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Reviews of Holiday Inn Express & Suites Wooster, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Wooster, an IHG Hotel
128 Riffel Road, Wooster, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 133 out of 170 reviews" "
Rating 8 - Good. 28 out of 170 reviews" "
Rating 6 - Okay. 3 out of 170 reviews" "
Rating 4 - Poor. 1 out of 170 reviews" "
Rating 2 - Terrible. 5 out of 170 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and polite
Stayed 1 night in Apr 2024
Response from Helen on 29 Apr 2024
Thank you so much for staying with us and for the very nice review! We hope you come back and stay with us again soon!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Was here for a volleyball tournament. Breakfast was fantastic. Staff super helpful. Lots of common space our girls could hang out in. Beds super comfy. In my favorite by far for volleyball tournament stays!!!
Stayed 1 night in Apr 2024
Response from Helen on 22 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WOOSTER and for the wonderful review!!!! We are looking forward to you all coming back!!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super nice staff and clean!
Stayed 1 night in Apr 2024
Response from Helen on 15 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express WOOSTER and for the very nice review!!!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Helen on 1 Apr 2024
Thank you so much for staying with us and for the nice review!! We hope you come back and stay with us again!

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Helen on 11 Mar 2024
Thank you for staying with us! We hope you come back and stay with us again!

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Helen on 25 Mar 2024
Thank you so much for the wonderful review!! We hope you come back and stay with us again!!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Helen on 8 Jan 2024
Thank you so much for the wonderful review and for staying with us!! We do hope you can come back and stay with us again!

6/10 Okay

Keith E

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
It was a wonderful new hotel but I ended up with 3 charges on my card that did not go off as promised and I had already pre paid for my room through Hotels.com. So I was not very happy 😡
Stayed 1 night in Nov 2023
Response from Helen on 18 Dec 2023
Thank you for staying with us and we are sorry to hear about your billing issue. It always takes 7 to 10 business for authorizations to fall off depending on your bank.We do hope you come back and stay with us again!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Helen on 11 Dec 2023
Thank you so much for staying with us and we do hope you come back and stay with us again!

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
it was clean
Stayed 2 nights in Oct 2023
Response from Helen on 31 Oct 2023
Thank you for the very nice review and for staying with us!! We hope you come back and stay with us again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved your front desk staff. All of them.
Stayed 3 nights in Oct 2023
Response from Helen on 31 Oct 2023
Thank you so much for the wonderful review and for staying with us!!! We hope you come back and stay with us again!!

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean but not the quickest check in
Stayed 1 night in Oct 2023
Response from Helen on 20 Oct 2023
Thank you for staying with us and we hope you come back and stay with us again!

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Helen on 17 Oct 2023
Thank you so much for the awesome review and for staying with us!!! We do hope you come back and stay with us again!!

2/10 Terrible

Cometic

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Helen on 17 Oct 2023
Thank you for staying with us!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel property was very clean and well kept! The room smelled and felt clean. The breakfast was great and had plenty of options.
Stayed 1 night in Sep 2023
Response from Helen on 25 Sep 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WOOSTER and for the wonderful review!!!! We hope you come back and stay with us again!!!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Helen on 25 Sep 2023
Thank you so much for the perfect rating score and for staying with us!! We do hope you come back and stay with us again!!

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Helen on 20 Oct 2023
Thank you so much for staying with us and we hope you come back and stay with us again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Helen on 19 Sep 2023
Thank you so much for the very nice review!!! We do hope you come back and stay with us again!!

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Helen on 6 Sep 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WOOSTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Marcus, Danbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Sep 2023
Response from Helen on 6 Sep 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WOOSTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars
Traveling from Oklahoma to Pennsylvania. Great experience! Everything is super clean. The staff was very friendly and very helpful. Would definitely stay again.
Stayed 1 night in Aug 2023
Response from Helen on 29 Aug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WOOSTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
new hotel, love the beds
great staff, nice facility
Stayed 8 nights in Aug 2023
Response from Helen on 24 Aug 2023
Thank you so much for staying with us!! Please come back and stay with us again!

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, amenities
Clean
Stayed 2 nights in Aug 2023
Response from Helen on 24 Aug 2023
Thank you so much for staying with us! We do hope you come and stay with us again!

10/10 Excellent

Timothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being a newer facility, the rooms were in great condition. Clean and modern! Pool was small but a nice respite.
Stayed 2 nights in Aug 2023
Response from Helen on 22 Aug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WOOSTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Helen on 15 Aug 2023
Thank you for choosing us for your stay and we do hope you come back and stay with us again!

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Helen on 15 Aug 2023
Thank you for choosing us for your stay! We hope you come back and stay with us again!

10/10 Excellent

Jeffrey, Merion Station

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property in the Wooster area.
Stayed 1 night in Aug 2023
Response from Helen on 15 Aug 2023
Thank you so much for choosing to stay with us and for the very nice review!!! We hope you come back and stay with us again!

