Flawless guest service is at the heart of every 5-star hotel in Ben Bolt. From the second you arrive, staff cater to your every whim, whether recommending activities and tours or providing in-room massage treatments. On top of that, hotels have to feature upscale amenities to be entitled to a 5-star rating. These can include luxury bath products, an on-site spa, swimming pools, gourmet kitchens and knowledgeable concierge.