"Our room was huge, with enough room for the bed for my husband and I, plus twin beds for our two kids. It even had a little seating area and an electric kettle which was great for cup of noodles sorts of meals.
The only issue was during check-in when the staff notified us that we had two rooms booked when we knew we'd only booked one. They insisted it was Expedia's mistake and must be fixed on Expedia's end, because as a policy they do not cancel 3rd party reservations. We called Expedia and they said they only saw the one room and therefore could not cancel a second, insisting it was an error on the hotel's end. It ended up being a very frustrating experience for everyone involved but in the end they found a way for the extra room to be canceled by a manager higher up. I really appreciated the woman at the front desk for working really hard to find a solution for us. The male front desk worker had a less professional demeanor and bordered on rude.
After that situation was sorted out, we were very happy with the hotel. The breakfast buffet was delicious and had tons of appetizing choices. The second elevator started working during our stay which helped with wait times. The location was excellent with a train stop just down the street, a grocery store a couple blocks away, and a laundromat across the street."
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