In Bontang, a hotel needs to offer a specific number of upscale features to earn a 5-star rating. These can include on-site gyms, saunas and spas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-centric standard of service. You'll enjoy things like in-room massages, concierge services and nightly turn-down services. Some may even offer additional touches such as welcome gifts.