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Reviews of Skytel Xi'an

3.5 out of 5
Skytel Xi'an
South Street, 32, Xi'an, Shaanxi

Reviews

7.4

Good

Rating 10 - Excellent. 82 out of 410 reviews" "
Rating 8 - Good. 201 out of 410 reviews" "
Rating 6 - Okay. 75 out of 410 reviews" "
Rating 4 - Poor. 40 out of 410 reviews" "
Rating 2 - Terrible. 12 out of 410 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Yee

Liked: Property conditions & facilities, room comfort
I will never return to this hotel again.
The staff is rude especially the chief of housekeeping. When I couldn’t find the face towels in the washroom, I called the receptionist. A lady came opening my door without knocking, I was quite shocked, luckily I latched the door. She asked me what was my problem , so I told her about the missing towels. She went into the washroom to check and she checked my bed too. She gave me a her disbelief look. When she came back with the towels, she asked me again whether I had misplaced somewhere. I was quite annoyed because of her accusation as if I had stolen the towels. The room was not properly clean too.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect central location in Xi'an. Very comfortable bed, spacious ultra modern ensuite. TV had China News in English. Helpful advice on which busses to take to reach out of city centre sites. Large desk with light . Good kettle/ fridge facilites. Plenty of coat hangers. I had an upgrade and a room with a view over the main road but good windows ment there was no noise to spoil the view.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ada on 22 Jul 2019
Dear guest, thank you very much for your stay and comments. Your satisfaction is our happiest thing. We will strengthen the staff training, improve the staff's working ability, better serve our guests, and look forward to your visit again. wish you a happy life!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They locate at the great location and provide a good breakfast.
Stayed 2 nights in Jun 2019
Response from Ada on 8 Jul 2019
Dear guest, thank you very much for your stay and recognition of the hotel. Your satisfaction is our strength. We will continue to work hard to better serve our guests. We look forward to your visit again and wish you a happy life!

8/10 Good

SAM

Can't beat the price...Location was great, close to everything, walking distance...could be cleaner but not horrible
Stayed 3 nights in Jun 2019
Response from Ada on 26 Jun 2019
Dear guest, thank you very much for your stay and comments. Your satisfaction is our happiest thing. We will continue to work hard to better serve our guests. We look forward to your visit again and wish you a happy life!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in May 2019
Response from Ada on 20 Jun 2019
Dear guest, thank you very much for your stay and comments, I look forward to your visit again, I wish you a happy life!

8/10 Good

Wei Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located
Very strategic location, just 10 mins walk from the bell tower and mrt. A lot of shops nearby. Room was okay.
Stayed 3 nights in Jun 2019
Response from Ada on 19 Jun 2019
Dear guest, thank you very much for your stay and comments. Your satisfaction is our happiest thing. We look forward to your visit again and wish you a happy life!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location
Stayed 6 nights in May 2019
Response from Ada on 3 Jun 2019
Dear guest, thank you very much for your stay and comments. Your satisfaction is our happiest thing. We look forward to your visit again and wish you a happy life!

8/10 Good

Hannah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Ada on 28 May 2019
Dear guest, thank you very much for your stay and comments. Your satisfaction is our happiest thing. We look forward to your visit again and wish you a happy life!

8/10 Good

Yahui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good services and very convenient location.
Stayed 3 nights in Apr 2019
Response from Ada on 13 May 2019
Dear guest, thank you very much for your stay and comments. Your satisfaction is our happiest thing. We will continue to work hard to better serve our guests. We look forward to your visit again and wish you a happy life!