10/10 Excellent

Rebecca

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Helen on 15 Aug 2023
Thank you so much for choosing us for your stay and for the awesome rating!! We hope you come back and stay with us again!!

8/10 Good

Nicholas

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Helen on 15 Aug 2023
Thank you for staying with us and we do hope you come back soon!

10/10 Excellent

Donald

Travelled with partner
Liked: Amenities
Great location close to town, shopping and restaurants
Stayed 2 nights in Jul 2023
Response from Helen on 1 Aug 2023
Thank you so much for choosing to stay with us and for the wonderful review!!! We hope you come back and stay with us again!!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Helen on 26 Jul 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WOOSTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future..

8/10 Good

Lane

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Helen on 26 Jul 2023
Thank you so much for staying with us and we hope you come back and stay with us again!

6/10 Okay

Nate

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
I enjoyed the property however I booked 2 rooms with the intentions of putting the kids in one and us in the other. I called and wrote in the special request section I had requested the rooms be next to each other when we arrived the rooms were on opposite ends of the hall with no rooms available as the were booked out. Kinda disappointing that they wouldn’t accommodate when the reservation was made weeks in advance
Stayed 2 nights in Jul 2023
Response from Helen on 24 Jul 2023
We were sorry to hear about your rooms not being side by side. We do try our best to accommodate guest requests but they are not always guaranteed. Glad you enjoyed your stay and we hope you come back and stay with us again!

10/10 Excellent

Bradley, Bloomington

Stayed 1 night in Jun 2023
Response from Helen on 7 Aug 2023
Thank you so much for the very nice score you gave during your stay with us! We hope you come back and stay with us again!

10/10 Excellent

Marysue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice & helpful! The only suggestion was if they had better coffee. I tried one cup and couldn't get past the first sip. I had to go buy coffee at an area restaurant.
Stayed 2 nights in May 2023
Response from Helen on 17 May 2023
Thank you so much for choosing us for your stay and for the nice review of the staff!! We hope you come back and stay with us again!

10/10 Excellent

Dorothy E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved staying here!
Our plans changed last minute, and Patty was amazingly helpful and efficient by extending our stay one night - so grateful we didn't have to switch rooms. I highly recommend this nice hotel. Delicious breakfast, and those preparing everything were cheery and working hard to keep it all hot--they were slammed with a full house for graduation.
Stayed 1 night in May 2023
Response from Helen on 17 May 2023
Thank you so much for staying with us and for the awesome review!!!! We do hope you come back and stay with us again!!!

8/10 Good

Jennifer

Stayed 1 night in May 2023
Response from Helen on 17 May 2023
Thank you for choosing the Holiday Inn Express & Suites here in Wooster Ohio! We hope you come back and stay with us again!

8/10 Good

Timothy, Washington

Liked: Cleanliness
Nice, clean hotel.
Stayed 1 night in May 2023
Response from Helen on 11 May 2023
Thank you for staying with us and for your very nice review!!! We do hope you come back and stay with us again!!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly, facility is excellent, within miles of many local amenities and restaurants
Stayed 1 night in Apr 2023
Response from Helen on 25 Apr 2023
Thank you for the very nice review and for staying with us! We hope you come back and stay with us again!!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern and super clean! Will definitely come back!
Stayed 1 night in Apr 2023
Response from Helen on 10 Apr 2023
Thank you so much for the wonderful review and for staying with us! We do hope you come back and stay with us again!

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super place
Stayed 1 night in Mar 2023
Response from Helen on 30 Mar 2023
Thank you so much for staying with us and the AWESOME review!!! We do hope you come back and stay with us again!

10/10 Excellent

Shannon

Stayed 1 night in Mar 2023
Response from Helen on 25 Apr 2023
Thank you so much for staying with us and the very nice review! We hope you come back and stay with us again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Helen on 16 Mar 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express WOOSTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express and Suites!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2023
Response from Helen on 14 Mar 2023
Thank you for staying with us and for the very nice review!! We hope you come back and stay with us again!!

10/10 Excellent

Kristofor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Helen on 7 Mar 2023
Thank you so much for the very nice review and for staying with us!! We do hope you come back and stay with us again!

10/10 Excellent

Janet

Stayed 1 night in Feb 2023
Response from Helen on 14 Mar 2023
Thank you for staying with us and for the nice review!! We hope you come back and stay with us again!!

10/10 Excellent

Mukhitdin

Stayed 1 night in Jan 2023
Response from Helen on 27 Jan 2023
Thank you so much for staying with us and for the very nice review!! We hope you come back and stay with us again!!

10/10 Excellent

Brooklyn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how nice and kind the staff where and made us feel like home also we liked how nice the hotel and the hotel room was it felt like we where home
Response from Helen on 13 Jan 2023
Thank you so much for the wonderful review of our staff and hotel!! We do hope you come back and stay with us again!!

10/10 Excellent

Thomas

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff was friendly and the hotel was clean.
Stayed 1 night in Dec 2022
Response from Helen on 13 Jan 2023
Thank you so much for the very nice review!! We do hope you come back and stay with us again!!