We arranged a late check-in for after 9.00pm & it was really easy. The staff were really friendly & clearly communicated all the instructions, which was great. We left early next morning, so unfortunately didn't get the chance to talk with staff about the heatpump not working (dust filters need a clean, accordingly to manual), thankfully there was another heater & extra blankets. And, the interior of the kettle has seen better days. Overall, still a good stay. Thanks.