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019
Response from Ada on 5 May 2019
Dear guest, thank you very much for your stay and comments, I look forward to your visit again, I wish you a happy life!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The clerk at check-in was friendly and the room was clean. I asked for a wake-up call and it came right on the dot. The bathroom is modern and nice. The only flaw would be the toilet doesn't flush very hard; sometimes needed two times to get the job done. The water pressure in the shower is not very strong, but the water was hot. The bed was a bit hard, but I suppose for some that is not a bad thing. But these are minor and I just mention them for those who are quite picky. The location is the major selling point. Between the Bell Tower and City Wall, within walking distance of most major sites, which is good in a city that expansive.
Stayed 1 night in Apr 2019
Response from Ada on 5 May 2019
Dear guest, thank you very much for your stay and reviews, excellent service, happiness, and your satisfaction is our happiest thing. Thank you very much for your suggestions to the hotel. We will strengthen the improvement of hotel facilities and equipment. Good service to our guests, I look forward to your visit again, I wish you a happy life!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful which room you choose. The windows in the cheaper rooms do not open. When I stayed in mid-March, the central A/C had not yet shifted to cool air, and as I result my initial room was very warm and stuffy. After the first night, I changed to a room with a window that opens. Although the hallway smelled of cigarette smoke, my room was fine! Very convenient location for sightseeing in the old city! Many of the staff at the front desk speak English, but some do not. We were able to communicate using translation apps. The buffet breakfast (7:00-9:30am)--although not gourmet--was good! If you oversleep, there's a 24-hour Chinese fast food restaurant across the street.
Stayed 6 nights in Mar 2019
Response from Ada on 3 May 2019
Dear guest, thank you very much for your stay and comments. In order to ensure the safety of the guests, the hotel's street-facing rooms have been reinforced according to the requirements of the municipal government. We apologize for the bad experience and thank you for your feedback. Will continue to work hard in breakfast, guest rooms, facilities and other aspects, I hope to get more guests like, thank you for your support, welcome your next visit, I wish you a happy life!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied and good
Stayed 4 nights in Mar 2019
Response from Ada on 8 May 2019
Dear guest, thank you very much for your stay and praise, we will continue to work hard, strive to be better and better, look forward to your visit again, I wish you a happy life!

10/10 Excellent

arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Awesome location, great value for price
Stayed 1 night in Mar 2019
Response from Ada on 1 Apr 2019
Dear guest, thank you very much for your stay and comments, we will continue to work hard, strive to be better and better, welcome you to come again, I wish you a happy life!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Need to vaccuum the carpet in the room regularly
Stayed 9 nights in Mar 2019
Response from Ada on 25 Mar 2019
Dear guest, thank you very much for your stay and comments. Your suggestions are very helpful to our development. We will strengthen the follow-up of the quality and efficiency of vacuuming in the room. Thank you again, I look forward to your visit again. I wish you all the best. Happy life!

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
the location is excellent, on the main street and walking distance to transportation, shopping and restaurant
Stayed 3 nights in Jan 2019
Response from Ada on 21 Feb 2019
Dear guest, thank you for your comments and recognition of the location of the hotel. The hotel has excellent location and convenient transportation. It is close to the Bell and Drum Tower, the city wall and the Shumen Gate. It is a good choice for your business and leisure. Welcome to your next visit and wish you a happy life. !

8/10 Good

Yeow Hong

Liked: Staff & service, property conditions & facilities, room comfort
Recommended Hotel to Stay in Xi'an
Overall, the hotel is recommended although the carpet in the room is slightly dirty/stained.
Stayed 3 nights in Dec 2018
Response from Ada on 14 Jan 2019
Dear guest, thank you very much for your stay and comments. The hotel is located in many attractions in the city center and has a long history. Thank you for your understanding of the hotel. We will continue to improve the inadequacies. We look forward to your visit again and wish you a happy life. !

10/10 Excellent

Siti Rohani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s really convenient for us to shop around bcos it’s within walkable distance. From staff,room n location of e hotel is awesome.
Stayed 7 nights in Dec 2018
Response from Ada on 26 Dec 2018
Dear guest, thank you very much for your stay and the praise of the hotel. Your satisfaction has encouraged us. We will continue to work hard and do better. Welcome to visit you next time and wish you a happy life!

