"I usually stay at another hotel for my Mayo Clinic appointments and treatment but it was full so I booked at Kaylee Grand due to convenience. When I checked in, all seemed fine until we got to our room. The state of the bathroom was disgusting! Massive amounts of hair on the floor and in the bathtub. We let the front desk know as we were heading to appointments. 4 hours later the room was not cleaned and when we took our concerns to the front desk they were totally dismissed. We asked to speak to management and were told they were unavailable, which was a lie. For someone in cancer treatment at the Mayo Clinic, this is totally unacceptable. People need to see this feedback!!"