"When we first arrived after 1:00 PM and were told our room would not be ready until after 3pm. Upon checking in after 4:00 PM, the 3 of us, my wife, my son and I were given room keys for an upstairs room across the complex. Arriving in our room, we found it uncleaned. Walking back to the office and being reassigned to a 1st floor room. Upon entering this room, it was clean but only has 1 queen bed for 3 people. We returned to the office and were assigned another upstairs unit which also had no been cleaned. Upon returning to the office, we offered to wait for our original room, but were informed that the cleaning staff stops work at 3:00PM and leaves the premisses for the day. We were also informed that they were sold out that night. We began searching for an alternative property for the night, when a supervisor became involved who upgraded us to a suite and finally got us in a clean comfortable room. We had driven from Northern Arizona to Fredericksburg to visit family and this was a very poor reception for 3 weary travelers. The rest of their establishment was spot on. My son loved the large outdoor pool with a waterfall. The morning breakfasts were well presented and stocked. The hotel was quiet and neighboring guests were pleasant and we had a pleasant stay once we were coordinated with the room we had reserved a week or so in advance. "
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