4/10 Poor

A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelling toilet, not enough tissues papers. Otherwise ok.
Stayed 4 nights in Dec 2018
Response from Ada on 21 Dec 2018
Dear guest, thank you for your stay and comments. Your feedback has helped us a lot. We must communicate with the department in time, and we will be responsible for making the hotel details better. Thank you again for your comments and wish you a pleasant trip. !

10/10 Excellent

Nat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and explained everything. The made phone calls for me and checked on tours and pickup. The room was very clean and comfortable. The location was excellent! I could walk less than 5 minutes to transportation, local restaurants, shopping and scenic sites.
Stayed 11 nights in Nov 2018
Response from Ada on 14 Dec 2018
Dear guest, thank you very much for your comments and support for the hotel. Your satisfaction and recommendation is our driving force. We will continue to work hard, thank you again, look forward to your visit again, and wish you a happy life!

2/10 Terrible

Suzanne, Boston

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Broken shower, leaking sink, broken toilet, unusful tv .two nigts can not sleep because construction in 5 nigts stay .
Stayed 5 nights in Nov 2018
Response from Ada on 30 Nov 2018
Dear guest, thank you very much for your stay and comments. We apologize for the bad experience you have experienced. Your feedback has helped us a lot. We must inform the relevant departments to check all aspects of the room in time. Keep improving in your comments and look forward to your visit again, I wish you a happy life!

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018
Response from Ada on 20 Nov 2018
Dear guest, thank you very much for your comments, I look forward to your visit again, I wish you a happy life!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basically good -- incredibly convenient location, good price, comfy bed. However, the door stuck and required a fairly hefty shove to actually close, and the room smelled like cigarette smoke.
Stayed 2 nights in Nov 2018
Response from Ada on 15 Nov 2018
Dear guest, thank you for your stay and feedback, which is very helpful to us. The hotel will check the door locks regularly. I am sorry that you have experienced inconvenience during your stay. We must strengthen inspection and maintenance and strengthen The rooms are smoke-free and we look forward to your continued attention and wish you a happy life!

10/10 Excellent

Hasan, Montpellier- France.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, excellent location, everything was very good in this hotel. I highly recommend this hotel. if I go back to Xi'an I will repeat a reservation in the same hotel.
Stayed 4 nights in Nov 2018
Response from Ada on 15 Nov 2018
Dear guest, thank you for your stay and feedback. Your satisfaction and support have made us very encouraged. We will continue to work hard and continue to improve. Welcome to visit you next time and wish you a happy life!

10/10 Excellent

Verified traveller

Stayed 6 nights in Oct 2018
Response from Ada on 31 Oct 2018
Dear guest, thank you for your stay and comments, welcome to visit you next time, I wish you a happy life!

4/10 Poor

scott

Disliked: Staff & service, property conditions & facilities, room comfort
Be careful
I made the mistake of letting the desk clerk make my tour reservations, paid more than anyone else. Also calling customers a taxi is not a service they provide.
Stayed 1 night in Oct 2018
Response from Ada on 31 Oct 2018
Dear guest, thank you for your stay and comments. We apologize for your discomfort. We must seriously consider and work hard to improve. The hotel offers a variety of room types to meet the needs of different guests. In addition, the hotel has a good location. There are more tourists in Xi'an. The website reservations will be subject to fluctuations in the overall market. Guests can book in advance on the website. At the same time, the hotel provides guests with a name. Car service, guests can inform the reception staff in advance according to the needs of the car, easy to travel, we will continue to optimize the service procedures, thank you again for your comments, welcome to visit next time!

