cleaning product I’ve ever smelled. Thankfully the room didn’t smell like that so I’m unsure but whatever it was was strong and offensive. The room itself looked nice. Couch was a bit dirty but nothing terrible. Breakfast was decent with many options including fresh waffles which is always a bonus for my kids. The best part of the room/hotel was the shower. Never in my life have a had a shower at a hotel that had good pressure. This was excellent. Unfortunately the crappy sleep tore all the good things down so we likely wouldn’t stay here again. Has potential. Seriously though, keep the banging and clanging to a minimum at night. You should have your staff sleep in a near lobby room one night to hear what your guests hear."

"Yes"