8/10 Good

leah

Liked: Property conditions & facilities
Stayed 1 night in Oct 2018
Response from Ada on 30 Oct 2018
Dear guest, thank you for your stay and comments, welcome to visit you next time, I wish you a happy life!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Checked in late at night and was told they couldn’t find my booking via Expedia. The cost of my room is <250rmb but I was made to give a 200rmb + extra 300rmb deposit since they couldn’t find the booking until they sort it out the next day. I do not understand why I have to a deposit double the cost of my room just because they have an error on their side. Room is either wise ok for a short stay but the toilet has a lot of mouldy stains on the walls.
Stayed 1 night in Oct 2018
Response from Ada on 26 Oct 2018
Dear guest, first of all, thank you very much for choosing to stay at the Skytel Hotel and make a review. Your feedback is very important to the hotel. I am very sorry that we have not let you understand the meaning of the deposit, which has brought you an uncomfortable experience. Check-in persons need to register relevant ID and deposit. The hotel deposit will be returned to the guest when they leave the store. Thank you again for your comments. We will strengthen the hotel staff's work training and improve the beautification of the guest room walls. Welcome to visit us next time!

8/10 Good

Mr.M, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Close to city wall entrance. Pleasant staff. They were helpful in providing directions to get around.
Stayed 1 night in Sep 2018
Response from Ada on 29 Sep 2018
Dear guest, thank you very much for your comments and support. Your satisfaction is our driving force. We will continue to work hard to continuously improve the various services of the hotel. We look forward to meeting you again and wish you a happy life!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, dirty hotel in dire need of renovations.
Stayed 2 nights in Sep 2018
Response from Ada on 25 Sep 2018
Dear guests, thank you for staying at the hotel and making a review. The hotel is close to many attractions and enjoys a good location. Thank you for your recognition. We will continue to pay attention and work hard for other improvements in the hotel. Welcome to visit you next time. Happy life!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Ada on 18 Sep 2018
Dear guests, thank you for staying at the hotel and making a review. Welcome to visit you next time and wish you a happy life!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The young man at the fro t desk was very helpful. Also he spoke English, which was very lucky for us, since we don't speak Chinese
Stayed 3 nights in Aug 2018
Response from Ada on 27 Aug 2018
Dear guest, thank you very much for your comments and recognition of the hotel reception staff, I look forward to your visit again, I wish you a pleasant trip!

6/10 Okay

Dean, Portland, Oregon

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean and generally nice room. Minimalist theme, which is OK. Big problem: no signage in front of hotel and buried in mall type location so can walk by it multiple times and not notice - which is not so good when you are a lowly foreigner and you can't find anyone you can communicate with. Also, noticed front desk of late checkout and was still locked out of room. However, for the money I think it was not a bad stay.
Stayed 2 nights in Aug 2018
Response from Ada on 15 Aug 2018
Dear guests, thank you for your meticulous comments and the location of the hotel, the price/performance recognition, the hotel logo that you proposed is not very helpful to us, and we apologize for the inconvenience, we will continue to improve and enhance the hotel. In terms of the quality of customer service, you are welcome to visit us next time and wish you a happy life!

4/10 Poor

Min

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
China trip
Was so bad. Bad customer service and bad room with no facilities and door got problems etc. Also hotels.com booking always late wecneed wait for confirmation always no matter what. We always get bad room from hotels.com so I have changed my agent
Stayed 1 night in Jul 2018
Response from Ada on 17 Aug 2018
Dear guest, thank you for your comments and feedback, we apologize for the bad experience, we will strengthen the room facilities and equipment improvement, and at the same time, strengthen communication with customer service platforms and staff, continuous improvement and improvement, I hope you Can continue to pay attention to us, I wish you a happy life!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Ada on 7 Aug 2018
Dear guest, thank you for your comments, welcome to visit you next time, I wish you a happy life!

8/10 Good

MU-HSING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Ada on 1 Aug 2018
Dear guest, thank you very much for your comments, welcome to visit you next time, I wish you a happy life!

8/10 Good

graeme

Liked: Cleanliness, property conditions & facilities, room comfort
Does the job
Convenient location and within walking distance of tourist not spots. More of a "no frills" hotel but you can walk out the door and start exploring
Stayed 4 nights in Jul 2018
Response from Ada on 2 Aug 2018
Dear guests, thank you very much for your comments and recognition of the hotel's location. The hotel is close to many attractions and convenient transportation. At the same time, the hotel offers a variety of room types and different styles. If you have the opportunity to come to Xi'an again, we sincerely invite you to come again. We will be happy to help you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, central
My room was quiet. The AC worked. The staff were very helpful in emailing and printing documents I needed.
Stayed 3 nights in Jul 2018
Response from Ada on 26 Jul 2018
Dear guest, thank you very much for your comments and support for the hotel. Your satisfaction has made us very encouraged. We will continue to work hard and continue to improve. Welcome to visit you next time!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
First, the staff at the hotel was excellent. They were the most kind, hard working, outgoing people you could ask for. Always had a smile on their face and were very good at dealing with our family of 6. Also, loved the location as it was easy walking distance to drum and bell towers as well as convenient shopping. The main problems we experienced were constant sound of construction workers drilling with a loud concrete drill in the hallways just outside of our room for the whole stay. Of course we understand that they are making improvements and with this being a hotel there really is no convenient time for construction noise. Not really a complaint but just be aware that it's there. Our biggest complaint was the shower leaked from cracked tiles on the floor, through the wall and into the living area saturating the carpet and leaving a large area wet all the time. The only thing staff could do was put a towel on top of it and say "sorry". The other problem we had was the floor was covered in hair. We have a small 8 month old that was crawling on the floor and hair was everywhere! We asked to have the floor vacuumed to which the staff politely and promptly did (every day after) but the vacuum was so weak it didn't do very much at all. It would hardly pick up small crumbs of tea cake the baby dropped much less the hair. We just loved the staff so much i hate to give a poor review because they were great but the room did need some work. With that said, I would stay again.
Stayed 15 nights in Jun 2018
Response from Ada on 13 Jul 2018
Distinguished guest, thank you very much for your meticulous comments and encouragement and understanding of us. In response to the building's fire safety requirements, the hotel has recently undergone partial renovations. The hotel staff is also trying to avoid the impact of the project on the guests, but it still gives you a bad experience. For this reason, we apologize for the details in the room. Clean up, we are very grateful for your feedback, which makes us more aware of the improvement, we will strengthen the room cleaning training and supervision, I hope that you can have a better experience once again, I wish you a happy life!

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2018
Response from Ada on 4 Jul 2018
Dear guest, thank you for your review and look forward to your visit again, I wish you a happy life!

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The stay was very comfortable. The hotel was in a very good location. Easy to access a lot of sites and areas by walking and metro (subway,).
Stayed 3 nights in Jun 2018
Response from Ada on 21 Jun 2018
Dear guest! Thank you for your comments and satisfaction with the location of the hotel, we will be happy to serve you and look forward to your visit again!

8/10 Good

Pauline, British Columbia

Liked: Staff & service, property conditions & facilities, room comfort
Centralized location close to subway
The hotel is not very eye-catching as it's located at the end of a big building. The location was good as it's on the center of the street where if you turn right from the hotel, you can walk down to the City Wall; and if you turn left from the hotel, you can walk up to Bell Tower, Drum Tower and the subway station.All these within 10 minutes of walk. Muslim Street is about another 5 minutes walk from Bell Tower, or Drum Tower! Hotel staff are friendly, rooms are spacious. We had 2 rooms and the room that my husband and I were in was not very clean, so we asked the housekeeping staff to clean it up and they did it promptly. The only thing to complain "everyday" was they didn't give us, both rooms, new shampoo and shower gel. We had to ask for them and we received them promptly as well. Besides this, everything was great! Wifi in the lobby and in the rooms were strong so no complaints! We enjoyed staying at this hotel and strongly recommend it to you all!
Stayed 4 nights in Apr 2018
Response from Ada on 1 Jun 2018
Hello my dear guest! Thank you for your meticulous comment and recognition for our hotel's location and service. Your satisfaction and recommendation make us highly encouraged. We will continue to work hard, continue to work hard, and strive to do better. At the same time, your valuable suggestions Opinions, we will promptly follow up, thank you for your understanding again, I wish you a happy life!

4/10 Poor

Robert, Rochester, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Four star hotel rating is too high.
Four star hotel rating is too high. We have stayed at many hotels in China and all over Europe and we know a four star hotel when we stay at one. This is at best a 2 1/2 to 3 star hotel. The room was so small that it had no room for a chair or a desk to set one's lap top on. It gave a new meaning to "lap top". We left wake up calls on two separate evenings and we were not called in the morning. The paint on the walls needs some attention and the carpet needed some cleaning. They did not have the capability to call a taxi for us in the mornings.
Stayed 3 nights in May 2018
Response from Ada on 21 May 2018
Dear guest, thank you very much for your detailed comments and recognition of the hotel's geographical location! We will strengthen our staff training, and hope you will continue to pay attention to us. We look forward to your visit again. Wish you a happy life!

8/10 Good

Pee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location hotel
The services by the hotel staff was very good . Walking distance to majority of the attractions
Response from Ada on 7 May 2018
Thank you for your recognition of the hotel! We are honored by your satisfaction and wish you a happy life!

8/10 Good

Claudi

Liked: Cleanliness, property conditions & facilities, room comfort
Great location and confortable hotel
Excellent location, simple but spacious and clean rooms and mediocre breakfast
Response from Ada on 4 May 2018
Thank you very much for your recognition of us.look forward to your coming again!

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room is not as per the photos
Response from Ada on 4 May 2018
Thank you very much for your feedback. We will enhance the hotel's consistency with the photos. The hotel offers a variety of rooms to meet the different needs of customers. We sincerely invite you to visit different rooms again!

10/10 Excellent

Celine, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good condition hotel. Great tour g
Location, service, comfortable, tour guide. Clean are all excellent! Thanks!
Stayed 2 nights in Apr 2018
Response from Ada on 4 May 2018
Thank you for your recognition. It is our honor to provide you with satisfactory service. We sincerely look forward to your coming again. Wish you a happy life!

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, room comfort
A good value hotel in Xi'an with great position
I had a very good five night stay in this hotel. Excellent position! The staff had some English skills and with the help of Google translate, we communicated without too much trouble. I happily recommend this hotel and would stay there again. While my room was showing some wear and tear, the value for money was very good.
Response from Ada on 7 May 2018
Thank you for your comments! Your recognition of our service and hotel hygiene makes us full of strength.We will continuously improve our shortcomings.We hope to see you again next time.Wish you a happy life!

6/10 Okay

Paul

Liked: Cleanliness, staff & service, room comfort
Good, but long way to go to be great
This hotel has a lot of potential, but they lose it in the details. First off, the service was great. Everyone was friendly and helpful, even if some of the staff had limited English. The woman at the tour desk and I got everything worked out for my wife and I with a group of our friends using translator apps on our phones. Checkin and checkout went very smoothly. Other positives. The rooms are huge and clean. The artwork in the lobby is pretty cool. Since the hotel was totally booked we got upgraded to a suite on our first night. We then had to switch rooms, but I'm glad we did because the bed was a much more comfortable pillowtop mattress as opposed to the rock hard bed in the suite. Areas for improvement. Some of the fixtures are outdated. The rooms are rather spartan with stark white walls and light colored wood furniture. The faucet and sink were both leaky. Not much water pressure from the rainfall showered. The rock hard bed noted above. Our second room was room 700, which was right next to the elevator, so all we heard day and night was the (rather loud) whirring of the elevators. We didn't complain because we were only there for a few nights and the hotel was fully booked anyway due to the national tomb sweeping holiday. Overall I'd recommend this place for a short stay if you want something nice and not too expensive.
Response from Ada on 7 May 2018
Dear guest!Thank you for your very detailed comments and for your valuable Suggestions,we will constantly improve and improve, look forward to your coming!